Vienna House Easy By Wyndham Hamburg Bergedorf

Recent Reviews: 4

• User:589johannesb

  Trip type: Couples

  Very clean hotel with top location & friendly team – but only with large room really good.

  22 Jun 2025

  The entire hotel – from the entrance to the room – was consistently very clean and well maintained. The staff were very friendly and helpful at all times.The location is ideal: Directly opposite Bergedorf train station, with perfect connections to Hamburg city centre. There are plenty of options for dining, drinking, shopping and strolling around the hotel – the infrastructure is excellent.The breakfast is not very varied, but delicious, fresh and sufficiently varied for the start of the day. Especially pleasant: The large, modern shower with rain shower – clean, comfortable and well thought out.Important for future guests: Only the larger rooms offer enough space for suitcases and clothes. The normal rooms are more for short stays with a small travel bag – storage space and freedom of movement are severely restricted there.Another point: If you book a room facing the water, be prepared for night noises. Directly below the hotel is the Sausalitos bar, which makes a lot of noise, especially on weekends.On the other hand, parking is very convenient in the nearby P+R car park behind the station – only 2 euros a day.Conclusion: A very clean, well located hotel with friendly staff and pleasant comfort – provided you choose the right room and have no problems with outside noise. Hotel Manager, Owner at NinetyNine Hotel Bergedorf, responded to this review Lieber Johannes, vielen Dank für Ihre Bewertung.Es erfüllt uns mit Freude zu lesen, dass Sie die makellose Sauberkeit in unserem Haus schätzen. Besonders erfreulich ist auch, dass unser engagiertes Team Sie mit aufmerksamem Service überzeugen konnte. Die moderne Regendusche mit ihrem durchdachten Design hat offensichtlich zu Ihrem Komfort beigetragen.Bezüglich der Zimmergröße möchten wir uns für etwaige Unannehmlichkeiten entschuldigen. Für längere Aufenthalte empfehlen wir gerne unsere geräumigeren Comfort Plus Zimmer mit 22 Quadratmetern. Die nächtliche Geräuschkulisse an der Wasserseite haben wir zur Kenntnis genommen.Unsere zentrale Lage direkt am Bahnhof Bergedorf mit der ausgezeichneten Verkehrsanbindung zur Hamburger Innenstadt sowie die vielfältigen Einkaufs- und Gastronomiemöglichkeiten in unmittelbarer Nähe machen unser Hotel zu einem idealen Ausgangspunkt für Ihren Hamburg-Aufenthalt. Das frische und qualitativ hochwertige Frühstück bietet Ihnen dabei einen perfekten Start in den Tag.Hoffentlich sehen wir uns auch in der Zukunft wieder bei uns.Freundliche Grüße und alles Gute,Christoph MartinHotelmanager Originally submitted in German on www.tripadvisor.de. View originals.

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• User:SweetStockholmSity

  Trip type: Family

  Refugee housing, not a luxury hotel!

  20 Jul 2022

  I booked 2 rooms at this hotel for our family of 5 through Secret Escapes. I have booked with them before and have always found their selection of hotels to be top notch, with promised luxury stays. The Google reviews for this hotel promised a quality boutique hotel with fun designs and great customer service. This was not our experience at all. I emailed the hotel ahead of our stay and said that it would be our son’s birthday during our stay, could they arrange a little treat or candle for him (pleasantly provided for us at other hotels). I got a response from the hotel saying that they were too busy taking care of all the refugees staying there so they could not do anything for my son. This is absolutely not the type of response I expected from the “luxury” hotel I had been promised by Secret Escapes and Google reviews. After we checked in, they could not put us in rooms next to each other, they were on opposite sides on the same floor, which is inconvenient when traveling with young kids. However, the rooms were clean and the animal theme was fun for the kids. The beds were comfortable and the shower was great. Unfortunately someone was running what sounded like a loud washing machine in the room next door past midnight, which greatly disturbed our sleep. I reported this to the front desk at check out and they had no idea what it could have been.The hallways had dirty towels on the floors, and strollers, kids toys and bikes outside various rooms. We went to breakfast at 9am and the dining room was packed, with no spare tables and people sharing them. We waited to find a table to fit us all. People were in pajamas walking around, long line ups at the coffee machine, kids taking ham and cheese from the buffet with their fingers, it honestly felt more like a canteen than a boutique hotel. I got up from my table (where my 2 youngest kids were still eating) to get coffee. When I came back a random women had taken my place and was sitting and eating with my kids. It was absolutely shocking and we really did not have a cozy birthday breakfast for my son at all, it was quite the opposite. We ate and got out of there as fast as possible. This business has to decide if they are a “luxury” hotel or refugee housing, but they cannot be both at the same time. I really regret booking a night here and have sent feedback to Secret Escapes about it so they check their selection of hotels more carefully in the future.

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