IntercityHotel Hannover Hauptbahnhof Ost

Recent Reviews: 91

• User:D5586HJbethh

  Trip type: Business

  Stay somewhere else

  18 Apr 2026

  Where to begin. I checked in today after a very long travel day. The manager is just nasty. She's curt, not friendly, and not helpful. The bar was conpletely empty and there was a line of 6 people wauting to check in. I asked the bartender if I could get an iron. His response "this is the bar. You need to ask at reception" with a very curt tone. The rate was very high due to Hannover Messe, and the service and lack of amenities make this a 2 star hotel. Not enough irons (the rooms dont have irons, you have to request at the front desk eveey time you need one, you can't control the temperature of your room, no washcloths, no real coffee maker (powdered instant), and the walls are so thin you can hear every noise above and next door. Another guest heard how the manager was speaking to me and said something about it as we ended up in the elevator at the same time. I travel extensively for work and will never stay at one of these hotels again. Martin Jackl, Guest Services / Front Office at IntercityHotel Hannover Hauptbahnhof-Ost, responded to this review Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your arrival experience did not meet your expectations and that you felt the service was unfriendly and unhelpful. This is not the standard of hospitality we aim to provide.We also regret the situation at check-in and the confusion regarding the request for an iron, as well as your concerns about the availability of amenities, in-room comfort, and noise levels. Please be assured that your comments have been shared with the relevant departments for internal review and improvement.We sincerely regret that your stay has led to this impression and appreciate your candid feedback, as it helps us identify areas where we need to improve.Kind regardsIntercityHotel Hannover Hauptbahnhof Ost

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• User:doctorbobf

  Trip type: Couples

  I would have liked this hotel but they have issues

  24 Dec 2025

  Hotel is close to the Hauptbahnhof and U-bahn, convenient to get to the Old Town. Check-in was easy and they can hold luggage if you arrive early. Suppose to have a bar (closed until January but no signs indicating that) and free daily coffee, haven’t seen any hot coffee in 2 days and dirty coffee cups still sitting on the counter. No coffee or hot water in the room. My room card stopped working after 2 days (of a 4 day stay). Young desk clerk seemed confused and I had to wait 20-30 minutes before someone else arrived to resolve it, unacceptable! Room is comfortable but no room cleaning until after 3 days (not daily). Joana Kracht, Guest Services / Front Office at IntercityHotel Hannover Hauptbahnhof-Ost, responded to this review Thank you very much for taking the time to share your detailed feedback. We are pleased to hear that you found our location convenient, the check-in process easy, and that luggage storage was helpful for your arrival. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. The lack of clear communication regarding the bar closure, the condition and availability of the coffee area, and the absence of in-room hot beverage facilities did not meet our service standards. We also regret the issue with your room key and the waiting time at reception, which we understand was frustrating and unacceptable. Your comments regarding housekeeping intervals have been noted as well. Your feedback has been shared internally so that these points can be reviewed and improved.Kind regardsIntercityHotel Hannover Hauptbahnhof Ost

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• User:Cartwrightgoes

  Trip type: Solo travel

  great pit stop in Hannover

  25 Nov 2025

  Travelling through Hannover for a stop with the Scorpions Coming home show.close to train station, rooms very nice, lobby bar nice Joana Kracht, Guest Services / Front Office at IntercityHotel Hannover Hauptbahnhof-Ost, responded to this review Thank you very much for your feedback. We are glad to hear that you enjoyed your stay with us, particularly our convenient location near the train station, the comfort of your room, and our lobby bar.Kind regardsIntercityHotel Hannover Hauptbahnhof Ost

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• User:ausimons81

  Trip type: Solo travel

  Convenient & clean place to stay

  10 May 2024

  Convenient, clean & comfortable room for one. I didn't have a QR code for self checkin and there was no one at the front desk upon arrival. There was a sign that said if it was unattended, call this number & someone will always be available to answer - well, they weren't. I, along with another guest had a 20 minute wait to be helped. This was after a very long day's travel & it was after 9:30pm which made the situation, with the untruthful sign, even more frustrating. My bedding was somewhat worn with a tear in the cover. Nice touch of a complimentary bottle of water and added bonus of free public transport travel card for duration of stay - was unclear how to apply, but asked reception & it was a relatively simple sign up process online with the hotel chain. No other complaints. Centrally located, within walking distance to main areas of the city and very close to central station. Decent view of the city from the 12th floor. Martin Jackl, Guest Services / Front Office at IntercityHotel Hannover Hauptbahnhof-Ost, responded to this review Dear Guest,Thank you for your feedback. We are glad to hear that you found our hotel convenient, clean, and comfortable. However, we sincerely apologize for the inconvenience you experienced during your check-in process and for the condition of your bedding. We understand how frustrating it must have been to wait for assistance after a long day of travel, and we will address this issue to ensure better service in the future.We appreciate your positive comments about the complimentary bottle of water, the free public transport travel card, and the central location of our hotel. We are happy that you enjoyed the city view from your room.Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a more seamless experience in the future.Your IntercityHotel HBF-Ost Team

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• User:Getaway32580452293

  Trip type: Solo travel

  nice Hotel, good location, fair deal

  06 May 2024

  The hotel is located behind the main train station and is easy to reach. Public (payable) parking spaces are close. Unfortunately, like many large train stations, there are a number of homeless people and drug addicts here, so the route to the hotel doesn't exactly promise a sightseeing tour. The train station itself offers a wide range of shops, snack bars and acceptable restaurants. In the immediate vicinity of the hotel there are also various restaurants including quite good ones and the Pavillon cultural center, which offers not only a restaurant but also good events (German language). The "Lister Meile" shopping street is also close, with smaller shops and more restaurants here. On the other side of the train station begins the pedestrian area with all the well-known large chain shops and also a number of restaurants and cafés. Sights such as the new town hall can also be easily reached on foot.The hotel tries to get you to check in yourself at a machine with a QR code, but unfortunately this doesn't allow you to check in before 3 p.m., even if the room is already ready - but this can be done through reception.Check in was friendly and efficient, check out was very quick. Storing my luggage until the evening was no problem. However, when I picked it up, I found it very strange that the employee who was busy checking new arrivals in said that I could take my luggage from the storage room myself. I then wanted to show him the tags for number matching, but he didn't look at it. Even if it was well-intentioned to speed things up, this is not acceptable for security reasons.The room corresponds to the 4 stars that the hote hasl. It's big enough, the bed is good, and there's air conditioning. A desk with a chair allows you to work, and the often-forgotten power socket at the desk is also available. There is a nice, large rain shower in the bathroom, and the water pressure and temperature can be easily adjusted.There is a minibar in the room that you can fill yourself - very practical given the nearby Lidl discount store in the main station. A bottle of water (0.3l) is provided free of charge. In the bathroom you will find enough shampoo and facial tissues as well as the usual hairdryer. Everything is working fine. The 2 elevators were a bit slow and a bit of a bottleneck at times.If you skip the room cleaning you get a 5 Euro voucher for the bar (cannot be credited for breakfast, only bar). That sounds like a lot, but it's only enough for a 0.2 liter cola and not even a coffee. A normal cafe creme or cafe latte at the bar costs 5,50 Euro. at least the bar is quite nice but just in the way from entrance to the lifts, so there is quite some trafic. There als is an inside smoking room.Breakfast can be taken in the Hotel, but you find cheaper and better in some of the places nearby. Martin Jackl, Guest Services / Front Office at IntercityHotel Hannover Hauptbahnhof-Ost, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you found our hotel to be nice with a good location, and that you appreciated the information about the surrounding area. We apologize for any inconvenience caused by the self-check-in process and the handling of your luggage. Your comments regarding these matters will be addressed internally to ensure a smoother experience for our guests in the future.We're pleased to hear that your room met your expectations and that you found the amenities to be convenient. Your feedback regarding the minibar voucher and breakfast options will also be taken into consideration as we strive to improve our services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience.Best regards,Your IntercityHotel HBF-Ost Team

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