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Plaza Inn Heidehof

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Plaza Inn Heidehof

locationCelle, Hannover

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About Plaza Inn HeidehofAbout Plaza Inn Heidehof

Location

This hotel is located in the centre of Hermannsburg.

Facility

The hotel has a lift and features 104 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand, a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Other services include a childcare service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning, central heating and a fan. A balcony or terrace is among the standard features in the rooms. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, crazy golf and horse riding. Water sports enthusiasts are offered canoeing. Sport and leisure facilities at the hotel include a gym, squash and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Plaza Inn Heidehof Amenities at Plaza Inn Heidehof

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Canoe

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

48

Very Good

60

Average

24

Poor

5

Terrible

5

Recent Reviews: 142

  • User:PlatinumForeverDUS

    Trip type: Family

    Very decent hotel - perfect for Südheide visits

    rating26 Aug 2024

    Stayed two nights while returning from Hamburg / Baltic Sea to enjoy the Südheide / Lüneburger Heide - rooms were well equipped and staff friendly - breakfast was delicious and with big variety - swimming pool and saune facilty rather disappointing - sufficient parking around hotel however with a daily charge

  • User:Nick B

    Trip type: Business

    Hôtel OK but redeemed by a very good restaurant and bar

    rating27 Jan 2023

    A very large and slightly impersonal hotel, it has an excellent bar and restaurant. Service on arrival was efficient and friendly. Room was large, but not a double bed, Twins pushed together with separate single duvets and very firm mattress. My room smelled of cigarettes in spite of requesting non-smoking. No bath. It was quiet. So far 2 stars, but redeemed by an excellent restaurant where I had wonderful jaeger schnitzel with chips, and salad. Very good value for money too! Hotel Heidehof Best Western, General Manager at PLAZA INN Heidehof, responded to this review Dear guest,Thanks a lot for your feedback after you stayed at Best Western Hotel Heidehof.We are looking forward to welcome you again in Hermannsburg.Kind regardsSebastian Möllerand the team of Best Western Hotel Heidehof

  • User:906annettes

    Trip type: Friends getaway

    NOT wheelchair accessible!

    rating08 Aug 2022

    The hotel claim to have wheelchair accessible rooms, however the bathroom in our "wheelchair accessible room" had a narrow door, no room for wheelchair and a shower cabin with a step up. It was NOT wheelchair accessible! I had to undress in my room, get lifted to a toilet chair and get pushed, NAKED, down the hallway in public to use a wheelchair accessible bathroom! I can NOT ever recommend this place for a wheelchair user. They LIE in their advertising, it's not ok to sell a room like this to someone who specifically book a wheelchair accessible room!Also the food was very very sad. Sebastian Möller, General Manager at PLAZA INN Heidehof, responded to this review Sehr geehrter Gast,vielen Dank, dass Sie sich nach Ihrem Aufenthalt die Zeit genommen und uns bewertet haben. Wir bedauern sehr, dass Sie Ihren Aufenthalt nicht in positiver Erinnerung behalten haben! Es ist unser tägliches Bestreben, dass unsere Gäste den Heidehof mit positiven Gedanken verlassen.Im Vorfeld Ihrer Reise hatten Sie Kontakt mit unserer Rezeptionsleitung sowie unserer Stellv. Rezeptionsleitung. Es wurde Ihnen mitgeteilt, dass wir ein behindertenfreundliches Zimmer haben und sich das behindertengerechte Badezimmer gegenüber vom Zimmer befindet.Uns der Lüge zu bezichtigen ist ungerecht und falsch! Wir freuen uns sehr, Sie wieder im Best Western Hotel Heidehof begrüßen und von unserer wahren Leistungsstärke überzeugen zu dürfen.Mit freundlichen GrüßenSebastian Möllerund das Team des Best Western Hotel Heidehof

  • User:Dreamer722539

    Trip type:

    Not pet-friendly

    rating31 Aug 2021

    Supposed to be a pet-friendly hotel, but impossible to bring your dog when having dinner or breakfast. You can eat outside in the garden when having a dog, but that is not either social nor convenient in bad weather or in the winter-season. Not pet-friendly at all! Have never experienced this with other Best Western hotels. Found two other very good restaurants in the neighbourhood where dogs are welcome and with excellent food. Sebastian Möller, General Manager at PLAZA INN Heidehof, responded to this review Dear guest,Thanks a lot for your feedback after you stayed at Best Western Hotel Heidehof.We regret that you didn't leave our hotel with positive thoughts and hope to welcome you again in our hotel.Kind regardsSebastian Möllerand the team of Best Western Hotel Heidehof

  • User:Saskia2300

    Trip type:

    Feel at home

    rating02 Apr 2020

    We stayed for 3 nights, during a weekend. It was quiet in the hotel, on Monday we wound that business people had arrived. The room was spacious, clean and with a good bed. The lobby service is really good. The hotel has a lot of games you can lent for the evening. We ate at the hotel all 3 nights, the food is really good. But if we had stayed longer we would have moved out as the menu was limited.The swimming pool was nice.We also booked a massage, which was outstanding! The hotel is near Bergen Belsen Memorial. Hotel Heidehof Best Western, General Manager at PLAZA INN Heidehof, responded to this review Dear guest,Thanks a lot for your feedback after you stayed at Best Western Hotel Heidehof.We are looking forward to welcome you again in Hermannsburg.Kind regardsSebastian Möllerand the team of Best Western Hotel Heidehof

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