Best Western Hotel Leipzig City Center

Recent Reviews: 624

• User:svens634

  Trip type: Business

  If you want to be disgusted and creeped out at an overpriced hotel, this is the right place

  18 Apr 2026

  This was the worst hotel stay I have ever experienced. The hotel is currently under renovation, which means the main entrance is closed and access is only possible through a back entrance. This access is frightening and leads through what feels like a construction ruin. No breakfast was offered at all. There was only a makeshift reception area covered with drywall panels. There was no lounge, no seating area, no place to meet or sit with other guests. No bar. No restaurant.The room itself was small, cramped, and dirty. There were hairs from the previous guest in the bed and pills on the floor. Disgusting.I was forced to pay everything in advance instead of at check-out. No breakfast was offered, not even a coffee. Some members of the staff were unfriendly. It was obvious that other guests did receive breakfast (trays left in the hallway), but these were not cleared away for hours.All of this came at a price that was not cheaper than top four-star hotels at the same time.The mattress was very soft, and the bed was on wheels and moved on its frame to such an extent that I actually fell out of the bed during the night.The only positive aspect is the location near the train station, which is excellent and cannot be beaten.Nevertheless, this hotel receives the worst possible rating from me. I cannot recommend this hotel in any way. Choose another one.

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• User:Frida30

  Trip type: Business

  Very good choice

  21 Sept 2025

  The hotel was better than I expected of a 3-stars rated hotel. First of all, it is so easy to walk in from the railway station, and it is close to everything. The room was spacious, clean, practical and comfortable in every way. I specially liked the coffee/tea facilities! The window was facing the street between the hotel and railway station and there was some noise from the trams, so for sensitive sleepers, ask a room facing the back. The trams didn't bother me and there was no other noise problem either. The breakfast is good too.

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• User:RedMenace66

  Trip type: Solo travel

  Clean, friendly, great breakfast. Good shopping area, too!

  01 Aug 2025

  I was on 6th floor and room was modern, clean and very comfortable. Water pressure and bathroom was excellent! Breakfast was high quality and variety and all staff were competent and friendly. I have no idea where the negative reviews come from. Did we stay in different hotels?I stayed for 3 nights. Another good part of location is that Hauptbahnoff/train station has a full mall on two basement floors. Great food, shopping at Aldi, I bought some stationary. When was the last time you saw a stationary shop??A/C was funny. They set it for 21, and when I arrived I dialed it down to 18. Second day it was too cold, so I dialed it back up to 20. It was slow and took hours to reach equilibrium. Fan control seemed like it was connected to nothing, ha-ha. Only downside is room was small by American standards. I was out each day, so I didn't notice. No dresser, and just one small chair to sit. I did use desk a lot, and plugs were there for charging electronics.I will definitely stay there again!

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• User:Loopdaloop88

  Trip type: Family

  Best Western needs to get its rear in gear

  17 Jul 2025

  This hotel’s proximity to the main station in Leipzig and the friendly staff are the only positive’s we took away with us from our stay. It’s possible that there are renovations underway, since I read here about some fancy glass bathroom partitions, of which there wasn’t so much as a hint in our very dated, budget-youth-hostel-style room. The furnishings in our accommodation had already seen better days 10 years ago. While they might have been the epitome of four-star comfort when installed in the 90s / early 2000s, now they look cheap and worn. The mattresses felt tired and, far from the crisp white linens you might expect from a four-star hotel, the bed linens were a grey poly-blend jersey material, even the pillow cases, which was especially unpleasant in summer and contributed to the youth hostel dorm room atmosphere. The bed sheets were stained, which made us suspicious of what stains the navy-blue towels were hiding: what four-star hotel doesn’t have nice white towels? One of the bed sheets had a toe-nail clipping stuck to it. Cleanliness obviously isn’t a top priority: the kettle was still half-full (hopefully with water) and the stirring stick provided had obviously been used and was covered in an unidentifiable brown sticky residue. The hairdryer worked for 20-30 seconds before needing a break and switching itself off, only to switch itself on again randomly 4-5 minutes later. The water pressure in the shower was something akin to gravity and the temperature control was temperamental, strangely with the hot water coming out of the centre of the shower head and the cold water holding its ground around the perimeter. Because the water pressure was so low, you have to stand directly under the shower head to have any chance of rinsing off and this was barely possible, since the shower is in a narrow-ended bathtub with a standing area that is less than 30 cm directly under the shower. Oh, and the tissue dispenser fell off the wall under the pressure of a single tissue being pulled from it.I will say that, aside from the fire alarm going off at 8 am, we experienced few noise problems. Parking at €8 a day across the road was convenient.Bottom line: we had expected an awful lot more from Best Western and were sorely disappointed. This hotel is as far from a four-star establishment as the grubby guesthouse you stayed in on a fifth-year school trip to Bournemouth.

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• User:LutheranLadySanDiego

  Trip type: Family

  Location and Value!

  19 May 2025

  This is the place to stay if you are traveling by train. How about right across the street from the train station? Friendly helpful staff. Good breakfast. Room is on the small side, but we didn't spend much time there. Too much to do and see in the Leipzig area. Don't underestimate the value of this hotel!