Marriott Leipzig

Recent Reviews: 808

• User:Davidlye70

  Trip type: Solo travel

  Old Marriott next to central station and old town

  24 Apr 2026

  The hotel has a great location but if after five star it is a bit old. Westin may be a better bet.Upgraded to a corner suite which is spacious though it does not have a separate bedroom so more like junior suite.Staff at check in and lounge both friendly and helpful.Happy hours at lounge served enough hot food for a decent dinner.Breakfast at main restaurant ok.Gym has double pulley station and dumbbells.

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• User:Rainer T

  Trip type: Family

  Next time a different hotel

  02 Mar 2026

  The setting: Our son had made a reservation for 3 rooms for 2 nights. Confirmed, done and dusted. Then we called and informed reservations that we only, parents, will arrive one night earlier and wanted to pay for that extra night. The resvn agent said, it would be charged to our son's CC. A 20 mins call. Since the charge was not done by the next day, we called again. This resvn agent said that it cannot be charged to our son's CC. I explained that it was the resvn agent who told us that it will be charged to our son's CC, not us. "Ya, this was wrong" was the response. And he must inform the front desk mgr of our earlier check in. This call lasted again 20 mins now. I asked for an email address, to avoid another long call. She said that this is not possible, because the hotel has no personalized emails. That's nonsense. For sure, the FDM has his personal business email. I said my son is working and has no time for a long phone call. "0h, he can also call in the evening" was the response - 🤔 How about offering that she informs the hotel of our check in before our son's check in?! That would be customer service. True enough, our son enjoyed another super long call.Customer service, customer focus at Marriott Leipzig sucks. Next time we book through an OTA or right with a different hotel company. I've worked 40 years globally in hotels, over 25 years as General Manager, my last posting was for 14 years in Singapore. I am sobered by the service level at Marriott Leipzig. Leipzig Marriott Hotel, Marketing at Leipzig Marriott Hotel, responded to this review Sehr geehrter Herr Rainer T,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen so ausführlich zu schildern. Es tut uns leid zu lesen, dass die Organisation Ihrer Anreise und die Gespräche mit unserem Reservierungsteam nicht reibungslos verlaufen sind und bei Ihnen einen negativen Eindruck hinterlassen haben.Bei der Anpassung bestehender Reservierungen, wie in Ihrem Fall mit einer früheren Anreise, sollte der Ablauf selbstverständlich klar, effizient und unkompliziert für unsere Gäste sein. Wir bedauern sehr, dass Sie widersprüchliche Informationen bezüglich der Zahlungsabwicklung erhalten haben und mehrere lange Telefonate führen mussten. Auch Ihr Hinweis zur Kommunikation und zum Umgang mit Ihrer Anfrage ist für uns sehr wertvoll.Wir nehmen Ihr Feedback sehr ernst und werden den geschilderten Vorgang intern prüfen, um unsere Abläufe in der Reservierung sowie die Kommunikation mit unseren Gästen weiter zu verbessern. Unser Ziel ist es stets, einen serviceorientierten und professionellen Aufenthalt zu ermöglichen.Wir würden uns freuen, wenn Sie uns trotz dieser Erfahrung künftig noch einmal die Gelegenheit geben, Sie von unserem Service zu überzeugen.Mit freundlichen GrüßenIhr Team vom Leipzig Marriott Hotel

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• User:MrsPiket

  Trip type: Solo travel

  A slightly outdated, comfortable hotel

  24 Feb 2026

  The Marriott is at walking distance of Leipzig Hbf, opened in 1997 and offers 231 rooms over 7 floors. There are a fitness & swimming pool, but no sauna. Furnishings and decoration provide slightly outdated atmosphere. Service is friendly and helpful. Our spacious room had a desk & chair, table & 3 chairs, bench & coffee-table, TV, wardrobe with safe & ironing facility, fridge & espresso facility, complimentary mineral water, and an excellent kingsize bed. The mattress had a hygienic rubber cover, so you sleep less comfortable. The window can open. We had a small bathroom with washbasin, shower over the bath, and toilet. All was clean. There is a good buffet breakfast: eggs made to order, a choice of cold cuts & cheeses, breads & toast, cereals & fruits, milk & yoghurts, juices & preserves, rolls & croissants, sparkling wine, tea & coffee. In the club-lounge between 18:00 and 20:00 you find finger-food and drinks. Marriott Leipzig is a comfortable hotel. Recommended. Leipzig Marriott Hotel, Marketing at Leipzig Marriott Hotel, responded to this review Dear Guest,Thank you very much for taking the time to share your detailed impressions of your stay with us. We are delighted to hear that you enjoyed our central location, the amenities in your room, as well as the breakfast buffet and the Club Lounge.We also appreciate your feedback regarding the furnishings and the mattress cover, and we will review how we can further enhance guest comfort. Your comments are very valuable in helping us continuously improve our service and facilities.Thank you again for your recommendation. We look forward to welcoming you back to the Leipzig Marriott Hotel in the future.Kind regards,The Leipzig Marriott Hotel Team

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• User:Fly_girl074

  Trip type: Business

  Nice hotel apart from the rude housekeeper

  15 Feb 2026

  The hotel is located very close to the train station and city centre. The breakfast is good and has long opening hours. But the housekeeper on our floor was beyond rude, he chose to have multiple conversations on speaker phone in the corridor…. One call after another with no regard to the fact that customers maybe resting to work overnight. I will not be staying here again Leipzig Marriott Hotel, Marketing at Leipzig Marriott Hotel, responded to this review Dear Guest,Thank you for sharing your feedback regarding your recent stay. We are glad to hear that you appreciated our central location and breakfast service.However, we are very concerned about your experience with the behavior of our housekeeping team. Please accept our sincere apologies for the disturbance caused. This is not the standard of service we expect from our colleagues, and we will address this matter immediately to ensure it does not happen again.We regret that this incident has affected your overall impression of our hotel and hope you might consider giving us another opportunity in the future to provide the high standard of service we aim for.Kind regards,The Leipzig Marriott Hotel Team

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• User:David H

  Trip type: Friends getaway

  An Excellent Hotel.

  10 Jan 2026

  We really enjoyed staying at this well located hotel. Checking in was smooth and friendly, and our Executive Room was beautifully decorated and appointed in a nicely traditional style, both smart and comfortable with good looking table lamps. A personalised card from the manager was waiting on the desk, welcoming us to the hotel, and a complimentary half bottle of bubbly in the fridge and two glasses laid out for us. How stylish is all that. The Executive Lounge was clubby, and with a nice atmosphere, and at the Happy Hour the standard of canapés and more substantial food was high. Bottles of table wine, beer and Sekt were frequently replenished at the self service bar by the hardworking and amiable staff, and there was a good selection of soft drinks. Altogether, our evening visits were really enjoyable. Breakfasts were also generous in the rather eccentrically decorated, dining room and the omelettes really well made.The only flaw in an otherwise excellent stay was the basement swimming pool but I think that was because it was being upgraded while we were there. All in all, we had a really great stay at the Marriott, and would happily return. Thank you. Leipzig Marriott Hotel, Marketing at Leipzig Marriott Hotel, responded to this review Thank you very much for your detailed and wonderful feedback! 😊We are delighted that you enjoyed your stay with us, from the friendly check-in and the stylish Executive Room to the relaxed atmosphere in our Executive Lounge and the breakfast and Happy Hour. We are glad that you also appreciated the little touches, such as the personalized welcome card and the glass of sparkling wine.It is unfortunate that our pool was being renovated during your visit. We hope you will be able to enjoy it in full on your next stay.We look forward to welcoming you back soon! Your Leipzig Marriott Team

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