ACHAT Hotel Magdeburg

Recent Reviews: 17

• User:Bernd J

  Trip type: Family

  everything top

  28 Sept 2026

  Hellothank you very much for your top hospitality.The coordination already worked out perfectly and everything worked out perfectly for you.Top price-performance ratio. We 29 people felt comfortable. Breakfast was also top.Many thanks.We are happy to recommend you to others and Magdeburg has much more to offer than expected. Thank you. Originally submitted in German on www.tripadvisor.de. View originals.

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• User:Pete M

  Trip type: Couples

  No air conditioning, poor parking options, unsuitable for older guests or guests with disabilities.

  17 Aug 2026

  The good first: the bed was fine and the restaurant in the evening too.Supposedly it is a 4-star hotel, but: The first impression of the hotel is simply the parking lot or the parking options.Upon arrival, you will find very few parking spaces directly in front of the hotel, which are also very tight for today's cars. We then drove into the underground garage. At the entrance, the maximum height was stated as 2.0 m. In the underground garage, you then find stacked parking spaces (duplex parking) and somewhere I saw a sign with the max. height of 1.5 m. Since our car is higher than 1.5 m, I did not park there and first had to drive up to the hotel and ask what was going on. Then it was explained to me that it is no longer in operation at all. Very unpleasant. There is a lack of clear signage for the stacked parking spaces here. The path from the underground garage to the elevator cannot be navigated alone by guests with disabilities - nor can the use of the stacked parking spaces. The underground parking garage is managed by Avantpark via video and license plate monitoring. There is always that uneasy feeling that you will get a bill four weeks later, even though you have paid.Room: Poorly ventilated, no air conditioning, no refrigerator, no possibility of making coffee or tea. There is a fan after all, it is in the closet. You have to find it first. It is confusing that the outlets are controlled by a normal light switch. Nothing is labeled. You have to try everything out yourself. If you haven't found this switch, the TV won't work and neither will the fan, because the outlets are dead.There is no information in the room about breakfast times or the opening hours of the bar and restaurant. A food and drink menu for the restaurant in the room would also be desirable. I missed having fruit salad at breakfast. Marco Engbertz, General Manager at Achat Hotel Magdeburg, responded to this review Sehr geehrter Gast,haben Sie vielen Dank, dass Sie sich die Zeit für Ihr ausführliches Feedback genommen haben. Es freut uns, dass Ihnen das Bett sowie das Abendessen im Restaurant zugesagt haben.Zugleich bedauern wir aufrichtig, dass Ihr Gesamteindruck durch verschiedene Punkte getrübt wurde. Besonders die Wahrnehmung bei der Ankunft, die Orientierung in der Tiefgarage und die Handhabung der Parkmöglichkeiten sollten für unsere Gäste reibungslos und klar gestaltet sein.Auch die Hinweise zu Zimmerausstattung, Bedienbarkeit der Steckdosen und Verfügbarkeit von Informationen auf dem Zimmer nehmen wir sehr ernst. Unser Anspruch ist es, einen komfortablen Aufenthalt mit intuitiver Nutzung und klarer Gästeinformation zu bieten – vom Zimmer über das Frühstück bis hin zu Bar und Restaurant.Wir danken Ihnen für die wertvollen Anmerkungen, die uns helfen, den angestrebten Standard eines angenehmen und verlässlichen Gästeerlebnisses zu bekräftigen. Es wäre uns eine Freude, Sie künftig wieder willkommen zu heißen.Mit freundlichen Grüßen,Ihr Team vom ACHAT Hotel Magdeburg Originally submitted in German on www.tripadvisor.de. View originals.

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• User:Climber62423386182

  Trip type: Solo travel

  Value for money leaves something to be desired.

  05 Aug 2026

  I have been coming to the Achat Magdeburg for several years, but unfortunately I have to note that the price-performance ratio is drifting further and further apart. For some time now, 15 € has been charged for an outdoor parking space, there is no longer scrambled egg at the breakfast buffet, but instead pre-pressed omelets, fruit salad is no longer offered, although fresh fruit, which was always offered in a bowl, is now supposedly available instead. The air conditioning in the booked room was already not working properly last year at an outside temperature of 34 degrees. An ever-increasing backlog of maintenance and renovation is impossible to overlook. Marco Engbertz, General Manager at Achat Hotel Magdeburg, responded to this review Sehr geehrter Gast,vielen Dank, dass Sie uns seit Jahren die Treue halten und Ihre Eindrücke teilen. Es tut uns leid zu hören, dass Ihr letzter Eindruck hinter Ihren Erwartungen geblieben ist.Unser Anliegen ist es, ein stimmiges Verhältnis von Preis, Komfort und Service zu bieten und den Aufenthalt durchgängig angenehm zu gestalten. Ebenso legen wir großen Wert auf ein vielfältiges Frühstücksangebot sowie auf ein einladendes, gepflegtes Umfeld.Wir wissen es sehr zu schätzen, dass Sie Ihre Erfahrung so offen schildern. Ihr Feedback hilft uns, die von uns angestrebte Qualität erlebbar zu machen.Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen und Sie von unserem Anspruch an Gastfreundschaft zu überzeugen.Mit freundlichen Grüßen,Ihr Team vom ACHAT Hotel Magdeburg Originally submitted in German on www.tripadvisor.de. View originals.

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• User:GlobeTrotting781461

  Trip type: Business

  Anything other than amazing

  11 Dec 2025

  I do not know whether to laugh or cry at the statement "Amazing Hotel" on the English website of this hotel. What I do know is that the opposite is true. I was here on a business trip and one of my managers looked in amazement when we reached the foyer and asked me "Are we in Russia?" Yes, it certainly looks as if this hotel was built in GDR times and never updated. It is definitely not 4 star. I have seen and received better in 2 star hotels in Berlin for example. However, let us come to the facts which are embarrassing for a "4 star"hotel- I would call this hotel a "IKEA" hotel. Full of wood in the room particularly but little else- No mini-bar or coffee facilities which are standard for a 4 star hotel- 2 hangers available.....Seriously?????- This is the first hotel that I have ever being in where you could not put a sign on the door knob saying that you wanted your room to be serviced. 4 days is a long time without service. You guys want to get as much from the customer without spending anything when they stay there. - There was no soap available. I had to get into the bath tub to get shower gel. Embarrassing for a so called 4 star hotel- This is the first hotel where I was not asked for my room number or breakfast voucher at breakfast. Staff just did not care. I would advise nobody to pay for breakfast. You can have it for free!Added to this and this has been mentioned a number of times on the reviews but also by the 2 bosses that I was with was the receptionist with glasses who worked during the evening time. She is the rudest person that I have seen working in a hotel. I am not going into the incidents. However, that she is allowed to get away being so unfriendly tells me all that I need to know about the hotel.Breakfast was adequate if busy early on in the morning. Therefore is a good selection of food and the coffee was excellent. The pool was also adequate but the gym was tiny and definitely not worth going to.The hotel is located in a middle of nowhere area approximately 5km from the centre of Magdeburg. If you like interesting places near to your hotel, forget this place.I have seldom being so glad to be out of a hotel in my life. The only good things apart from the breakfast was that each evening, I got a decent night's sleep and I did not have to pay for staying at this place! Subjecting my family to this would be too much for me. Martina Fassbender, General Manager at Achat Hotel Magdeburg, responded to this review Ihre Bewertung ist sehr emotional und in vielen Teilen nicht gerechtfertigt. Unsere Sterneklassifizierung ist offiziell durchgeführt worden. Wenn Holzmöbel schlimm für Sie sind, gönne ich Ihnen die neuen 2 Sterne Hotels in Berlin. Dies ist ein ganz anderes Produkt als unseres. Und alles was Sie hier erlebt haben war Ihnen auf Bildern von Anfang an bekannt. Sollte eine unserer Mitarbeiterin nicht so freundlich gewesen sein, wie Sie es erwartet haben, entschuldigen wir uns selbstverständlich. Meist schallt es aus dem Wald aber so heraus, wie man herein ruft. Ihr Team aus Magdeburg

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• User:drizztl

  Trip type: Business

  Average hotel

  01 Oct 2023

  Staid here for one night while on a small conference in the hotel.It is a typical German style hotel, with average rooms that need refurbishing and update to modern standards. It was clean though. Reception service was good, although why 60 of us could not check in 1 hour earlier than usual check in is a mistery to me.Breakfast was standard German so solid for this class of hotel.They had parking underground for no additional fee which was nice, but without charging.All together, average hotel.

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