Hilton Mainz

Recent Reviews: 1762

• User:BastianFRA

  Trip type: Friends getaway

  Newly renovated rooms with wonderful water views

  28 Apr 2026

  The hotel has an excellent location, close to the city center and by the river Rhine. I had a newly renovated room with wonderful water views, and Malika at check-in was particularly great. GR Azubi, Guest Services / Front Office at Hilton Mainz, responded to this review Dear guest,Thank you very much for your feedback. We are delighted to hear that you had a great stay with us! We are especially grateful for your compliments to our team member Malika; we'll be sure to pass these kind words on to further motivate our entire team.Kind regards,Hilton Mainz team

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• User:681kaisera

  Trip type: Family

  Excellent Stay

  28 Apr 2026

  As a lifetime Diamond member I have come to expect a certain level of standards with Hilton properties. This property met all my expectations. The staff was polite and both our rooms were upgraded to Junior suites with a view of the Rhine. We have family and friends in Mainz and this will be our go-to hotel from this point onwards. At Breakfast they had a nice spread which was great since each of us in our family have different tastes. Altstadt was walking distance away which was great. Thanks Mainz Hilton for making our stay memorable. GR Azubi, Guest Services / Front Office at Hilton Mainz, responded to this review Dear guest,Thank you very much for your positive feedback in regards to your stay with us. We are delighted to hear that you had a wonderful time with us and that we could meet all expectations, especially for a valuable Lifetime Diamond member like you are.We look forward to welcoming you and your family in the future! Kind regards,Hilton Mainz Team

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• User:JodyBonny

  Trip type: Business

  Negative experience

  17 Mar 2026

  Negative experience. Be careful to what the reception mgr confirms verbally. Totally false, and protesting at the check-out, the check-otu staff mgr claim that was not remembered by the check-in staff, since it was verbally they were not responsable .... GR Azubi, Guest Services / Front Office at Hilton Mainz, responded to this review Dear JodyBonny,Thank you very much for taking the time to share your feedback with us. We truly appreciate you choosing to stay with us and are grateful for your comments.We are very sorry to learn that your experience did not meet your expectations, particularly regarding the communication at check-in and the follow-up at check-out. We sincerely regret any confusion or frustration caused, especially in relation to the information provided verbally by our reception team. This is certainly not the level of clarity and consistency we strive to deliver.Your feedback is extremely important to us, and we are currently reviewing this matter with our team to ensure better alignment in communication and to prevent similar situations in the future.If you are willing, we would greatly appreciate the opportunity to learn more about your experience. Any additional details you can share would help us improve and provide a better experience moving forward.Please feel free to contact us directly at your convenience at QMZHI_GR@hilton.com — we are here to listen and assist.Thank you again for your valuable feedback. We truly hope to have the opportunity to welcome you back and restore your confidence in us.Warm regards,Your Hilton Mainz Team

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• User:Mick C

  Trip type: Solo travel

  Perfect After an Overnight Flight to Frankfurt

  01 Mar 2026

  Stayed for 1 night while on a business trip. 15 minute walk down the hill from the train station. Got upgraded to a Rhine-view room and it was ready at 1pm. Modern room with rain shower and air conditioning (I opened the window for even cooler air during the night). Bed was very comfortable. As far as amenities, Lidl is less than 10 minutes walk away as it the Cathedral and Old Town. Overall, a very comfortable stay in a lovely room. GR A, at Hilton Mainz, responded to this review Dear Mick,thank you so much for taking the time to share your kind feedback following your recent stay with us.We are truly delighted to read that you had such a comfortable visit during your business trip and that you enjoyed your upgrade to a River-view room. It’s wonderful to know that you appreciated the modern amenities, the rain shower, the air conditioning, and especially the comfort of the bed. We’re also pleased that you were able to check in early and settle in at your convenience.It’s great to hear that our central location added to your positive experience, allowing you to explore the surrounding area and nearby attractions easily.Your kind feedback truly means a lot to all of us. We sincerely hope to have the pleasure of welcoming you back again soon - whether your travels bring you here for work or for a well-deserved getaway - and to make your next stay just as comfortable and enjoyable.Kind regards,Your Hilton Mainz Team

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• User:Alienated-Earthling

  Trip type: Business

  Room for Improvement

  12 Feb 2026

  I stayed there for one night, twin room, booked as Diamond member. Positives:- The lady at the front desk was very friendly and offered an upgrade to a river view room.- The room rate was reasonable.- The river view was really nice.Negatives:- When we entered the room, there was a half empty water bottle on the desk. One of the beds had used sheets. They gave us another room then...- The window was stuck and couldn't been opened, not even a little bit.- Only one pair of slippers (attached to one of the bathrobes, the other pair was missing)- Small room and very small bathroom- Only one of the twin beds had a power outlet nearby, the other side had no power outlet.- The metal trash can in the bathroom looked like it was used like a soccer ball for practice.- You must expect long waiting lines at the front desk if one of the many airline crews just arrived or checks out.- The self-parking was quite expensive (34 Euro per night). There is another, public garage adjacent to the building, but I didn't check whether this was cheaper or not. GR A, at Hilton Mainz, responded to this review thank you very much for taking the time to share such detailed feedback on your stay. As a Diamond Member, we particularly appreciate your loyalty and feedback. We are delighted that you highlighted the friendly welcome at our reception and the upgrade to a room with a river view. We are glad you enjoyed the view of the Rhine – indeed, this is one of the highlights of our property. We will happily pass on your praise to the colleague at the front desk. At the same time, we sincerely apologise for the inconvenience you experienced. Finding a half-full water bottle in the room upon your arrival and one of the beds not being properly prepared does not meet our standards. Please be assured that we are addressing this incident carefully with the housekeeping team internally. We thank you for your patience and understanding after another room was promptly provided to you. We also take your comments regarding the window that cannot be opened, the missing second pair of slippers, the damaged bathroom bin, and the limited availability of power sockets at one of the beds very seriously. Such details are crucial for the comfort of our guests, and we will review the mentioned points and take appropriate action. Regarding possible waiting times at the reception, we regret the inconvenience caused. Due to our cooperation with airlines, there may be periods of increased guest volume. Of course, we continuously work to make our processes efficient and to keep waiting times as short as possible. We also appreciate your remark regarding the parking fees. Due to our central location, prices are based on local conditions. We are happy to inform our guests about alternative parking options in the area at any time. We would be very pleased if you allowed us to fully convince you of our service during a future stay. For your next reservation, we are, of course, happy to assist you personally. Kind regards

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