H4 Hotel Munchen Messe

Recent Reviews: 1086

• User:Chris A

  Trip type: Family

  Terrible service and unprofessional staff

  04 Jan 2026

  I stayed at the H4 Hotel München Messe with my family from December 31st to January 3rd, 2026, booking two double rooms. Having traveled all over the world, I can safely say I have never encountered such rudeness and lack of professionalism.From the very first moment, the front desk was disorganized. Despite having a 3-night reservation, they only authorized payment for the first night by mistake. This resulted in our key cards being deactivated every single day because the system showed a one-night stay instead of three.On New Year’s Eve, the door lock to my mother’s room (where she stayed with my son) malfunctioned. We spent the evening waiting for someone to open the door so she could get her belongings and move to another room. Not a single apology was offered for this experience.The worst part, however, was the behavior of a staff member named Melina. A day before departure, I requested to pay for the two rooms separately. Despite my clear instructions, they made another mistake and charged only one night instead of two. When I asked why they were putting guests through so much hassle, Melina became extremely rude and dismissive. She had a condescending attitude, claiming "it looks different from our side," as if their internal system issues are the customer's problem. When I told her she was being rude, she had the audacity to call me rude and demand my name in a threatening tone, even though she already had it on the reservation.The hotel itself is indifferent. While the breakfast was decent, it cannot compensate for the appalling service and the hostile behavior of the staff.Moreover spa is just sauna there were two separate saunas one of 90 degrees and one of 60 degrees but second one didn't even work..when we asked if massage was available the answer was no.Avoid this hotel. Nicole Krötz, Sonstige at H4 Hotel Munchen Messe, responded to this review Dear Guest,Thank you for your recent abidance at our hotel. We are sad to see that there were aspects regarding to our colleagues that had fallen short of your expectations and our common norm. Please be assured that bearish or impolite behavior certainly doesn't match our general standard and that our entire team usually is appreciated for their kindness. Therefore we take your meaningful feedback very serious and will be passing it along to our department manager for his consideration. Please accept our apologies for the inconvenience regarding the room lock. We responded as quickly as possible, however, we have no control over how quickly the locksmith can assist us. We kindly ask you to accept our apologies for the occurred inconveniences and we do sincerely hope that these unsightly experiences do not deter you from staying with us again in the future as we would like to change your mind.Best regards,Your team from the H-Hotels,Thea Neumann - Online Reputation Manager

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• User:Kaori M

  Trip type: Business

  Too expensive for what you get, cleaning was not provided

  03 Dec 2025

  They don't clean rooms unless you ask!!! And no tea bags are filled for next day. They stated on website you get a bottle of water and you get only a bottle for entire stay. A lady come in to our room to give a bottle of water so I asked for the second one because two people were staying in a room and she refused. Bad service. No cleaning. We paid almost 400 Eur for very ordinary room similar to hotel Ibis. Don't even think to book this place. Ripping off. Very angry. Nicole Krötz, Sonstige at H4 Hotel Munchen Messe, responded to this review Dear Kaori,Thank you very much for staying with us again and for taking the time to share your impressions. Regarding your comment about room cleaning: as part of our ongoing efforts to reduce our ecological footprint, we intentionally refrain from daily room cleaning during multi-day stays. This helps us save valuable resources such as water and energy and is just one of several initiatives we have implemented to support environmental sustainability.Of course, we understand that preferences can vary. That’s why every guest is free to request daily room cleaning at any time—just let us know at check-in, and we’ll be happy to arrange it for you. We deeply regret that this procedure was not communicated during check-in and would like to apologize profusely for this.We truly appreciate your understanding and support in helping us protect the environment.Warm regards,Your H-Hotels Team,Thea Neumann – Online Reputation Manager

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• User:Mika S

  Trip type: Business

  Cannot access fitness center in early morning

  11 Nov 2025

  Be warned if you book this hotel after seeing pictures of its fitness center, like I did.The gym doesn't open until 6:30 a.m., so if you need to finish your workout before then, like I did, you will be out of luck.Rest of the hotel was fine. Nicole Krötz, Sonstige at H4 Hotel Munchen Messe, responded to this review Dear Guest,We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H4 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us. Sincerely,Your H-Hotels Team,Thea Neumann - Online Reputation Manager

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• User:barbarap4502016

  Trip type: Business

  Won't be rushing back but if there is nothing else available is okay

  30 Oct 2025

  Beds are comfortable, staff friendly and helpful but don't expect any extrasOnly one tiny bottle of water provided as complimentary for whole stayRooms cleaned every 3 days Coffee/milk (no tea) not topped upTowels thin and barely big enough to be considered a bath towel.No room service, although told I could order from the bar and pick it up myselfEnded up going out, finding a supermarket and stocking up the fridge which with a Sunday arrival meant an underground trip back into town Nicole Krötz, Sonstige at H4 Hotel Munchen Messe, responded to this review Dear guest,We appreciate your revealing feedback which reflects the experiences of your visit to our H4 Hotel. Good to know that your positive impressions prevailed and that our comfy beds as well as kind staff met your expectations. We are sorry though that specified circumstances clouded your impressions a lot and we assure you to discuss your meaningful notes with our management. Next time we would like to convince you of our great facilities and super service features in every way. To do so we hope for another opportunity to be your host in Munich.Kind regards,Your team from the H-Hotels Linda Prutz - Online Reputation Manager

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• User:HerbieB540

  Trip type: Business

  Business trip

  21 Oct 2025

  I stayed at the hotel while attending a business event. The hotel was clean and modern and had good facilities. The Restaurant food quality was excellent the only slight this the menu is quiet limited. The bar area is nice and service is good. I would definetly stay here again Nicole Krötz, Sonstige at H4 Hotel Munchen Messe, responded to this review Dear Herbie,We greatly appreciate your feedback and sincerely thank you for your positive review! It’s wonderful to read that you had an enjoyable stay at our hotel. We look forward to welcoming you back soon!Greetings from München,Your H-Hotels TeamFabienne Lennert - Online Reputation Manager West

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