Hampton By Hilton Munich City West

Recent Reviews: 538

• User:sotlandshoequeen

  Trip type: Couples

  Good location for transport links

  11 May 2026

  Good transport links into the city centre, tram stop is at the front door of the hotel. Journey from the airport is straightforward and you get off at the station that is round the corner from the hotel, 5 minutes walk.Room was clean and spacious. Breakfast was ok, choices were standard. Check in and check out went smoothly.

• User:Departure41481687864

  Trip type: Couples

  Just Average

  21 Apr 2026

  Stayed in a standard room, came here from NZ. Nothing in the room like a guest book to give information about your surroundings, restaurants or grocery shops in the area or even a map to help get around. No concierge here to help with questions, just reception staff. Some could be helpful and some not. Their breakfast is a huge spread, and the most bizarre thing only a side plate is used. I understand it is to stop people from taking too much food. Funny thing is saw people using three side plates so what does it achieve. After breakfast you clean up yourself. There is a bar, but no one but reception staff to serve. Had an incident where the reception lady would not serve people. She stated to the elderly gentleman x 3 if you want a drink go to the hotel next door. Of course I argued with her, have done hospitality for many many years and thought this was just ludicrous. I was assertive, not abusive as she has stated. If she had of been one of my staff members, she would not have lasted long. These people forget that they are the faces for a hotel which is important for clients. If you have someone unsmiling and uncooperative it's not good for the business. I feel I booked the wrong hotel, it was not right for me, but that is not to say someone else would feel the same.It lacks warmth and atmosphere. Also had a problem with room cleaning never got towels or bed making. Not a problem if you know the policy of the hotel. Nobody ever said about a door placard to put outside. Another reason for a guest book

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• User:Kris R

  Trip type: Family

  Great stay in a great city!

  18 Apr 2026

  Great stay at the Hampton. Stayed for four nights for a city break. Clean rooms, comfortable beds, good room service, quiet and they serve a great breakfast. The staff were extremely helpful and friendly. Good WiFi. The location was great with good transport links including buses, trans and the train station around the corner. Highly recommend!

• User:bulldog19

  Trip type: Couples

  Great hotel, great location, awful pillows

  15 Mar 2026

  Excellent hotel, good location, straight across from s bahn station, nice breakfast, comfortable rooms, great service. Loses a star for awful pillows and bed very tight to the wall so getting out an issue, would return but bring at least a travel pillow Hampton by Hilton Munich Citu Centre West Team, Guest Services / Front Office at Hampton by Hilton Munich City West, responded to this review Dear bulldog19,Thank you for sharing your thoughtful review. We are pleased to hear that our location, breakfast, room comfort, and service contributed positively to your stay.We are sorry that the pillows and room layout did not meet your expectations. We understand how important a restful sleep and comfortable access are, and we regret any inconvenience this caused. Your comments are appreciated as they help us measure our standards against the experience we aim to provide.We value your intention to return and look forward to welcoming you back to Hampton By Hilton Munich City West for a smoother stay.Best regards,

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• User:Browniestrawberry

  Trip type: Friends getaway

  Lapse in security procedures

  22 Feb 2026

  checked into the hotel on 26 October. This was my fourth stay at Hampton Munich City West, and while the service has remained largely unchanged over the years, this particular visit was deeply shocking.On one of the mornings, while I was at the dressing table and my friend was in the shower, a member of staff opened our room door and entered with another unidentified hotel guest. This was extremely distressing and a serious breach of privacy and security — something I have never experienced before.I immediately shouted at the staff member, after which they closed the door and walked away without offering any explanation or apology. I then approached the front desk to lodge a complaint. The explanation provided was that the other guest had claimed the room was his and that he had left his key or identification inside. I was told that it was standard procedure for staff to accompany such a guest to the room to verify the claim.However, this explanation raises serious concerns. Was the registered occupant of the room checked before unlocking the door? Was the guest’s identity properly verified against the hotel records? Were established security protocols followed before granting access to an occupied room? Why was the room not contacted directly to confirm with the occupants before opening the door? Have proper precautions even been taken? What if the unidentified guest had been armed?Allowing entry based solely on a verbal claim reflects a major lapse in security procedures and could have resulted in a far more dangerous situation. This incident has left me feeling unsafe and extremely disappointed with the hotel’s handling of guest security. The fact that the staff appear to take this matter lightly is deeply troubling. This is a serious breach of guest safety and privacy, and I demand a clear explanation of the measures the hotel will implement to ensure that such an incident can never happen again to any guest. Hampton by Hilton Munich Citu Centre West Team, Guest Services / Front Office at Hampton by Hilton Munich City West, responded to this review Dear Browniestrawberry,Thank you for taking the time to share your experience. We are deeply sorry for the distress and discomfort you encountered during your stay. What you describe falls far short of the privacy, safety, and professionalism we aim to provide, and we regret the impact this had on you.We understand your concerns about how room access was handled and the importance of robust verification and guest confidentiality at all times. Your feedback is taken very seriously, and we appreciate how clearly you have outlined the situation and its implications.While we cannot discuss internal procedures in this public forum, please be assured that guest security is a core priority for us at Hampton By Hilton Munich City West. We value your long-standing patronage and hope for the opportunity to restore your confidence with a much more comfortable and secure experience in the future.Thank you again for bringing this to our attention.Warm regards,Guest RelationsHampton By Hilton Munich City West

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