Hilton Munchen Park

Recent Reviews: 3086

• User:Ben S

  Trip type: Business

  Quiet and calm

  04 Dec 2024

  Nice hotel - clean and comfortable as you’d expect. Clearly there are more central hotels, so you’ll be using cabs quite a lot - although it’s walkable into the city centre. The hotel is nice and quiet and the staff are attentive and very polite. Breakfast is busy but there’s a wide range to eat. Guest Relation, Gästeservice/Empfang at Hilton Munich Park, responded to this review Dear Ben, It's great to hear that you found Hilton Munich Park to meet your expectations in cleanliness and comfort. Your kind words about our diligent staff and tranquil ambiance are truly appreciated. It's delightful to learn that our breakfast offerings provided a diverse selection to start your day. As for the location, while we may not be in the heart of the city, we believe our peaceful surroundings and proximity to nature contribute to a relaxing stay.Thank you for choosing us for your stay in Munich. We hope to welcome you back soon.Best Regards,Hilton Munich Park Team

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• User:Mark N

  Trip type: Couples

  Disappointing.

  29 Nov 2024

  My wife and I visited during Oktoberfest. As expected the hotel was very overpriced due to the fest. We were offered and paid for an upgrade to a club room via the Hilton app.Our room really didn’t resemble an upgrade, although we had a nice view of the park and Alps in the distance. Our room was on the highest floor, with the exception of an event space above - which was in use one of the nights during our stay and was quite disruptive (we were given a 20% discount off of our room rate for that night). The front desk staff was reasonably helpful.Unfortunately the lounge was substandard (breakfast was ok, but better in the main restaurant). Minimal snacks in the evening, quite small, and pretty overwhelmed with the fest.The hotel is close to the park, which was great for our dogs. There is also ample free parking in addition to the hotel garage. Public Bus and taxi service makes it easy to get around town.Recommendations:Find free parking just past the hotel entrance.Skip paying for the club room upgrade - particularly if you are Gold elite or higher.Manage expectations - aside from its reasonable size, our room was what you would expect in an aging US airport location.Consider paying more to be closer to downtown. Guest Relation, Gästeservice/Empfang at Hilton Munich Park, responded to this review Lieber Mark,Wir bedauern sehr, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Es freut uns zu hören, dass Sie die Lage unseres Hotels als günstig empfunden und die Aussicht genossen haben, und wir verstehen, dass es Aspekte Ihres Aufenthalts gab, die Sie weniger zufriedenstellend fanden.Unser Ziel ist es, allen unseren Gästen einen angenehmen und unvergesslichen Aufenthalt zu bieten. Es ist bedauerlich zu hören, dass wir Ihre Erwartungen in einigen Bereichen nicht erfüllt haben. Seien Sie versichert, dass wir kontinuierlich daran arbeiten, unsere Dienstleistungen und Einrichtungen zu verbessern.Ihre Erkenntnisse und Erfahrungen sind wertvoll für uns und wir werden sie berücksichtigen. Wir danken Ihnen nochmals für Ihre Bewertung und hoffen, dass wir Sie in Zukunft noch besser bedienen können.Mit freundlichen Grüßen,Hilton München Park Team

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• User:MJRreviews

  Trip type: Family

  Perfect family stay for the Christmas markets!

  29 Nov 2024

  Our family just spent several nights here and had a wonderful stay from start to finish! Well-maintained property, nice guest rooms, and friendly and attentive staff. For families with children, I highly recommend booking the family interconnecting rooms. That was a great option for us both at this property and at the Hilton London Bankside. Also highly recommend booking a rate that includes breakfast, since the breakfast buffet is very nice (and because the hotel is in a quiet location near the English Garden that is not particularly close to many restaurants or bakeries). There is a taxi stand right outside of the hotel, which is very convenient. Hats off to the staff and management, and thanks for making our family trip to Munich a wonderful one! Guest Relation, Gästeservice/Empfang at Hilton Munich Park, responded to this review Dear Guest,It's delightful to hear that your family thoroughly enjoyed their stay at Hilton Munich Park over the Christmas season. It's even more pleasing to learn that our well-maintained property and service-oriented staff contributed significantly to your wonderful experience. We're pleased that the family interconnecting rooms and delightful breakfast buffet added to the comfort of your visit. Your recommendations will undoubtedly guide future guests in making their decisions, and we're glad you found our location near the English Garden and the taxi stand outside our hotel convenient.Our staff and management team are grateful to receive your kind words. It's always our pleasure to make your family trip memorable. We look forward to welcoming you back for another splendid stay at Hilton Munich Park.Best Regards,Hilton Munich Park Team

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• User:per_yvindj2018

  Trip type: Business

  Old and mediocre

  22 Oct 2024

  Hilton has a many different concepts and the quality of their hotels are not stable. Being a Diamond member, I stayed in an Executive room. It was small, not new and just ok. Bathroom very small, curtains in the shower and did not feel clean. Executive lounge was a joke. Overcrowded, food was poor, breakfast was poor (no eggs, no healthy options, no service). Hotel is old and needs a complete upgrade. On the positive side, staff is friendly and do their best. Guest Relation, Gästeservice/Empfang at Hilton Munich Park, responded to this review Dear Guest, Your feedback is invaluable to us, and I'm sorry to hear that your recent stay at our Hilton Munich Park hotel did not live up to your expectations. It's disheartening to know that you found the room and bathroom to be less than satisfactory. Our aim is always to provide a comfortable and relaxing space for our valued guests. Similarly, we regret that our Executive Lounge did not meet your standards. We take pride in offering a variety of options and excellent service, and it's disappointing to hear that we fell short in this instance.On the other hand, it's heartening that you recognized the efforts of our friendly and dedicated team. They truly embody our commitment to providing the best service to our guests.We hope that we have the opportunity to welcome you back in the future and provide you with an improved experience. Best Regards,Hilton Munich Park Team

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• User:Hilary N

  Trip type: Family

  Terrible Hilton experience

  17 Oct 2024

  I had zero luck with Hilton customer service and can’t find a way to contact this hotel directly. I reserved two rooms this December for 3 nights. I booked this hotel in August because I knew the point redemption rates are better the earlier you book, as well as availability. I used points to book both rooms. My group decided to extend our stay in London so we would be arriving in Munich a day later than we originally planned. I called Hilton customer service to let them handle this booking change. After being on the phone for a while, the customer service rep came back on and told me that actually the hotel was going to be closed for renovations starting December 15th (my stay started the 16th). I had no knowledge of this and had not received anything informing me the hotel would be closed during the time we were booked to stay there. I’m a designer/contractor and I know that renovations are planned well in advance. I should have been alerted months ago, or not even been able to book this property. Of course, because it’s October and we’ll be staying in December, there was nothing comparable to my original accommodations. No availability at the other Hilton in Munich for the amount of points I was refunded, and nothing the size we need either. Hilton customer service threw me a measly 10k points to make up for the inconvenience, which is a joke. This has been the worst experience I’ve had with the Hilton brand and now I’m sitting on a mountain of points and no desire to use them. I don’t know who dropped the ball, but management had not alerted me as of last week that I didn’t have a place to stay in Munich, only when I called to modify my reservation did I find out. Now I’m scrambling to find a place for my party of 7 to stay that doesn’t cost a fortune. Extremely disappointed with this property’s complete failure in notifying their customers of a closure at one of the busiest times of the year. Guest Relation, Gästeservice/Empfang at Hilton Munich Park, responded to this review Dear Guest,We sincerely apologise for the inconvenience you've experienced as a result of our renovation plans. It's indeed unfortunate that this has affected your plans and caused you such distress. Your feedback is invaluable to us as it highlights areas where we can improve. Your comments about the lack of communication and the issue with our customer service are taken seriously, and we assure you that this is not reflective of the high standards we strive to maintain at our establishment.Please accept our sincerest apologies once again, and we hope you would give us another chance to serve you better in future.Best regards,Hilton Munich Park Team

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