Ibis Muenchen City Arnulfpark Hotel

Recent Reviews: 1015

• User:adeandyo

  Trip type: Couples

  Good to use as a base

  09 May 2026

  My wife and I stayed here for the last 5 nights. We were using Munich aa a base to take day trips out to different parts of Bavaria. The room was a good size for 2 people, the bathroom was fine and we had no issues with WiFi. I was glad that our room didn't overlook the main road; instead, our room was on the side that overlooks a school and was very quiet. We had no reason to use whatever facilities there are at the hotel and neither did we have breakfast there as we went to the lovely Rabinger Kiosk Cafe nearby every morning for coffee and pastries (we also went to the cafe each evening to buy drinks for the room as 2 bottles of water were only provided in the room on our first day). The location is connected to the city centre via the number 17 tram or you could walk to the city centre in 20 minutes. Apart from the aforementioned kiosk cafe, there is nothing else in the immediate area surrounding the hotel but the bonus was that it is a fairly quiet, peaceful location. Many thanks to the young lady on reception who allowed us to check in early,; she was very kind indeed in confirming that I am an Accor member (I had completely forgotten as the last time I stayed in an Ibis was in Seoul in December 2024!).

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• User:Steve G

  Trip type: Business

  Good for a night or 2

  29 Jul 2025

  Stayed here whilst at an exhibition. The hotel is perfectly fine with clean modern rooms and a comfortable nights sleep.Rooms have a very small working area. Note the hotel is close a tram stop (2min walk) and a 10min walk to the metro station (U/S Bahn). There are a selection of restaurants relatively nearby (reasonable walk away) as there is no restaurant at the hotel (only a bar).Was fine to stay for 2 nights or so but I would not say it is a tourist hotel Jochen Fuchs, General Manager at Ibis Muenchen City Arnulfpark, responded to this review Dear SteveG116,Thank you very much for your visit. I am very pleased that you rated us highly and are delighted that you enjoyed your stay with us and your room in particular. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs, General Manager

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• User:Steve G

  Trip type: Business

  Average

  13 Apr 2025

  Clean hotel, compact rooms helpful staff and a very extensive breakfast. Not often you see a waffle bar. 10min walk from the U Bahn and 2mon from the tram stop.Pillows are uncomfortable very limited work space (pretty much nothing) limited plug points. Not central so a 10min walk to any restaurant. Took an age to have the invoice printed! Jochen Fuchs, General Manager at Ibis Muenchen City Arnulfpark, responded to this review Dear SteveG116,Thank you for your visit, the positive remarks on the breakfast and the staff, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jochen Fuchs, General Manager

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• User:James C

  Trip type: Friends getaway

  Stag weekend

  26 Nov 2024

  The hotel was perfectly maintained and spotlessly clean.I also lost an item, and the staff found it, and facilitated the return of the item to me.The hotel bar was also an ideal addition.Fantastic service and would definitely visit again.James Jochen Fuchs, General Manager at Ibis Muenchen City Arnulfpark, responded to this review Dear James,We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jochen Fuchs, General Manager

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• User:stephLDN16

  Trip type: Friends getaway

  Service with(out) a smile!

  11 Aug 2024

  What a pantomime! This hotel really does not do service with a smile. The “fun” commenced immediately upon checkin. Apparently, booking and paying for a twin (i.e. 2 beds room) weeks in advance does not actually cover 2 persons staying in that room. Accor policy is to charge “per person”. As such, despite paying almost EUR 600 in advance we are presented with a further bill for EUR 70 (discounted as a “favour” apparently). Okie dokey, so we pay the surcharge. The room was well appointed and the bathroom was functional; however, the air conditioning was useless. Deliberately restricted by the property during a heatwave to, in my opinion, save the property money. Daily clearing became a chore, but not for the staff, just for ourselves as paying customers. Arriving back at the hotel after a long day exploring Munich we find our room has not been serviced by 17:30. Reception informs us that they need ‘a further hour’ (in other words until 18:30). It is made clear that this is not acceptable and the duty manger then rudely shouts that he will clean the room himself. Oh the burdens! Day 3 leads to an unsolicited email from someone claiming to be a manager basically absolving the hotel of any culpability for surcharges and very late cleaning (apparently this hotel allows itself until 18:00 to clean guest rooms, oh how generous and (in)convenient). On night 4 we find that we have been left no towels. The morning of checkout leads to a phantom charge of EUR 18 for a breakfast neither of us had! No explanation, no sincere apology, just a delay to our departure. The service issues are unfortunate as this property has much potential. It is well located adjacent to a tram stop and 5 minutes walk from an S-Bahn station. The HBF is but a 5 minute tram ride away. Rooms are functional but adequate (save for the atrocious “air conditioning”). In summary, I recommended that the senior management sort out the soft product, invest in some customer service refresher training, and understand that customers do not want their rooms cleaned well into the evening. Get it right and treat the customer with some respect. Jochen Fuchs, General Manager at Ibis Muenchen City Arnulfpark, responded to this review Dear stephLDN16,I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in/check-out procedures. Sorry to also learn that our house-keeping and our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, Jochen Fuchs, General Manager

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