Le Meridien Munchen

Recent Reviews: 3322

• User:josief330

  Trip type: Solo travel

  Overall pleased

  03 Jun 2026

  Overall my stay of 4 nights was very satisfactory. Great location across from central train station so direct connection to airport train and regional trains Check in went very well as agent , young female , glasses, Semel (?) Was gracious and gave me room a couple of hours early which was very appreciated as I was coming off 11 hour flight plus 45 minutes from airport on train Maria D from Colombia also very helpful at desk and both agents genuinely interested in providing service Room was very comfortable as was AC as was 85 while I was in town. A shocker for end of May. Bed, linens etc all very nice quality. A little short on bathroom amenities but you could likely get q tips or shower cap from housekeeping. Still , A bit skimpy Restaurant Irmis great for dinner. So good I did separate review for them . At there 3 tines. Suggested improvements: 3 tips Breakfast. No à la carte so they require you but buffet at 42 euros or about $50 US dollars. Not everyone wants a huge breakfast and so I felt this was a policy meant to favor hotel not guest. The buffet did look very worthwhile just way too much food for me Getting a coffee before 8 am was a chore as again you had to get buffet Lobby coffee - not complimentary- didn’t come on line until 8/810 am . This was what I wanted along with a croissant but who hangs out at hotel until past 8am ? Why can’t it start at 7 am like most other hotels ?No concierge staff. If you don’t opt to have a concierge team then train your front desk staff to be more aware of area. A simple question of “ where’s your nearest bank” resulted in blank look from 2 argents. Finally a third helped me but then gave me very cryptic info as to force me to stop and ask in a store. Basic question like “ where’s may I get breakfast near here “ also posed a challenge. Overall, yes pleased with hotel would stay there again, yet could be much better . Le Méridien Munich, Owner at Le Meridien Munich, responded to this review Dear josief330,Thank you for choosing Le Méridien Munich and for sharing such detailed feedback about your four-night stay. We are delighted that our central location and a smooth early check-in helped you settle in comfortably after your long journey.It is wonderful to hear that your room, air conditioning, and bedding met your expectations during the warm weather, and that our colleagues at the front desk made a positive impression through their attentive service. We are equally pleased that your dinners at Irmi were enjoyable.We regret any inconvenience regarding bathroom amenities and appreciate your note. Your comments have been shared with our housekeeping team, and we will ensure rooms are fully equipped with the essentials going forward.Regarding breakfast, we offer two options: a package rate of €34 per person and a daily rate of €42 per person. We understand that not every guest prefers a full buffet, and we are actively reviewing our pricing and considering smaller meal choices to better suit different appetites.We are sorry for the difficulty in obtaining coffee early in the morning. Your remarks about timing are valuable, and we recognize how important convenient morning options are for our guests.We also appreciate your observations about concierge support and local recommendations. Our goal is for every interaction at the desk to be well-informed and efficient, and we will continue to focus on delivering the guidance our guests expect.Thank you again for your balanced review and your intention to stay with us in the future. We look forward to welcoming you back and providing an experience that is even more aligned with our standards of service. Kind regards, Le Méridien Munich Guest Relations Team

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• User:GrandTour05869169872

  Trip type: Family

  Worst stay , apology hard to accept . Poor service during check in, bad F and B service and room cleaning timing

  02 Jun 2026

  Disappointing Stay – Service, Recognition, and Safety ConcernsI recently stayed at this hotel and unfortunately left feeling disappointed by several aspects of the experience.Arrival ExperienceThe first impression was not a positive one. Upon arrival, a hotel staff member was stationed at the lobby entrance, yet no assistance was offered while we were unloading our luggage from the vehicle. My guest was particularly upset by the lack of support and hospitality shown at that moment, especially given the standards one would expect from a property of this category.What made this more disappointing was that later the same evening, I observed another member of the lobby team proactively assisting arriving guests with their luggage. This demonstrated that such service was available and reinforced the feeling that we had simply been overlooked upon arrival.Titanium Suite Night Upgrade RequestAs a Titanium member, I fully understand that Suite Night Upgrades are always subject to availability and are never guaranteed. However, throughout my stay, suite availability continued to appear on the booking application. While there may have been operational reasons why an upgrade could not be accommodated, no explanation or alternative option was proactively communicated.Clear communication and expectation management would have been appreciated, particularly for loyal members who regularly choose the brand. I have screenshots showing the suite availability displayed online during my stay.Breakfast Area Safety ConcernOn the morning of 20 May 2026, I nearly slipped and fell due to a coffee spill that had been left unattended on the breakfast restaurant floor for an extended period. What was particularly concerning was that the spill appeared to go unnoticed by the breakfast team despite my table being only a short distance away from the affected area.This was not simply an inconvenience but a genuine safety concern that could easily have resulted in an injury.Room Readiness and Service RecoveryIn addition, my room was not cleaned according to the expected schedule. While I raised the issue with management, the response was limited to an apology. There was no meaningful follow-up, service recovery effort, or attempt to address the inconvenience caused.OverallWhile every hotel can experience occasional service lapses, what disappointed me most was the lack of proactive hospitality, communication, and recovery throughout the stay. From the arrival experience, to the upgrade request, to the safety concern and housekeeping issue, there were multiple opportunities to demonstrate genuine guest care that unfortunately were missed.I hope management reviews these concerns seriously and takes steps to improve both service consistency and guest experience going forward. Le Méridien Munich, Owner at Le Meridien Munich, responded to this review Dear GrandTour05869169872,Thank you for taking the time to share such detailed feedback regarding your recent stay at Le Méridien Munich.First and foremost, please accept our sincere apologies for the shortcomings you experienced during your visit. We are particularly disappointed to learn that we failed to provide the level of service, recognition, and attention that you rightfully expected as a Titanium Elite member and valued guest of the Marriott brand.We regret that your arrival experience did not reflect the warm welcome and proactive hospitality we strive to deliver. Please be assured that assisting guests with their luggage is an important part of our service culture, and we are sorry that you felt overlooked during this first interaction with our team.We also appreciate your comments regarding your Nightly Upgrade Award request. While upgrades are indeed subject to availability, we would like to provide some additional clarification. Nightly Upgrade Awards are processed based on the availability parameters established by Marriott International. When the hotel reaches the minimum availability threshold for suites, all pending upgrade requests are automatically declined. It is therefore possible that suites may still appear available for sale online while not being eligible for Nightly Upgrade Awards. Unfortunately, this process is managed through Marriott's systems and is not determined directly by the hotel. Nevertheless, we fully understand that clearer communication regarding this matter during your stay would have been appreciated, and for this we apologize.Furthermore, I would like to personally apologize for the safety concern you encountered in the breakfast area. A spill left unattended is unacceptable, and we take such matters very seriously, as the safety of our guests is always a top priority. Your feedback has been shared with our Food & Beverage team to reinforce awareness and preventive measures.Regarding the housekeeping issue, I am equally sorry that your room was not serviced according to expectations and that our response did not leave you feeling properly cared for. An apology alone is not always sufficient, and we regret that we missed the opportunity to provide a more meaningful service recovery.Your comments have been carefully reviewed with the relevant department heads, as they highlight several areas where we can improve our service consistency, communication, and guest engagement. While we cannot change your experience, we can certainly learn from it.Thank you once again for bringing these matters to our attention. We genuinely value your loyalty and hope that you will give us another opportunity in the future to restore your confidence in our hotel and provide you with the experience you should have received from the very beginning.Kind regards,Marco SenatinFront Office ManagerLe Méridien Munich

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• User:Elizabeth-Lucy

  Trip type: Couples

  Great Location! Great Service!

  30 May 2026

  The location of Le Meridian is wonderful being directly across the street from the train station. Check in was wonderful and we were presented with a glass of champagne while finalizing the details. There is a bar on site, along with a suite shop for any basic needs you might need. The rooms are nice and comfortable and the bathroom amenities include Malin + Goetz which I didn't care for; however, I do travel with my own soap. The breakfast is amazing with an omelet/egg station and a kids breakfast station as well. Hotel was well-staffed, secure and quiet. We did use the pool which was small but was fine during our short stay here. Would definitely stay here again when in the area. Back Office Team, Other at Le Meridien Munich, responded to this review Dear Elizabeth-Lucy,Thank you for sharing your thoughtful feedback about your recent stay at Le Méridien Munich. We are delighted that our central location and a warm welcome at check-in helped set the tone for your visit.It is wonderful to hear you enjoyed the bar and convenience offerings, as well as the comfortable room. We appreciate your note on the bathroom amenities and understand preferences can vary.We are especially pleased that breakfast stood out, and that the pool and overall atmosphere contributed to a secure and quiet stay. Your intention to return is the highest compliment and reflects our commitment to attentive, guest-focused service.We look forward to welcoming you back on your next visit to Munich.Sincerely,

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• User:MarioReds

  Trip type: Family

  Nice hotel, but breakfast is a chaotic mess

  14 May 2026

  Overall, the hotel itself is quite nice, but the breakfast service was a complete disappointment due to a total lack of organization.Finding a table is an absolute nightmare. There simply aren't enough tables for the number of guests, and the staff fails to clear and reset the tables that do become free, leaving them dirty and unusable for new customers. To make matters worse, if you show up around 9:10 AM, many food items are already running out and are not being replenished.They really need to improve their management and staff efficiency during morning hours. Le Méridien Munich, Owner at Le Meridien Munich, responded to this review Dear MarioReds,Thank you for taking the time to share your feedback.We are pleased to read that you found our hotel enjoyable overall. At the same time, we are truly sorry to learn that your breakfast experience did not meet your expectations.Please accept our sincere apologies for the inconvenience caused by the waiting time, the table availability, and the organization during the breakfast service. We fully understand how frustrating it can be when tables are not promptly cleared and prepared for incoming guests, especially during our busiest morning hours.We also regret to hear that some breakfast items were not replenished as expected during your visit. This certainly does not reflect the standards we aim to provide at Le Méridien Munich.Your feedback has been shared with our Food & Beverage and management teams, as comments like yours help us identify where improvements are needed, particularly in staffing, organization, and service efficiency during peak breakfast periods.We truly appreciate your honest feedback and hope to have the opportunity to welcome you again in the future and provide you with a much smoother and more enjoyable experience.Kind regards,Marco SenatinFront Office ManagerLe Méridien Munich

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• User:AndersonChan1

  Trip type: Family

  Comfortable, conveniently-located hotel

  10 May 2026

  Great hotel choice conveniently located across the main train station for easy access to region’s attractions. Breakfast is a wonderful selection of cooked and cold options. Special thanks to Natthiwan for the exceptional service and going the extra mile with hand made origami to help keep my toddler entertained during breakfast. That personal touch made the visit especially memorable. We look forward to staying here again. Le Méridien Munich, Owner at Le Meridien Munich, responded to this review Dear AndersonC,Thank you for sharing such thoughtful feedback and for choosing to stay with us. We are delighted that our location opposite the main train station added convenience to your visit.It is wonderful to hear that you enjoyed the breakfast selection of both hot and cold options. We are especially pleased that the personal touch at breakfast helped make your family’s experience memorable.Your kind words are truly appreciated by our team. We are grateful for your recommendation and look forward to welcoming you back to Le Méridien Munich.Warm regards,Your Le Méridien Munich Team

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