Mercure Hotel Munchen Neuperlach Sud

Recent Reviews: 1154

• User:Mario F

  Trip type: Family

  Bad, really bad experience

  28 Dec 2025

  We stayed the night of December 28, 2025. Most of the staff are from some Asian country and don't speak English. At breakfast on December 29, 2025, a short woman with glasses, who provided terrible service and customer service, yelled at us as we were about to sit down at a table, telling us in very poor English that we had to sit at another table. Terrible service; I don't recommend it. Hotel Manager, Owner at Mercure Hotel Muenchen Neuperlach Sued, responded to this review Dear Guest, Thank you for taking the time to share your review.We sincerely apologize that your experience fell short in some areas. Our multilingual team strives to ensure clear communication and attentive service, and we regret if this was not reflected during your visit. Regarding breakfast seating, we aim to accommodate all preferences smoothly, and we will address this internally to improve our coordination.Your comments about room conditions have been noted, and we are reviewing our protocols to better meet guest expectations. Cleanliness is a priority for us, and we are reinforcing our standards to maintain the high level our guests deserve.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Team of Mercure München Neuperlach Süd

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• User:momoriarty

  Trip type: Family

  Outside city center

  19 Sept 2025

  Stayed her with a tour. A bit out of the city center. It was a bit warm out but there is no air conditioning in the rooms. Rooms are very small Hotel Manager, Owner at Mercure Hotel Muenchen Neuperlach Sued, responded to this review Dear Guest,We appreciate that you took the time to share your experience with us.We regret to hear your experience didn't fully meet expectations. While our location in Neuperlach offers quick S-Bahn access to central Munich, we understand the preference for more central accommodations. Regarding room conditions, our ventilation system maintains airflow year-round and fans are available upon request. We also offer various room categories with different sizes, and our team would be pleased to assist with room selection for future visits.The entire team really hope we can welcome you back on a future occasion.Kindest regards,Team of Mercure München Neuperlach Süd

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• User:James S

  Trip type: Solo travel

  Breakfast Staff Ruining the Reputation of the Place, Need Customer Service Training

  08 Jul 2025

  Stayed on three separate occasions as part of an Exp Pat tour. Three different rooms oll on the second floor (much quicker to take the stairs by the way then to wait for the lift as there are heaps of tour groups staying there. Rooms were okay, one really hot on a hot night. No A/C. But other than the rooms themself were fine. Then we have the included breakfast. On the next morning after the first night here, I asked if they could fill a water bottle with tap water when a staff member was just standing at the bar sink area which is next to where breakfast is laid out. They did but told me (pointed) to fill my bottle myself next time. However on the second breakfast (when we returned mid trip) I was told off by a staff member for filling a 200ml water bottle. Not sorry sir you can't do that. Literally yelled at in front of everyone eating there. When I questioned what her issue was, she yelled you have to fill that in your room. Now my room didn't come with any water faucets anywhere other than the toilet and that wouldn't be hygienic. Someone who is working in food service should know that. I mean you wouldn't do food prep in the shower or bathroom sink. Even if she didn't know basic hygiene she should also realise a lot of gusts check out and then eat breakfast before getting on the bus, they can't access their rooms at that stage. My roommate from the first half of the trip was also abused on that day for making a roll with sandwich meats as he didn't have time to sit and eat and was on a long flight home. This is ridiculous as there is no rule told to us or in writing in the room or whatever that you can't make your breakfast to go. And of course there isn't as that would make no sense. These staff need customer service training, to most importantly understand that they are giving a final impression of the hotel that is negative when the guest is leaving. And this is not something a guest is doing that is firstly wrong and even if it was, a small 200ml water bottle of tap water or a bread roll and few pieces of manufactured meat and cheese is not worth losing a potential return customer over. Hotel is easy to get to from the airport by S train then the U train. It is close to two stations, which are about half an hour by train to the old town/Munich HBF, There are supermarkets, cafes and takeaway nearby but no shops at all in the area are open on Sundays. Hotel Manager, Owner at Mercure Hotel Muenchen Neuperlach Sued, responded to this review Dear Guest,Thank you for taking the time to leave a review of your recent stay.We appreciate your recognition of our convenient transport links and proximity to supermarkets and cafes, which many guests find valuable for exploring Munich. Our team takes pride in maintaining good connections to public transit while offering practical amenities nearby.However, we deeply regret that your interactions with our breakfast team and room conditions did not meet expectations. While our ventilation system operates centrally, we acknowledge guests' comfort needs may vary. Regarding service standards, we assure you all staff undergo regular hospitality training.Finally, we're pleased you found our location between the city center and green suburbs advantageous. The Neuperlach Süd station's proximity helps guests balance business and leisure efficiently.We hope to have the pleasure of seeing you again in the future.Best wishes,Team of Mercure München Neuperlach Süd

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• User:kazzagail

  Trip type: Couples

  No air hot and horrible

  28 Jun 2025

  The entrance was extremely hotOnce in room it was dark dinghy and NO AIR CON OR FAN we are here in summer and it is over 30c@ night When asked about air can was told no we don't have it When asked about fans no we don't have them For crying out loud it is 2025 and no a/c or fans Only a window which had a garden outside or should I say a weed patch Mecure/accor are a giant company why be so scabby with air con Hotel Manager, Owner at Mercure Hotel Muenchen Neuperlach Sued, responded to this review Dear Guest,Thank you for the time you have taken to review your stay.We sincerely apologize that your experience fell short of expectations regarding room comfort. Our central ventilation system operates seasonally, and we regret any discomfort caused by Munich's summer temperatures. Fans are available upon request through our 24-hour reception, and we've reinforced this information with our team. Regarding outdoor spaces, we maintain courtyard areas regularly but will review this specific section.Our sustainability-focused operations include double-glazed windows and courtyard-facing rooms for natural climate management. Should you wish to return, we'd be pleased to assist with room selection and cooling options.We hope that you will allow us the opportunity of providing you with an improved stay in future.Best regards,Team of Mercure München Neuperlach Süd

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• User:713cjs

  Trip type: Friends getaway

  5 Star Mercure experience

  18 Jun 2025

  Front desk staff Cher, Siyana, and Mohamad were fabulous with our room check-in and questions regarding amenities, restaurant options, and hotel amenities. They guided us to dining choices that meshed wth our dietary needs and wants. They are 5 star staff and are shini g ACCOR employees.Onur Kahranan, in the bar, made our evening with superb options for post dinner drinks. He is the absolute best!  Highly recommend hotel for friendly and accomodating staff that elevate stay beyond the norm . Highly recommend hotel. 5 star experience. Hotel Manager, Owner at Mercure Hotel Muenchen Neuperlach Sued, responded to this review Dear Guest,Thank you for sharing your experience at our hotel.It’s fantastic to hear about your 5-star experience at Mercure Hotel München Neuperlach Süd.We’re thrilled our team could assist with your dining preferences and amenities needs. Special thanks for highlighting Cher, Siyana, and Mohamad’s support during check-in – their dedication reflects our commitment to seamless hospitality.Equally delightful to know Onur elevated your evenings with his drink recommendations. Our bar team takes pride in crafting memorable moments, and we’ll ensure he receives your kind recognition.Your praise for our staff’s ability to exceed expectations truly motivates us. We’ve shared your compliments with the entire team as excellent encouragement.We look forward to welcoming you back soon.Kind regards,Team of Mercure München Neuperlach Süd

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