Munchen Marriott Hotel

Recent Reviews: 1605

• User:FlyOneWorld

  Trip type: Family

  Just Awful, Not Germany and a MarriNOT

  05 Jun 2026

  The stay did not begin well in that our rooms were not ready at the check-in time. We were asked to wait well past check-in time into the dinner hours. As an ambassador member that is unacceptable.We rushed out the door to make dinner and did not realize how thoroughly disgusting and unclean our rooms were. The photos I attached do not even begin to cover it.Among the issues were various filth and hair throughout the room and carpeting. Various disgusting stains. NAILS left over for my previous female guest. Stickiness. Plus, beat up ragged floors.They tried to remedy the issue, but it’s so offputting nothing really fixes this.To add to the fun, the toilets don’t flush very well and should you perform a number 2 it will require 7 to 10 flushes. The water pressure in the shower is also a joke, rather a trickle.Breakfast is also comprised of rather low quality ingredients and disgusting coffee. Most of the staff are quite cranky as well and are more than happy to bump into you rather than to give away as you proceed to the buffet. Clearly, they’ve never heard of guest right away!This brand is inconsistent with Germany and any Marriott I’ve ever been to in the thousands of nights I’ve spent with them.

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• User:NikolayM917

  Trip type: Solo travel

  This is not Marriott

  24 Apr 2026

  This is not what you expect from a Marriott.The “Executive Lounge” is just part of the restaurant and only open in the evening. During the day — nothing. I was told at night it’s closed, only to find out the next day there was a fridge in front of the reception desk with drinks that no one mentioned.The room is basic: empty minibar, instant coffee, small bathroom, visible wear.If you’re a Marriott Elite member, you’ll likely be disappointed. If you’re okay with something closer to an Ibis-level stay, this might suit you.For Marriott, this is simply not acceptable. The Munich Marriott, Guest Services / Front Office at Munich Marriott Hotel, responded to this review Thank you very much for taking the time to share your feedback following your recent stay at the Munich Marriott Hotel.We are truly sorry that your experience did not fully meet your expectations, particularly regarding the lounge offering and room features. We completely understand how important these aspects are, especially as a valued Titanium Elite member, and we regret any confusion caused during your stay.As discussed in our private correspondence, while our property does not offer a traditional Executive Lounge, we strictly follow Marriott Bonvoy standards by offering a choice of complimentary breakfast or points at check-in. We sincerely apologize if this was not clearly communicated upon your arrival. In addition, our Elite Zone and complimentary Lobby Market items are small, property specific gestures intended to further recognize our Elite members, though we understand they may not align with the expectations of a full lounge experience.We also appreciate your comments regarding the room condition and amenities, and please be assured these have been shared with the relevant teams for review and improvement.Regarding your upgrade request, we truly appreciate your understanding. Unfortunately, due to high occupancy during your stay, we were unable to offer an upgrade, and we regret that this impacted your overall experience.Once again, it was a pleasure being in contact with you directly, and we are grateful for the opportunity to address your concerns. We genuinely hope to welcome you back in the future and provide you with a stay that better reflects both expectations and your loyalty to Marriott.Kind regards from Munich,Inee SualGuest Experience Supervisor & Duty Manager

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• User:SharonSheila

  Trip type: Family

  Great Munich base- Comfortable Rooms & Easy U-Bahn Access

  23 Apr 2026

  We had a wonderful stay, our room with 2 double beds was very comfortable for our family of three. Daily housekeeping kept everything clean and toiletries replenished throughout our stay. A particularly lovely touch was the Easter chocolates left in each room which made the stay extra thoughtful and festive. Breakfast was very busy but there was a variety of choices and even a live egg station to get eggs just the way you like it! We enjoyed evening drinks at the lounge which was a perfect way of relaxing after a full day of sightseeing.The hotel is very conveniently located near the Nordfriedhof Station which made it incredibly easy to get around the city and explore Munich.Overall a very comfortable stay with thoughtful touches and great location. We would definitely stay here again.

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• User:Kate R

  Trip type: Friends getaway

  The number does not work. Can someone please give the correct number.

  25 Mar 2026

  The number does not work. Can someone please give the correct number.

• User:Ash_A

  Trip type: Family

  Great value hotel but be wary of predatory booking process

  19 Jan 2026

  The hotel location is convenient: about a 5-8 minute walk from the nearest train station which brings you into central Munich in less than 15 minutes. The rooms were clean and spacious with an adequate supply of toiletry and amenities. The pool and hotel gym/sauna was also in good working condition. The buffet breakfast is included in the basic room rates (book through the official Marriott website) and is of great quality. In terms of the price we paid for the room, I truly believe that it is worth every penny, if not more. However, there were issues with the refund process that have yet to be resolved even after the stay. I made two bookings before the stay and made sure to cancel it before the deadline. Despite this, my credit card was charged for the cancelled reservations. After emailing the hotel manager back and forth, the hotel finally acceded to the refund, but I ended up losing 50 Euros due to the conversion rates. Management refused to provide any compensation (in terms of cash/Marriott Bonvoy points) for this loss - which I found puzzling, as it was a error on their end to charge the credit card in the first place. This started our stay on a slightly unpleasant note.All in all, it was a truly enjoyable stay, and I would recommend it for families and business travellers alike. However, the lack of transparency with the refund process remains an unresolved issue that I would like to highlight to future travellers. The Munich Marriott, Guest Services / Front Office at Munich Marriott Hotel, responded to this review Dear Ash_A,Thank you very much for your positive feedback regarding our location, rooms, breakfast, and wellness facilities. We are delighted to hear that you enjoyed your stay and felt it offered great value.At the same time, I would like to apologize for the inconvenience you experienced during the refund process. I regret that this matter had a negative impact at the beginning of your stay and appreciate you bringing this to our attention, as transparency and a smooth guest journey are very important to us.Thank you again for your recommendation and for sharing your experience. We truly value your feedback and hope to welcome you back in the future.Kind regards,Maximilian JentzschDirector of Rooms

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