Styles Hotel Munchen Messe

Recent Reviews: 585

• User:127andrewk127

  Trip type: Business

  How low can you go?

  16 Nov 2022

  The hotel seems to be unmanned - the reception is permanently closed and you have to check in at the hotel next door. It wasn't open at all during my stay. The cafe and bar are similarly closed permanently, and even the vending machines are turned off. There is no possibility to eat or drink here. Rooms are very dated. My first room had a partially collapsed ceiling and ripped wall paper. It smelled like it hadn't been used in a very long time. The second room was better although still featured the same ripped wallpaper. They make much of their "Bose" sound systems in the rooms, but mine was faulty, and the TV although quite new and modern had its smart functions disabled. The icing on the cake was waking up after the first night with new insect bites. I wanted to change rooms again but receptions was permanently shut... Five more bits on the second night and another three on the third (I slept fully clothed to try and stop them!) Many of the advertised amenities are offline because the hotel is unmanned. If you must stay here, bring bug repellant, and make sure you have access to Lieferando app as Dominos, Uber Eats, etc food delivery companies wont deliver here. Good points - wifi was decent, hot water was consistent even at peak times.

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• User:lyam888

  Trip type: Family

  Avoid and run from this hotel! This is not a mercure!

  03 Sept 2022

  Unacceptable level of services!!! To avoid in any case!!I have reserved a room with 2 double beds for 3 persons and received a 3 single beds dirty room.I have a status of platinum customer and have been to a lot of mercure! This one is inexistentCheck in at the Ibis! No one at the mercure! Felt downgraded !1 almost empty bottle of soap as for shampoo soap for 3 people?!?!?Hair in the bathroom/ dust everywhere!No welcome drink!!Very old and dirty! No coordination between the ibis style and the mercure! Not even good to be an ibis budget hotel!!Shame shame shameOnly good point was the breakfast which is acceptable!

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• User:mirkogat

  Trip type: Business

  Old and poor furnitures

  17 Jul 2022

  The rooms furnitures is very old and in the bathroom are damaged.The hall and reception of hotel were closed and entrance possible only from Ibis side. No difference beetwen accor program customers and all others. Poor attention to customer at reception. Martin Götze, General Manager at Mercure Hotel Munchen Ost-Messe, responded to this review Dear Mirkogat,Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At brand, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Anastasiia Tsarenko,Front Office Manager

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• User:_mrbult

  Trip type: Business

  Old hotel

  15 Apr 2022

  Entrance was closed and check in on the Ibis desk. The door didn't open with the keycard they gave me. Also the new card didn't work. The woman behind the desk was very polite and offered to let me in all the time. The furniture was very old and poor. It was very cold in my room and the heating didn't work. Eventually i got a new room. Condition of the room was the same but at least I could open the door. The bed was really good. Breakfast was good!

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• User:59gol

  Trip type: Business

  Ibis instead of Mercure

  27 Mar 2022

  When I arrived at the Mercure Ost-Messe, it became obvious that the Mercure was closed (sign on the door - please check-in at the Ibis to the right). As I booked shortly before the exhibition; I was surprise that there was no messge send.