Best Western Hotel Erlangen

Recent Reviews: 156

• User:claudiast

  Trip type: Couples

  Good value for money

  18 Dec 2023

  We stayed here while visiting g family. I always pick this hotel while visiting as they always remember me and are very kind and friendly. The breakfast is very good although is more varied in the summer and the rooms are ok. Nice walk to downtiwn and the train station

• User:Ulrich S

  Trip type: Business

  Great overnight stay in the Quality Hotel in Erlangen.

  10 Mar 2023

  I have stayed 5 nights at the Quality Hotel in Erlangen, and it was very pleasant time.The room #206 was very clean, good shower and with a comfortable bed.Yes, the location is not in the centre of Erlangen, but I have enjoyed the 10 to 15 minutes’ walk into the town centre.The breakfast buffet has a nice selection of fresh items, and I enjoyed to try every morning something different. The staff is polite and helpful and give you advise where to eat out etc. If you want to eat delicious local food e.g. "Schäuferle" (rost pork shoulder on the bone), then only a 5 minutes’ walk away is the “Gasthaus Spezerei”, or the “Fish Kitchen Nützel” and little but further out the local brewery “Steinbräu”.

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• User:pdx4ever

  Trip type: Business

  Poor customer service

  05 Mar 2020

  Stayed in this hotel 3 years in a row. Because of corona virus scare our trade fair has been postponed till September. I was contacted by the hotel’s front desk that my request to reschedule my reservation had been declined. Although the hotel has the right, d/t its non-refund policy, not to reschedule my reservation the competition has already made exception due to those extraordinary circumstances. I am sure I am not the only one who is going to voice his/her displeasure about Quality Hotel’s attitude. There is this saying “true customer services is recognized not when the things go right but when the things go wrong”. Rest assured that my staff and I won’t be staying at this property in September and anymore thereafter.

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• User:Pathfinder546254

  Trip type:

  Great breakfast, comfortable room, clean, and friendly, helpful staff

  28 Oct 2019

  We have stayed at Quality Hotels in the United States, but not in Europe. Our room was on two levels with access on two floors from outside. It was clean, comfortable, and was in a great location. The breakfast was amazing, the staff very helpful, and would stay there again...with the exception of asking for two beds rather than one king with a hide-a-bed for another adult. Our son tried to sleep on their portable bed and the slats kept falling through with the mattress falling to the floor. We had a good laugh about that one!

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• User:lucielou96

  Trip type: Business

  Good value for a short stay but nothing special

  22 Jul 2019

  It had all the essentials and the reception staff were friendly and spoke perfect English to which was appreciated! I left my laptop charger cable and had to go back for it and it was ready and waiting at reception which was a big relief.The downsides were that I came during July so it was hot and there is no air conditioning in the rooms. The internet is infuriatingly slow and intermittent for this day and age and the amenities were pretty basic. The coffee/creamers were not topped up, I had to go and request more. Lastly, there was shouting and the sound of smashing bottles right outside my window late on the Sunday evening, although I don't think this is typical of the area, which felt very safe. The hotel is within walking distance of Erlangen town centre, which is a picturesque location (look for the little cafes with outside seating down the side streets) and has great public transport, although cycling seems a very popular option in the summer.

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