Le Meridien Grand Hotel Nurnberg

Recent Reviews: 1519

• User:dhmcmullen7

  Trip type: Family

  Disappointed

  26 May 2026

  1, when checking in, I was behind 1 other couple also checking in. There were 2 attendants at hotel desk, both were fully attentive to the couple in front of me, but the conversation was casual conversation etc, not details of check in or anything of urgency. I waited 11 minutes, no eye contact with the trainee or the other attendant. Then when did get attention, was checked in with some confusion on pre-authorization.2. Room was small and shabby, and nothing to keep light from entering either of 2 windows all around edge of curtains. Could read a book in bed at 6 am without turning any lights on.3. And, after checking out after 2 nights stay, I was charged $561.This hotel had been booked with travel agency and fully paid 4 months before trip began. And no, no damages to room. Nothing in mini bar to take.I called hotel 3 times to dispute charge, first 2 times I hung up after 3 minutes on hold.Third time I could not get attendant to understand situation, or take any further action to resolve.I disputed charge with credit card company. Christoph Holzhauer, General Manager at Le Meridien Grand Hotel Nuremberg, responded to this review Dear dhmcmulle7,Thank you for sharing your detailed feedback regarding your stay at Le Méridien Grand Hotel Nuremberg. We are sorry to hear about the experiences you encountered during check-in, your room’s comfort, and the additional charges after your stay. It’s clear that these situations caused frustration, and we truly empathize with the challenges you’ve described.Your remarks about the check-in experience and extended wait time highlight an area we can improve in creating a more efficient and attentive process. Additionally, the concerns about your room’s upkeep and lighting issues are important observations. Lastly, the confusion surrounding the additional charge, as well as the difficulty in addressing the matter promptly, would understandably be very upsetting.We truly value your feedback, as it helps identify areas where we can better serve our guests. Thank you again for taking the time to share your review.Kind regards,Christoph HolzhauerGeneral ManagerLe Méridien Grand Hotel Nürnberg

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• User:David H

  Trip type: Couples

  Badly in need of renovation or a price restructure!

  12 May 2026

  This hotel needs an update! Is it a bad hotel? No. Is it worth the money? Also No! I used points for our stay so didn’t cost me cash, but a considerable number of points. The room was tiny and the bathroom also tiny but the worst was the bed - the mattress should have been replaced more than 5 years ago - it was so soft and lumpy I had backache for days.The staff were friendly but they need to lower their price or renovate the rooms - the quality and price point are totally mismatched Christoph Holzhauer, General Manager at Le Meridien Grand Hotel Nuremberg, responded to this review Dear David H,Thank you for taking the time to share your detailed feedback about your recent stay.We are pleased to hear that you experienced our team as friendly and helpful. At the same time, I am very sorry that your stay did not meet your expectations in terms of room size, bed comfort, and value for money. Please accept my sincere apologies for the inconvenience caused, particularly regarding the mattress and the impact this had on your sleep quality.Your comments are taken very seriously. The condition and comfort of our beds and mattresses are an important part of our ongoing quality and maintenance program, and we continuously review upgrades to ensure a comfortable sleeping experience for our guests. We also appreciate your feedback regarding the perceived mismatch between pricing and the overall product offered, which will be shared with the relevant departments.Thank you again for your honest review. Feedback such as yours helps us identify areas where we can improve.Kind regards,Christoph HolzhauerGeneral Manager

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• User:KR C

  Trip type: Couples

  Great location - but noisy

  10 May 2026

  Location: Excellent - a short walk from the train station and to the old town.Rooms: Just OK - the “city view” rooms face the street and can be very noisy. We asked to change rooms as the first one was on the 2nd floor (German - floor 1) and was very loud from the streetcar. In addition, our stay coincided with a very rowdy soccer game. The city was full of loud, drunk fans from both teams. We were switched to a larger room on a higher floor - better but still pretty loud. This hotel does cater to large groups, so switching rooms may not always be possible. The halls are very dark and dingy looking - dark gray walls and carpet. Our room was comfortable enough, but nothing special. Tub/shower has very high sides and can be tricky to get in and out of safely.Staff: pleasant and helpfulBreakfast: Good hot dishes, eggs to order, breads. We were disappointed in the selection of fresh fruit, cold cuts, and pastries. Overall, it is an acceptable choice for a convenient location. Just be careful to request a quiet room. Christoph Holzhauer, General Manager at Le Meridien Grand Hotel Nuremberg, responded to this review Dear Guest,Thank you for sharing your detailed review of your recent stay at Le Méridien Grand Hotel Nuremberg. We're glad to hear that you appreciated the hotel's convenient location and enjoyed the hot breakfast offerings, including eggs made to order. Your feedback on aspects like the room noise, hall ambiance, and shower accessibility, as well as the variety of breakfast selections, is valuable and will be acknowledged internally. We're also pleased to know the staff were pleasant and helpful during your stay. Thank you for taking the time to write about your experiences—we appreciate it.

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• User:ansearcher

  Trip type: Couples

  Rooms were not clean nor quiet

  01 May 2026

  We got the worst room in the hotel. It was very small, and it was not clean. The walls around the toilet were streaked with something gross. The carpet seemed dirty md the walls were grubby. Our room was second floor, tiny and right by the stairwell where staff went up and down and slammed doors incessantly. There was no luggage rack, and no mirror where you could sit and do makeup or hair. We asked to switch rooms and they would not. The breakfast was good and the location is great but I would not stay here again. Disappointing! Christoph Holzhauer, General Manager at Le Meridien Grand Hotel Nuremberg, responded to this review Dear Guest,Thank you for sharing your feedback. We are sorry to learn that your stay did not reflect the comfortable and refined experience we aim to provide.We understand your concerns regarding room size and layout. As our property is set within a historic building, our accommodations vary in dimensions and configuration, and we offer a range of options to suit different needs.It is encouraging to know you enjoyed the breakfast and found the location convenient. We appreciate your comments, as they help us uphold the standards of cleanliness, comfort, and service that define our hotel.We hope to have the opportunity to welcome you back for an experience that is fully in line with our commitment to excellent hospitality.Sincerely, Christoph HolzhauerGeneral ManagerLe Méridien Grand Hotel Nuremberg

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• User:Karen L

  Trip type: Family

  Go elsewhere

  23 Apr 2026

  Our travel agent booked us here for a “4 star” stay in nuremburg. Its awful. See if you can find a better hotel. The room we were assigned was dark and smelled of smoke or mold with barely enough room to get around the bed and no place but the bed to put our luggage. Because of the room we were suspect of the carpet not knowing where the odor came from. When we realized it was actually a marriot my husband showed the front desk his marriot number and they moved us to a better room, which was an improvment to perhaps a 2Or 3 star marriot room. The bar at the hotel is lovely with fun staff, and the breakfast was good. We had a sunset drink at a rooftop bar across the street with amazing views so you might check out that hotel. We hired a walking guide named Tony and really enjoyed the town. Nuremberg has a rich and fascinating history and is well worth a couple days visit, but find a nicer hotel if you are looking in the 3-5 star range. Christoph Holzhauer, General Manager at Le Meridien Grand Hotel Nuremberg, responded to this review Dear Kevlindeman,Thank you for taking the time to share your detailed feedback regarding your recent stay in Nuremberg.We sincerely regret to read that your initial room did not meet your expectations, particularly regarding the odor, space, and overall comfort. Please accept our apologies for the inconvenience and disappointment caused. This is certainly not the experience we aim to provide, especially when guests trust us for a quality stay.At the same time, we are pleased that our team was able to assist you with a room change and that you noticed an improvement. Your kind words about our bar, our team, and the breakfast offering are greatly appreciated, and we will be happy to share your compliments with the staff.We also value your honest comments, as they help us identify areas where we must improve—particularly in terms of room condition and overall standards. Please rest assured that your feedback has been shared with the relevant departments for immediate review.Thank you as well for highlighting the beauty of Nuremberg and your positive experience with exploring the city.We truly hope to have the opportunity to welcome you again in the future and provide you with a stay that fully meets your expectations.Kind regards,

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