Disappointing Experience – Misleading Listing on Hotels.com
27 Jun 2025
We booked our stay at Wyndham Stralsund HanseDom through Hotels.com, with the main reason being the advertised “Indoor & Outdoor Pool” included as part of the hotel amenities. You can still see this claim here: Hotels.com listing. Unfortunately, this turned out to be highly misleading.False Advertising:The indoor and outdoor pools are not part of the hotel stay. They belong to a separate waterpark, which charges an additional 19€ per person. While the waterpark is marked with “additional fees,” the pools are not clearly separated in the listing—leading us to believe they were part of the included amenities.To make matters worse, the outdoor pool was closed due to construction, something we were not informed of in advance. We decided against visiting the waterpark altogether, as the main attraction was inaccessible and we didn’t feel it was worth the extra fee.Outdated and Unclean:The hotel was built in 1999 and feels like a time capsule from the late 90s. The carpets, curtains, and decor all appear original—and now 26 years later, they are visibly worn and stained. Cleanliness was a concern.Misleading Photos:The promotional photo (image 5 of 45 on Hotels.com) showing the bright, generous breakfast buffet is completely misleading. I’ve attached the listing photo and two of my own for comparison. Due to construction in the main dining room, the breakfast buffet was relocated and severely downsized—both in variety and presentation. It felt more like a temporary conference setup than a proper hotel breakfast.⸻We expected a relaxing experience and were left feeling disappointed and misled. Until Wyndham and Hotels.com update the listing to reflect reality, I cannot recommend this hotel.
Hotel Manager, Owner at Wyndham Stralsund HanseDom, responded to this review
Dear Guest,Thank you for taking the time to share your detailed feedback about your stay with us.We sincerely apologize that your stay did not meet your expectations. The HanseDom waterpark operates as a separate facility, with its own admission fees and maintenance schedule. While we maintain direct access to these amenities, we acknowledge the need to communicate the arrangement more clearly.Regarding the breakfast service, a temporary relocation was necessary due to ongoing improvements. Our team remains committed to maintaining our service standards during such transitions.The comfort of our guests remains our priority, and our staff is always available on site to address any concerns promptly. Your feedback helps us enhance the guest experience, and we have shared your comments with the relevant departments.We hope you will give us another opportunity to serve you better in the future.Best regards,Ihr Team vom Wyndham Stralsund HanseDom
User:mikkelrosendahl
Trip type: Family
Extra extra extra... alles verboten
03 Aug 2019
We got here four people - two adults, two children. They got us two rooms - three floors apart...? ‘You should have called...’ - we did - you didn’t answer for three hours!Breakfast not included. Mediocre for 15€.... Had a coffee, probably brewed on corn and not coffee.Big signs everywhere with all the things you cannot do: don’t come to late for breakfast, don’t bring lunch with you, don’t walk on the lawn (the adults responsability that the children don’t), pay extra for bathrobes. Oh, and not a smile to be found.It’s the Ryan Air of hotels...
Wyndham_Stralsund, Team Wyndham Stralsund HanseDom at Wyndham Stralsund HanseDom, responded to this review
Dear guests, we thank you for your review and your feedback. We are sorry that we couldn´t convince you of our service and want to apologize for any inconveniences. We hope, however, that we can welcome you again some time. Best regards, your Wyndham Stralsund HanseDom team.
User:Intet
Trip type: Family
Breakfast sucks
07 Jul 2019
Water park and rooms are ok. But the breakfast is horrible 1985-style food. Processed meat, cheap bread etc. Save the money and eat your breakfast somewhere else. Even Mc Donald’s would do a better job.
Wyndham_Stralsund, Team Wyndham Stralsund HanseDom at Wyndham Stralsund HanseDom, responded to this review
Dear guests, we thank you for your stay and your review. We are sorry to hear that you weren´t satisfied with our breakfas and hope you could enjoy your visit nonetheless. We´re looking forward to welcome you again sometime. Best regards, your Wyndham Stralsund HanseDom team.
User:S B
Trip type: Couples
Overprized Hotel for a mediocre Service
26 Oct 2018
Looking forward to a week of relaxation, my partner and me booked 5 days at the Wyndham Stralsund hotel.We were shocked how small the bed for two people is (140cm) and asked at the reception if this is normal.We were then told that if we want a 160cm bed,this would be more expensive. We ended up putting our matress on the floor.Which is when we discovered why the bed not only small.Half of the bed was broken and covered with cheap wood (see picture).Generally,we are fairly easy going and had a fun week. Which we would have had anywhere though. The staff in the Wellness area is super nice actually and very friendly. Same goes for the gentleman working at the reception. The two ladies working at the reception though have most likely not made the right choice working in customer service.Under the line: The Wellness area recommended- Hotel not so much.
Wyndham_Stralsund, Team Wyndham Stralsund HanseDom at Wyndham Stralsund HanseDom, responded to this review
Dear guests, thank you for your stay at our hotel and your feedback. We are sad to hear that your visit was not to your complete satisfaction. The interior of the different room categories can be looked up in our flyers or on our homepage. We always strive to offer our guests the best possible stay at our hotel with the best service. We are glad that you enjoyed our wellness area and we are looking forward to welcome you again. Your Wyndham Stralsund HanseDom Team.
User:David B
Trip type: Couples
Below expectations
08 Aug 2018
The hotel seems to be managed by people with the idea customers will appear no matter what. The basic facility was very nice, but has not been kept up as well as it should be. Carpeting in our room was stained and the blackout curtains had holes in them.Management tries to charge for every little thing you may want. We asked for plain water with dinner. The waiter said that was not possible; the only option was to purchase very expensive bottled water. We were instructed where to park the car. The next day we were informed the price is €7 per day. The free parking lot is across the street.Dinner in the restaurant was acceptable. The nightly buffet is the only choice. The buffet breakfast was very good every day.Wait staff in management seem to have the attitude the customer has nowhere else to go.
Stralsund, Stralsund
About Wyndham Stralsund Hansedom
User Rating & Reviews
27 Jun 2025
07 Jul 2019
26 Oct 2018
0204 505 9777