Mercure Hotel Stuttgart Sindelfingen An Der Messe

Recent Reviews: 583

• User:youngjykim11

  Trip type:

  Nice hotel

  24 May 2025

  It's a hotel where I'm staying very comfortable before I leave.I always feel at ease when I stay in this hotel.Also, I hope to visit you.

• User:GoPlaces157974

  Trip type: Friends getaway

  Room not cleaned / refused to stay / Refound requested

  30 Sept 2024

  Upon arrival at midnight, the room was neither prepared nor cleaned (towels on the floor, empty bottles, old glasses…)No other room available and no alternate solution proposed. We declined the room BUT hotel processed payment. Asking for refound, no reply !

• User:767dariat

  Trip type: Family

  Never again

  17 Aug 2024

  We were very disappointed with this hotel. Check-in was possible from 3 PM, but at 3:45 PM, they informed us that no baby bed was available for our two-year-old, despite our request when booking. By this time, it was already too late to cancel our reservation. If you're traveling with kids and want comfort, avoid this hotel. Management doesn’t seem to have enough baby beds. Also, the coffee machine in our room was dirty with old, used capsules and was leaking. Overall, a very poor experience

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• User:Mike G

  Trip type: Solo travel

  Dreadful. Checked out after 1 day

  11 May 2024

  I booked a 2 night stay, and my email confirmation said it was "Long stay - bed & breakfast"I drove 200km to the hotel, was met with a 10-minute queue at reception (Friday evening check-ins), and was then happily told that my "Bed & breakfast" rate, errr, doesn't include breakfast. And she wanted to know which website I'd booked the hotel with ? Errr, your own website.... Basically, the Accor website itself is misleading. In the T&Cs popup for the "Stay longer and save - Bed & breakfast" rate, it says "The longer you stay, the more you save, daily breakfast included"... but further down on the same webpage, "** Breakfast not included", and says it would cost 25 Euros per night.I went for dinner in the bar/restaurant, but it seemed to have a very limited selection. A few flamkuchens, pasta, a speghetti carbonara, or Zürcher Geschnetzeltes (which actually wasn't bad) and that was it. There's a fridge opposite reception with some soft drinks, beers, etc, so you can buy a few bits there. There's a shopping centre 6-7 minutes walk away.My hotel room itself was soul-less. Immaculately clean, fairly good size, but yes, I do miss the Pullman rooms. It looks like my room used to have a fridge in it, but it was removed, and now just the ventilation holes remain. I did get a bottle of water, a Nespresso coffee machine (and capsules) & a kettle. It's hard to describe, but it's like staying in an office block, rather than spoiling yourself with a hotel stay (does that make sense?) However, it does have air conditioning which seems to work okay, but it's loud. The sound proofing was excellent, I was next to the road, but I heard almost nothing. Just, don't ever bring a date here. You might not get a second date, if you do...I can't comment on the Pool or Spa area as the place was always full of kids. And, 8.50pm on a Friday evening, reception was packed again, with lots of families waiting to check in. For English readers, this place is more like a Travelodge than a Premier Inn. Oh, and whilst writing this review, at 10.10pm, all the electricity in my room went off for about 10 minutes. And then it was fine again. Apparently, one of the other rooms on my floor blew their fuse, so all the rooms lost power for a while. Good luck, if you're coming here with children. Would I recommend this place ? Short answer: No, never. I actually paid for 2 nights, and checked out after the 1st day. The receptionist didn't even notice, nor tell me that I had 30-Euros of food/drinks on my bill to pay, I had to come back into the hotel, and tell her that. Oh, and after sending two emails to reception, they did allow me to have breakfast for free. I was there at 6.40am, and even by then, the warm food was miserable and lukewarm. Definitely not worth 25 Euros per day.I drove home trying to think of anything positive to say about this hotel, but I drew a blank. Avoid.

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• User:Matteo Carlo C

  Trip type: Family

  Extremely professional

  24 Oct 2023

  We had a problem with the reservation due to the travel agency, they were able to solve everything quickly, effectively and with extreme gentleness.The rooms were clean and comfortable, the swimming pool correctly managed, and the sauna well organized.The breakfast was great (extremely appreciated by children), and the beer, before going to sleep, was good. Arjan Wilbers, General Manager at Mercure Hotel Stuttgart Sindelfingen an der Messe, responded to this review Dear Matteo Carlo C,Thank you for taking the time to share your feedback and wonderful experience with our Mercure Hotel Stuttgart Sindelfingen an der Messe. We are delighted to know that our staff went above and beyond to solve the issue efficiently and courteously. It's also wonderful to hear that our rooms were comfortable, the swimming pool and sauna were both managed correctly, the breakfast was a hit with children, and you even had an enjoyable beer before bed. At Mercure Hotel Stuttgart Sindelfingen an der Messe, we strive to provide excellent service with a focus on providing comfort, convenience, and relaxation for all our guests. Your kind words are greatly appreciated and we are thrilled that we could make your stay memorable. We hope you will visit us again soon!Kind regards from SindelfingenDario TolksdorfGeneral Manager

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