The staff and mgr was exceptionally helpful with a booking problem BRENDA created in phone reservations in usa i was in another contry with my family and they did everything they could to make it better !
User:Traveler_Follower
Trip type: Couples
Nice hotel but terrible house-keeping
06 Jul 2025
Beautiful hotel, very tastefully designed. But there are limitations: 1. Arrival by car: not easy to find because it is located in a complex of several identical buildings. Underground parking: plenty of spaces available. But the entrance is very narrow. If necessary, fold in mirrors for larger vehicles. 2. room facilities: bathroom shower with nice large photo of a manatee. In the room, the wall behind the bed is decorated with a large photo of Highway One. There are also large, beautiful photos of American national parks in the corridors and in the breakfast room.NEGATIVE is the room service:Housekeeping ordered for the next day from 11.00 AM. Must be, otherwise no one will come. At the same time, we had to ask for a roll of toilet paper because one had only one sheet (!) left and about 50 cm of the spare roll had unrolled onto the floor. Very hygienic. It is very embarrassing to walk through an area with other guests (front desk and bar) with a roll of toilet paper. Then asked for two more bath towels after returning late. Note: THESE are THE LARGE towels. We were given one large and one normal towel. 05.07.25: After breakfast at reception, we were told clearly and unambiguously that we expected the hand wash gel and shower gel to be refilled. Both containers were practically empty. Incidentally, only noticed during the night that the paper box in the bathroom was empty. Well, we thought the room service would replace it with a new one on 05.07. Back in the room in the evening: soap dispenser filled, paper dispenser box still empty!!! Also the coffee and tea in the room were not refilled. Again asked for 2 additional bath towels. We had to explain this several times, then during our visit to the bar not 2 towels but a total of 6 different ones were brought to the room. Any more questions?Conclusion, whoever offers this kind of housekeeping has not understood what service means. Fortunately, we had our own disinfectant with us to disinfect the room accordingly. Whether housekeeping does this correctly is questionable if they only replenish what is complained about and toilet paper on the floor is a bit cheeky.
User:lupo2024
Trip type: Couples
Good location, good rooms (but without warddrobe), good breakfast and parking
20 May 2025
The hotel is located near the train station and the city. The rooms are very nice, but the standard rooms (which are most of the rooms in this hotel) don't have a warddrobe. We have often used open warddrobes systems, but here there's only one hanging rod, not even a few shelves for storing things, even though there's plenty of room in the rooms. For a city trip with two people and three stays, that's simply not enough. Therefore, we can only recommend the hotel for single overnight stays. The beds are Queensize (1,60 m wide). The breakfast is good and there is a parking garage in the basement.
User:rearguard
Trip type: Couples
Hotel with great breakfast and very close to public transport in Wiesbaden!
24 Sept 2024
Great hotel walkable from Wiesbaden Hauptbahnhof there is also a bus stop right outside of the hotel. Breakfast was great, with a large variety of choices! Beds were comfy and bathroom was spacious. Bar menu was also excellent. Will definitely return!
Best Western, Guest Services / Front Office at Best Western Hotel Wiesbaden, responded to this review
Dear rearguard, thank you so much for your fantastic review! We're delighted to hear that you enjoyed your stay and found our location convenient, with easy access to both Wiesbaden Hauptbahnhof and the nearby bus stop.It's great to know that our breakfast selection, comfortable beds, and spacious bathroom met your expectations. We're also glad you appreciated the bar menu!We look forward to welcoming you back on your next visit!your BEST Western Team
User:chuckgreene6525
Trip type: Family
Rude front desk staff, lack of concern for guests
05 Sept 2024
Rude front desk staff. Our bathroom flooded when we showered as the drain was not working properly. We reported this to the same front desk person and were handed a stack of towels and told to wipe up the water. No follow up to see it situation was resolved. Towels were left there until the next day. No greeting or welcome upon check in even though there was no one else in the lobby. The safe was locked when we got to our room. Reported to front desk. After reporting twice in two days and safe still locked, we reported to a new front desk staff person upon check out.
Best Western, Guest Services / Front Office at Best Western Hotel Wiesbaden, responded to this review
Dear chuckgreene6525,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations.It is not acceptable that we didn't take care about your water issue in the shower.Please excuse also the closed safe during your entire stay of one night.Unfortunately we hadn`t had a technician with us during the night hours.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Joachim Freche, GMBest Western Hotel Wiesbaden
Wiesbaden, Wiesbaden
About Best Western Hotel Wiesbaden
User Rating & Reviews
05 Aug 2025
06 Jul 2025
20 May 2025
05 Sept 2024
0204 505 9777