Mercure Hotel Wiesbaden City

Name: Mercure Hotel Wiesbaden City
Address: Bahnhofstrasse 10-12, Wiesbaden, germany
Telephone: +44-204-505-9777
Rating: 3.9

Wiesbaden, Germany

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About Mercure Hotel Wiesbaden City

location

This hotel lies at the heart of the wonderful spa city of Wiesbaden. The exclusive shopping streets of the Hessian metropolis are within easy walking distance and it is just 100 m to the inner city. The congress centre as well as the famous casino can be reached in just 2 minutes walk and it is 800 m to the main train station as well as just 200 m to the nearest links to the public transport network. Transfer to Frankfurt airport, which lies approximately 25 km away, takes roughly 35 minutes.

facility

228 non-smoking rooms are located on 4 storeys and can be reached by lift. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, 24-hour room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Excellent swimming awaits guests at the indoor pool. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, callisthenics, aerobics, a spa, a sauna and hiking. Activity coordinators organise an entertainment programme for adults and children.

meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Lunch is served as à la carte, and guests can choose between à la carte and a set menu for dinner. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Mercure Hotel Wiesbaden City

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Garage
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
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  EV Charging Station
Business Center and Conferences
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  Business Center
Common Area
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  Library
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  Outdoor Furniture
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  Reception
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  Sun Deck
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Packaged meals
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Cycling
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  Outdoor sports
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  Safe
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  TV
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Sauna
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  Gym

Location

Around this property:

City Centre

100 m

Public Transport

200 m

Train Station

800 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

224

Very Good

347

Average

128

Poor

Terrible

Recent Reviews: 773

User:larsr784
Trip type: Business
Poor Front Desk Service
14 Apr 2026
Good Location - Good Hotel Standard - Poor Front Desk Service Mercure Hotel Wiesbaden City, Guest Services / Front Office at Mercure Hotel Wiesbaden City, responded to this review Dear Lars R,Thank you for your feedback. We appreciate your kind words regarding our location and hotel standards. However, I regret to hear about your experience with our front desk service. Your comments will be reviewed as we strive to enhance our guest experience.Best regards,Mercure Hotel Wiesbaden City
User:Steve10322
Trip type: Business
Rooms need upgrading
15 Jan 2026
I think it’s an old Crowne Plaza, downstairs has been upgraded to a really high standard, the rooms however have not been touched in a long time, I had no desk/table or chairs so I couldn’t work in the room.The breakfast was fantastic as were most of the staff. Mercure Hotel Wiesbaden City, Guest Services / Front Office at Mercure Hotel Wiesbaden City, responded to this review Dear Steve10322,Thank you for your feedback regarding your recent stay. We appreciate your compliments about our breakfast and staff. However, we acknowledge your concerns about the room conditions and the lack of suitable furnishings for work. Your comments are valuable as they guide our ongoing efforts to enhance guest experiences.Best regards,Mercure Hotel Wiesbaden City
User:Bayjb
Trip type: Solo travel
Without a car, good location
29 Dec 2025
Visited for one night while on a brief trip around Germany. Location is good if you’re sans car, 15 minute walk to train station and about 10 minutes to parts of Old Town. Grocery store is nearby if needed and some coffee shops too and a delicious bakery. I did not purchase food, drink or breakfast on-site because it was a short visit.Check in is at 3pm and not before but there is free, locked luggage storage.Check out is at 12pm which is delightful.Staff was nice but hit or miss depending who you got.My only real complaint with this hotel is the room shabbiness. I’ve stayed at a few other Mercure locations and none were as shabby of rooms. The lobby is sleek and modern and the rooms are a 90 degree turn. There was a lot of visible damage from past guests all over the room.And the bathroom tub wouldn’t drain so I was in standing water up to my ankles.But it had the most comfortable bed and pillows of my trip and WiFi was good. I would not recommend it or stay again without a really good nightly deal.I’ve stayed at a small handful of other Mercure locations and the Mercure Hotel Wiesbaden City, Guest Services / Front Office at Mercure Hotel Wiesbaden City, responded to this review Dear Bayjb,Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient for exploring the area and enjoyed the comfort of our beds and reliable WiFi.However, we sincerely apologize for the issues you encountered during your visit. We appreciate your comments about the condition of the room. Please be assured that we regularly conduct maintenance checks to ensure our facilities meet our guests' expectations, and your observations will be regarded as valuable input for our ongoing enhancement efforts. Additionally, we regret the inconvenience caused by the bathroom drainage issue and will address this matter with our maintenance team.We appreciate your kind words about our staff and will ensure that they continue to deliver excellent service consistently. Thank you once again for your feedback; it is vital for us as we strive to improve our services.Best regards,Mercure Hotel Wiesbaden City
User:735arian
Trip type: Business
Good experience
10 Dec 2025
Good location if you're going to the convention centre and close to the city centre. Breakfest was delicious and staff was nice. Mercure Hotel Wiesbaden City, Guest Services / Front Office at Mercure Hotel Wiesbaden City, responded to this review Dear guest,Thank you for your positive feedback. We are pleased to hear that you enjoyed our convenient location and found our breakfast delightful. Your kind words regarding our staff are greatly appreciated, as we strive to provide excellent service.Best regards,Mercure Hotel Wiesbaden City
User:MichaelBecker2003
Trip type: Family
Good location but old rooms
20 Jul 2025
It is declared a 4-star hotel. The lobby, restaurant, and breakfast area are good, but the rooms are old—I mean really old—and the carpet is dead, to say the least. I stay there due to the location, but room Renovation is a must. It has been promised for years, but I cannot see any progress at all. Mercure Hotel Wiesbaden City, Guest Services / Front Office at Mercure Hotel Wiesbaden City, responded to this review Dear Mike,Thank you for taking the time to share your thoughts regarding your recent stay. We are pleased to hear that you enjoyed our location and the amenities in the lobby and restaurant. We appreciate your feedback about the condition of the rooms, as we continually evaluate our facilities for improvements. Your comments are valuable to us as we strive to enhance our guest experience.Best regards,Mercure Hotel Wiesbaden City