Mercure Hotel Wiesbaden City

Recent Reviews: 772

• User:larsr784

  Trip type: Business

  Poor Front Desk Service

  14 Apr 2026

  Good Location - Good Hotel Standard - Poor Front Desk Service Mercure Hotel Wiesbaden City, Guest Services / Front Office at Mercure Hotel Wiesbaden City, responded to this review Dear Lars R,Thank you for your feedback. We appreciate your kind words regarding our location and hotel standards. However, I regret to hear about your experience with our front desk service. Your comments will be reviewed as we strive to enhance our guest experience.Best regards,Mercure Hotel Wiesbaden City

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• User:Steve10322

  Trip type: Business

  Rooms need upgrading

  16 Jan 2026

  I think it’s an old Crowne Plaza, downstairs has been upgraded to a really high standard, the rooms however have not been touched in a long time, I had no desk/table or chairs so I couldn’t work in the room.The breakfast was fantastic as were most of the staff. Mercure Hotel Wiesbaden City, Guest Services / Front Office at Mercure Hotel Wiesbaden City, responded to this review Dear Steve10322,Thank you for your feedback regarding your recent stay. We appreciate your compliments about our breakfast and staff. However, we acknowledge your concerns about the room conditions and the lack of suitable furnishings for work. Your comments are valuable as they guide our ongoing efforts to enhance guest experiences.Best regards,Mercure Hotel Wiesbaden City

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• User:Bayjb

  Trip type: Solo travel

  Without a car, good location

  30 Dec 2025

  Visited for one night while on a brief trip around Germany. Location is good if you’re sans car, 15 minute walk to train station and about 10 minutes to parts of Old Town. Grocery store is nearby if needed and some coffee shops too and a delicious bakery. I did not purchase food, drink or breakfast on-site because it was a short visit.Check in is at 3pm and not before but there is free, locked luggage storage.Check out is at 12pm which is delightful.Staff was nice but hit or miss depending who you got.My only real complaint with this hotel is the room shabbiness. I’ve stayed at a few other Mercure locations and none were as shabby of rooms. The lobby is sleek and modern and the rooms are a 90 degree turn. There was a lot of visible damage from past guests all over the room.And the bathroom tub wouldn’t drain so I was in standing water up to my ankles.But it had the most comfortable bed and pillows of my trip and WiFi was good. I would not recommend it or stay again without a really good nightly deal.I’ve stayed at a small handful of other Mercure locations and the Mercure Hotel Wiesbaden City, Guest Services / Front Office at Mercure Hotel Wiesbaden City, responded to this review Dear Bayjb,Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient for exploring the area and enjoyed the comfort of our beds and reliable WiFi.However, we sincerely apologize for the issues you encountered during your visit. We appreciate your comments about the condition of the room. Please be assured that we regularly conduct maintenance checks to ensure our facilities meet our guests' expectations, and your observations will be regarded as valuable input for our ongoing enhancement efforts. Additionally, we regret the inconvenience caused by the bathroom drainage issue and will address this matter with our maintenance team.We appreciate your kind words about our staff and will ensure that they continue to deliver excellent service consistently. Thank you once again for your feedback; it is vital for us as we strive to improve our services.Best regards,Mercure Hotel Wiesbaden City

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• User:735arian

  Trip type: Business

  Good experience

  11 Dec 2025

  Good location if you're going to the convention centre and close to the city centre. Breakfest was delicious and staff was nice. Mercure Hotel Wiesbaden City, Guest Services / Front Office at Mercure Hotel Wiesbaden City, responded to this review Dear guest,Thank you for your positive feedback. We are pleased to hear that you enjoyed our convenient location and found our breakfast delightful. Your kind words regarding our staff are greatly appreciated, as we strive to provide excellent service.Best regards,Mercure Hotel Wiesbaden City

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• User:MichaelBecker2003

  Trip type: Family

  Good location but old rooms

  20 Jul 2025

  It is declared a 4-star hotel. The lobby, restaurant, and breakfast area are good, but the rooms are old—I mean really old—and the carpet is dead, to say the least. I stay there due to the location, but room Renovation is a must. It has been promised for years, but I cannot see any progress at all. Mercure Hotel Wiesbaden City, Guest Services / Front Office at Mercure Hotel Wiesbaden City, responded to this review Dear Mike,Thank you for taking the time to share your thoughts regarding your recent stay. We are pleased to hear that you enjoyed our location and the amenities in the lobby and restaurant. We appreciate your feedback about the condition of the rooms, as we continually evaluate our facilities for improvements. Your comments are valuable to us as we strive to enhance our guest experience.Best regards,Mercure Hotel Wiesbaden City

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