Divani Apollon Palace & Thalasso

Recent Reviews: 1420

• User:616leone

  Trip type: Business

  SOME OF THE STAFF NEEDS TRAINING AND BETTER ATTITUDE

  17 Apr 2026

  Our flight was canceled, and the airline accommodated us in this hotel. I work in the hotel industry and am part of hotel management, so my comments are purely professional and reflect the many aspects of the hotel that I genuinely appreciated.The bar staff were wonderful, and the bellmen at the reception were equally excellent. The older gentleman working at the reception on April 18th provided extremely helpful and clear advice for last-minute sightseeing, which I greatly appreciated. The hotel room and its amenities were phenomenal.Personally, I really enjoyed the hotel and its amenities, so it was disappointing to experience such unpleasant behavior from some staff. Small gestures matter a great deal in hospitality, and even minor lapses can leave a lasting impression.However, there were a few negatives. The ladies at the reception on April 18th seemed to treat us as if we did not belong there due to the circumstances of our arrival. During the check-in of our group, one staff member even interrupted the process to tell another gentleman that he had priority, which felt abrupt and unnecessarily dismissive. The information provided was very curt and impolite.On the morning of check-out, April 19th, I asked a lady at the reception where the coffee for our group was, as we had been instructed. She replied, “It’s there, you are late, the bus is leaving, everyone is already going.” There were still five minutes before departure, and her manner of speaking was unnecessary and rude.Regardless of whether guests are at your hotel by choice or due to unforeseen circumstances, your attitude toward them should always be consistent, because every guest is a potential future guest. George Lyras, Γενικός Διευθυντής at Divani Apollon Palace & Thalasso, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are truly pleased to hear that you appreciated our facilities, your room, and the service provided by our bar team, bellmen, and the gentleman at reception. Your kind words about these team members are sincerely valued and will be shared with them.At the same time, we are very sorry to learn about the aspects of your experience that did not meet expectations. Please accept our apologies for the manner in which you were addressed by some members of our reception team. What you described does not reflect the level of professionalism, courtesy, and consistency we strive to provide to every guest, regardless of the circumstances of their stay.Your feedback is especially important, and we fully agree that even small gestures and interactions can leave a lasting impression. We are currently addressing this internally with our team to ensure better communication, attentiveness, and service standards moving forward.We truly appreciate your constructive comments and hope that we will have the opportunity to welcome you again in the future and provide you with the seamless and warm experience you rightfully expect.Kind regards,The Guest Relations Team.

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• User:513jo_or

  Trip type: Business

  Great gym, but "Palace" is an overstatement

  15 Apr 2026

  Divani Apollon Palace & Thalasso is a mixed bag. While the name suggests royalty, calling it a "palace" feels like an overstatement. The rooms are quite dated and weren't what I expected from a high-end hotel; they definitely need a modern refresh. Additionally, the location is very far from Athens, so be prepared for a commute if you plan on sightseeing in the city.On the positive side, the breakfast was fairly good with a nice variety. The true standout, however, is the gym. It is absolutely amazing for a hotel and easily the highlight of the stay. It’s a decent choice if you prioritize fitness and a quiet retreat, but don't expect a modern palace. George Lyras, Γενικός Διευθυντής at Divani Apollon Palace & Thalasso, responded to this review Dear Guest.Thank you for taking the time to share your detailed feedback following your stay at Divani Apollon Palace & Thalasso.We truly appreciate your kind words about our gym facilities and breakfast selection — it's wonderful to hear that these aspects stood out during your visit.At the same time, we’re sorry to learn that certain elements of your stay did not meet your expectations. Your comments regarding the room condition and style are taken very seriously, and we are continuously working on upgrades and enhancements to ensure a more modern and comfortable experience for our guests.Regarding our location, while we are situated in a peaceful seaside area ideal for relaxation, we understand that this may require additional travel time for guests wishing to explore central Athens. We are always happy to assist with transportation options to make this as convenient as possible.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you again in the future and provide an experience that exceeds your expectations.Kind regards,The Guest Relations Team.

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• User:elvyrutiam

  Trip type: Couples

  Elegant hotel with sea view, very comfortable beds and pillows.

  05 Mar 2026

  Beautiful , clean and comfortable rooms, special bed and pillows. Dimitris Kyrchanidis, Γενικός Διευθυντής at Divani Apollon Palace & Thalasso, responded to this review Dear Elvyrutiam,Thank you very much for your kind review. We are delighted to hear that you enjoyed the sea view, the cleanliness of our rooms, and especially the comfort of our beds and pillows. Your positive feedback means a lot to our team. We hope to welcome you back again soon for another relaxing stay.Warm regards .The Guest Relations Team.

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• User:Julie C

  Trip type: Family

  Emergency hosting, nice surprise

  13 Feb 2026

  It was a surprise, that we had to go here, but a nice one. Wonderful buffet Dimitris Kyrchanidis, Γενικός Διευθυντής at Divani Apollon Palace & Thalasso, responded to this review Dear Julie,Thank you for your lovely review! We’re delighted that what started as an unexpected stay turned into such a pleasant surprise for you. It’s wonderful to hear you enjoyed the buffet and found so many aspects of your visit—from the rooms to the service and sleep quality—to your satisfaction.We truly appreciate you choosing to stay with us, even under unexpected circumstances, and we hope we’ll have the pleasure of welcoming you back again for another great experience.Warm regards,The Guest Relations Team.

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• User:Tsvia E

  Trip type: Solo travel

  Graet Hotel but not when under constructions

  09 Feb 2026

  In general the hotel is located in a great spot with excelent rooms and facilities. The service is very good. Unfortunately the hotel underwent some constructions during my stay (without pre-notice) which made hotel enterance and indor pool unpleasent. Dimitris Kyrchanidis, Γενικός Διευθυντής at Divani Apollon Palace & Thalasso, responded to this review Dear guest.Thank you for taking the time to share your feedback.We’re delighted to hear that you enjoyed our location, rooms, facilities, and service. However, we sincerely apologize for the inconvenience caused by the construction work during your stay, especially as it affected the entrance and indoor pool, and that this was not communicated in advance.Your comments are very important to us, and we are already working to improve our communication with guests regarding any ongoing works. We truly hope to have the opportunity to welcome you back in the future under much better circumstances and provide the seamless experience you deserve.Warm regards.The Guest Relations Team.

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