Angelica

Recent Reviews: 2124

• User:marksQ722GC

  Trip type: Family

  Holifay

  04 May 2026

  Perfect holiday in Naples centre. Hotel was perfect. David 1 was brilliant. Will definetly stay here again. Love the chaos🇮🇹🇮🇹🇮🇹🇮🇹🇮🇹🇮🇹🇮🇹🇮🇹 Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa, responded to this review Dear Guest,thank you very much for your wonderful review!We’re delighted that you had such a perfect holiday in Naples and that you enjoyed your stay with us. It’s great to hear that you appreciated our location and the unique atmosphere of the city.A special thank you for your kind words about Davide — we will be happy to share your compliments with him!We look forward to welcoming you back to the Grand Hotel Europa for another fantastic stay.Warm regards,Grand Hotel Europa

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• User:AlisonScase

  Trip type: Family

  Amazing

  04 May 2026

  David 1 exceptional service. He was so knowledgeable and friendly, what a guy 👦 Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa, responded to this review Dear Guest,thank you a lot for your evaluation and for your appreciation about Davide.Best regards, Grand Hotel Europa

• User:raymond c

  Trip type: Couples

  Not the best.

  28 Apr 2026

  We checked in for one night before our trip to Rome the next morning and because of its proximity to Napoli Centrale. The reception people were nice enough and competent. When we checked into I room, I checked for bedbugs. In the ticking of the mattress, I found a bug and requested a room change. The hotel said it was not a bedbug. For safety, I wanted a different room. They gave us a lesser room for our trouble and at a rate of $162 without breakfast. The bathroom was very old and in dire need of a renovation. No bugs through. Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa, responded to this review Dear Guest,thank you for your feedback.We are pleased that you found our reception staff kind and professional.Regarding the situation reported, we would like to clarify that the insect found in the room was not a bed bug, but a simple small fly. This was shown and explained at the time.We would also like to point out that your original reservation was for a twin room. Upon arrival, you requested a double room; despite the hotel being fully booked, we made an effort to accommodate your request by assigning you a suite on two levels.Following your concern, although we clarified the nature of the insect, you preferred to change room, and we therefore reassigned you to the room type originally booked, which is naturally smaller.We regret that this affected your perception of the stay, but we believe we did our best to accommodate your requests under the circumstances.We hope to have the opportunity to welcome you again to the Grand Hotel Europa.Kind regards,The Team at Grand Hotel Europa

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• User:Sylvia L

  Trip type: Family

  Okay-ish.

  19 Apr 2026

  It was okay enough not to complain or ask for a new room, but that’s about it.Positive: the waiter at the restaurant went above and beyond to find suitable food for me. I am coeliac so it can be tricky, but he was incredibly helpful and friendly. He was really kind to my 9 year old as well. Same for the staff in the breakfast room, they were incredibly helpful too. The first morning my daughter fell down the stairs and hurt herself. I asked the staff for an icepack, and the woman couldn’t have been more dismissive. She didn’t seem to care and just told us to do to the breakfast room and ask for an icepack there. Luckily, as said above, staff there did care and were lovely.Our room. Mould in the corner of the bath, cracked toilet seat and the sink didn’t drain. Just not okay! I didn’t ask for another room because we traveled the whole day and my daughter was tired (and so was I!). I shouldn’t have to ask for another room in the first place, selling rooms like this just isn’t acceptable. I have photo's, so I am not making it up.Despite all this, we had a nice time in Naples and an amazing visit to Pompeii. Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa, responded to this review Dear Guest,Thank you for taking the time to share your experience in such detail.We are very pleased to hear that our restaurant and breakfast staff were able to assist you with care and attention, especially regarding your dietary needs, and that they were kind to your daughter. Your kind words will be shared with them.At the same time, we are truly sorry for the aspects of your stay that did not meet expectations. We regret the way your request for assistance was handled on that occasion and apologize if you felt dismissed — it is not our attitude for sure!We are also very concerned by your comments regarding the condition of the room, including the bathroom maintenance issues. This is not acceptable, and your feedback will be immediately forwarded to our housekeeping and maintenance teams for thorough checks and corrective action.We understand that after a long day of travel, asking to change rooms can be inconvenient, and we sincerely regret that the situation impacted your comfort.Your feedback is extremely valuable to us and helps us improve both our service and facilities.We are glad that, despite these issues, you were able to enjoy your time in Naples and your visit to Pompeii. We hope to have the opportunity to welcome you again to the Grand Hotel Europa and provide you with a much better experience.Kind regards,Grand Hotel Europa

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• User:Amy G

  Trip type: Family

  Last visit to Naples

  15 Apr 2026

  Hotel is very near the central train station. This is good (ease of getting there) and bad (the area around the station is. . .rough). Naples is not what I was expecting. We went there for a few days as a central location to visit Pompeii (we did--easy day trip and well worth it!) and Sorrento (trains were down the day we intended to go, so didn't get to make that trip). My friend who lives in Milan was surprised I picked Naples and described it as "gritty" which was accurate. The hotel was ok. Pros: As I stated, location is close to train.Staff was very friendly and able to keep our luggage before our room was ready, as well as after we checked out until we caught our train to Rome. Breakfast was quite good; more than a typical European breakfast & had eggs, meats, lots of pastry options, coffee/tea, cereals and yogurts.Hotel lobby was clean. Option for 4 people in one room, which is hard to find in Europe. Our family room had 1 double bed & 2 singles & everyone fit fine. Cons: Beds were HARD as rocks. As in, difficult to sleep on. And I can sleep pretty much anywhere. Surrounding area is pretty rough. Lots of trash in the sidewalks, dirty streets. People selling things on the street corner. This is most of (what we saw in) Naples. No one bothered us but it was sometimes hard to weave through the people trying to sell you shoes and fake purses. Our room, especially bathroom was pretty dated. But still fairly clean. If I had to go back to Naples, this was as good a place as any I guess. Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback.We’re pleased to hear that you appreciated our convenient location near the central train station, the friendliness of our staff, and the quality of our breakfast. We’re also glad that our luggage service and family room met your needs.We understand your comments regarding the surrounding area. Our location is chosen by many guests for its excellent transport connections, especially for visiting destinations such as Pompeii and other nearby attractions, although we recognize that the area may not match everyone’s expectations.We regret that the comfort of the beds did not meet your preference and take note of your feedback. We also appreciate your comments regarding the room and bathroom, which will be considered as part of our ongoing improvements.Thank you again for your balanced review. We hope to have the opportunity to welcome you back to the Grand Hotel Europa in the future.Warm regards,Grand Hotel Europa

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