Passas Mare Apartments & Studios

Recent Reviews: 461

• User:robertcrandall8

  Trip type:

  Excellent extended stay

  23 Apr 2024

  Moving overseas and needed a place to stay until we finished our documents. Good location excellent staff as we had a number of special needs which were handled well and with good spirits

• User:William B

  Trip type:

  Tired, dirty and old hotel, needs major clean up and improvements

  10 Mar 2024

  We only stayed one night as we went to the Houston Rodeo. This hotel is not up to Hyatt standards. The pictures look amazing but the hotel is not. Our room was large and the size was fine but it needs updating and a thorough cleaning. Rust and mold on the shower head. Rust and dirt on air returns to furnace. The sofa sleep arms were dirty. The fan in the bathroom ran all the time. The finish on the mirror is coming off. The AC panel in the shower is rusting and is not flush to the ceiling. There was mold in the shower. The hotel is on the surface drive of I-10 so it is noisy. The outside of the rear unit (there are two detached sections to this hotel) needs power washing and paint. This was a last minute trip and I did not check prior reviews or I would not have stayed here. The staff was friendly but there is nothing they can do about all this. The beds were hard and the sofa sleeper is not comfortable. I am a Hyatt member and like the Hyatt House in general. This is a management issue and needs to be addressed or the brand name will suffer

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• User:Evayha

  Trip type:

  Not what was expected

  04 Mar 2024

  Room reserved was not available. Was not notified and instead told "it will be ready in 30 min". After waiting patiently for some time, followed up about room and then told its not available. Hotel was subpar. Very disappointed!

• User:marlisha88

  Trip type:

  Would not recommend nor would I consider coming back

  25 Feb 2024

  Worst experience ever, no sleep at night due to the freeway being right next to room. Breakfast was subpar, only good thing were the omelettes. General Manager Sheena treated guests as children…kicked part of my family out because of another guests child that she assumed was ours because her staff took pictures and sent to her. Washers hardly worked, same washer still had old water and no maintenance done for weeks. We had to air dry all of our clothes one day because the dryers would not work at all.

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• User:bojackson63044

  Trip type:

  Did not provide room paid for

  18 Feb 2024

  Booked 2 bedroom king suite for family of 4 adults and an infant, was put in a regular room with 2 double beds. Had to check out and move to the Residence Inn the next day. On checkout, I requested for the manager to refund me and still have not been contacted a week after checkout.