Allsun Hotel Dolphin Bay

Recent Reviews: 676

• User:Passport55738446507

  Trip type: Friends getaway

  NOT A 4 STAR HOTEL

  10 Oct 2025

  PositivesCleanliness, fresh towels every day, bedding changed regularly Staff very helpful and couldn't do enough for youGood locationBeach pleasant , plenty sunbeds during the dayNegativesFood left a lot to be desired, not a great variety and not very warm.Room needed upgraded including bathroom, Could do with more plugpoints Base on bed marked and old looking, single bed had no headboard.Balcony tiles old and wornStairs up to room damaged .No help on departure for carrying cases down uneven steps, No hairdryer in shower room on departureFor a 4 star hotel it could have been better. Yiannis Vasilakis, Γενικός Διευθυντής at Dessole Dolphin Bay Resort, responded to this review Dear guestWe are very sorry that we could not exceed your expectations for your holiday. Nevertheless, we would like to thank you for your evaluation and the time you have invested in it. Every review is taken very seriously by us and we always do our best so that each guest can spend the best time of the year with us.

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• User:Anna H

  Trip type: Friends getaway

  A great experience

  23 Aug 2025

  A beautiful short experience. Everyone from the staff was so nice from the reception desk ladies to the restaurant staff to the cleaning ladies. Open hearted people that made the overall stay even better. The room was clean and the food from the restaurants was great! Also the visit to the spa was an unforgettable experience. Maria and Pepi were so friendly and helpful and Eirini the therapist was just amazing and skilled! The Spa as a whole was clean and welcoming. I would recommend it to anyone! Yiannis Vasilakis, Γενικός Διευθυντής at Dessole Dolphin Bay Resort, responded to this review Dear guest,It was a pleasure to read your review for which we thank you and from which we are motivated to evaluate ourselves and react immediately to correct if necessary, our services for your benefit, valuable guest.We are grateful to know as quickly as possible the any existing issue and be able to give you a solution on the spot, so your holiday will be pleasant, as it deserves to be.Thank you for your confidence to choose our hotel for your holidays and we will be glad to welcome you again in our premises in the future.The Dessole Dolphin Bay Team

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• User:Martin F

  Trip type: Couples

  Our Most Beautiful Vacation in Many Years

  14 Jul 2025

  I didn’t expect much from this vacation since I hadn’t been to the sea for a long time. It was supposed to be a proper rest after a tough year. Luckily for me, we hit the jackpot and experienced a holiday I will remember for many years to come. I have to mention the staff — everyone was kind, from the housekeeping and reception to the kitchen and baristas. The location was great, everything close by. The sea, the waves. Beautiful.Above all, I must thank the animators for their amazing work. They managed to get even people involved who usually wouldn’t participate. It’s clear they do their job well.Special thanks go to Matt and Wiki. It’s obvious they do their work with love and truly enjoy and are fulfilled by it. Thanks mainly to them, we were able to join the activities and enjoy a dream vacation. We also want to thank the rest of the team — Alex, the Belgian charmer with the best ponytail, and of course, we can’t forget Mr. JC. Plus two other lovely smiling ladies and the DJ. I would love to come back here again someday.Unfortunately, we don’t have any photos with the animators :( We didn’t spend much time on our phones during the holiday, which is probably a good thing! So at least we’re sharing some photos of this beautiful place — from stunning beach sunsets to the gorgeous pool with mountain views.May your hotel continue to thrive. Wishing you many satisfied guests and good health.Greetings,Martin and Naty Yiannis Vasilakis, Γενικός Διευθυντής at Dessole Dolphin Bay Resort, responded to this review Dear guest,It was a pleasure to read your review for which we thank you and from which we are motivated to evaluate ourselves and react immediately to correct if necessary, our services for your benefit, valuable guest.We are grateful to know as quickly as possible the any existing issue and be able to give you a solution on the spot, so your holiday will be pleasant, as it deserves to be.Thank you for your confidence to choose our hotel for your holidays and we will be glad to welcome you again in our premises in the future.The Dessole Dolphin Bay Team

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• User:Katarina V

  Trip type: Family

  Perfect place to stay

  10 Jul 2025

  Very nice location close to Heraklion. There is hop on, hop off bus for sight seeing just in front of hotel. Hotel has pool, small pool with slides, it is close to beach. Food was very good through the day, there were also snacks on top of 3 main dishes. There was great animation program even for adults including stretching, aquafitness, sports such as volleyball, water polo. You have plenty of activities during the day. All hotel employees were very helpfull, most of them spoke perfect english. Yiannis Vasilakis, Γενικός Διευθυντής at Dessole Dolphin Bay Resort, responded to this review Dear guest,It was a great pleasure to read your review for which we thank you and from which we are motivated to continue offering our best services to all our valuable guests.We thank you for your confidence to choose our hotel for your holidays and we will be glad to welcome you again in our premises in the future.The Dessole Dolphin Bay Team

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• User:Anna B

  Trip type: Family

  Do you have children? This is your no.1 choice

  07 Jul 2025

  Huge resort with hotel rooms, bungalows and multiple canteens is in my opinion ideal for families with babies and small children. Yes, the rooms are a bit dated, beds are not very comfy, but hey, you won't be inside for most of the time. The beach is clean and equiped with free beach chairs for guests, beach bar is just a few steps away. Pool is also clean and big enough for multiple groups or families, so you do not have to worry about crowds. There is also a mini playground and a field for ballgames, tennis court, table tennis... The animation programme is amazing - cool and friendly people with suitable activities for all ages. Our child enjoyed miniclub and minidisco, I dare to say, that I did also. The staff everywhere is AMAZING. Reception desk, kitchen, cleaning ladies... They were very kind, friendly and did absolutely everything to make our holiday stressfree and fun. Food was good - we had excellent meals, also some average meals that did not match our tastebuds, but that happens everywhere. Coconut cake is to die for, on the other hand breakfasts were a bit boring. We did a few trips - and the stuff made sure we were well fed, they made early breakfasts and also lunchboxes for us. The care and thought put in the service is absolutely priceless. We also enjoyed the spa - I had a massage by lovely masseus Pepi. Professional, relaxing and overall great experience. To make credit to other reviewers, the all inclusive options are a bit limited, but for our experience it was more of an advantage as we do not drink and (as a family with small kid) we do not really find joyfull the company of drunken partypeople. Overall great price to value experience, will gladly come back any other time. DESSOLE STUFF THANK YOU FROM THE BOTTOM OF OUR HEARTHS FOR AMAZING HOLIDAY TIME! Yiannis Vasilakis, Γενικός Διευθυντής at Dessole Dolphin Bay Resort, responded to this review Dear guest,It was a great pleasure to read your review for which we thank you and from which we are motivated to continue offering our best services to all our valuable guests.We thank you for your confidence to choose our hotel for your holidays and we will be glad to welcome you again in our premises in the future.The Dessole Dolphin Bay Team

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