Amphitrite Hotel

Recent Reviews: 1839

• User:Escape01857415839

  Trip type: Family

  Unpleasant staying at Jen Tanglin

  30 Apr 2026

  We booked 2 rooms for 5 nights prepaid in Jen tanglin and another 5 nights with free cancellation options in Jen getaway orchard. Due our flight delay we checked in a day later. we prepaid for 5 nights and stayed at hotel for 4 nights(we informed the hotel in advance of our flight delay).We booked for 2 quiet rooms (since our 13 hours long flight)preferably with connecting doors, swimming pool views and high floor. When we checked in we got rooms without connecting doors but was next to each other located lower floor, half looking at the road and half looking at the roof of the backside of Tanglin mall. We discussed with the check in desk and He told me due to the high amount of bookings it was even difficult to find two rooms next to each other. However after the discussion we could move to a slightly higher floor with side swimming pool views for our last 3 nights. We didn't sleep well due the ongoing clicking sounds and people talking noise. we realised that our rooms were opposite of the hotel service area. The rooms are small and the bathroom even very small that fits only one person at the time. We prepaid the rooms otherwise we would have checked out immediately. We cancelled our second booking for Jen orchard getaway after our experience with Jen tanglin.We are very much disappointed with our experience with Jen Tanglin as a shangri-la member. JEN Singapore Tanglin Team, Marketing at JEN Singapore Tanglin by Shangri-La, responded to this review Dear Escape01857415839,Thank you for choosing to stay at Jen Singapore Tanglin and taking the time to share your review. We are sorry to learn that your recent experience fell short of the expectations and fond memories you had from your previous stays with us.We remain committed to continuously improving to ensure every guest receives a warm and seamless arrival experience and we hope to have another opportunity to welcome you back and provide a stay that meets your full expectations.Best Regards,JEN Singapore TanglinCommunications Team

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• User:AndrewRossD

  Trip type: Business

  Good place

  15 Apr 2026

  Jen Tanglin1. Situation awarenessGuests who move from hotel to hotel often get disorientated after getting out the the lift. I like the (insert image) on each floor. Replicate on the lift area to make it easy.2. Room serviceExcellent. Love the robot3. ClubBrilliant. Please thank Alex and Yun.Reference point 3 - more spirits in the lounge - I noted last night that they had gin, vodka and whiskey, but I would appreciate a rum option and I'm pretty sure they haven't been there the whole time4. ReceptionPromote Daniella when she gets back from Bangkok5. BreakfastYeah it's free but.....It is excellent. Staff are clever. Chefs do the best scrambled eggs weekdays. Sunday, not so much. There is a sous chef (10 April) who has the knack.6. Overall.Very good indeed. JEN Singapore Tanglin Team, Marketing at JEN Singapore Tanglin by Shangri-La, responded to this review Thank you for your thoughtful and detailed review, we’re delighted you had a very good stay with us.Glad you enjoyed the room service (and our robot!), as well as the Club Lounge, Alex and Yun will be very pleased to hear your kind words. Daniella will be thrilled by your mention, and we’ll be sure to share your compliments with her. We hope to welcome you back again soon!Best Regards,JEN Singapore TanglinCommunications Team

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• User:Trek36823721413

  Trip type: Friends getaway

  Glasses stolen in the room

  14 Apr 2026

  This is based on the experience when my sun glasses were stolen in the room and the management not wanting to take responsibility. Below my reason for this reviewOn Wednesday the 18th of March we went to the pool area, while we were there , there was an alarm for the lightning we were told to leave the pool area. When I was at the pool i had my sunglasses with me but the case for the glasses were left in the room in my suitcase. We went back to the room and found the cleaner still cleaning, we dropped everything we had in the pool in the room then left and to wait next to the reception until the cleaner finished with the cleaning.My friend asked one of the gentlemen there by the reception to go check if the room was done, he came back and said it was done with cleaning. We then went back to the room until the following day. On Thursday , I looked for my sunglasses in the room but I could not find them, I then thought I left them at the pool area on Wednesday as we had to leave the pool. We went again to the pool on Thursday . I reported to the guards of my missing glasses, they said they will look for them. They came back and told me that they did not find them, I also reported at the reception on the very same Thursday.On Friday I asked for the manager and reported the incident to him and they also looked , came to the room taking the picture of the bag I had with me on Wednesday, took the picture of the glasses from the picture I took while i was at the pool , etc. They also came back and said they did not find them. I then thought someone might got hold of them and took them. Friday night as I was packing my suitcase i took everything out of the suitcases to sort out my clothes, to my surprise the case for the glasses was not in the suitcase, All along I was thinking that the glasses might have been left or i drop them on my way from the pool area may be someone got them, so with the case not being in the suitcase then everything changed, it means the glasses and the case were stolen from the room.We left early on Saturday could not speak to the manager. I wrote this email to the manager they are not taking accountability for my stolen glasses in their hotel. We enjoyed everything there, people were nice but the glasses issue was very disturbing and unacceptable JEN Singapore Tanglin Team, Marketing at JEN Singapore Tanglin by Shangri-La, responded to this review Thank you for taking the time to share your feedback with us. While we are pleased to know you enjoyed many aspects of your stay and found our team friendly and welcoming, we are truly sorry to learn about the distress caused by your missing sunglasses.Please be assured that our team treated this matter with utmost seriousness and conducted a thorough investigation, including detailed checks with our Housekeeping and Security teams. Unfortunately, despite our extensive efforts, we were unable to locate the item.We understand how upsetting it must have been to experience this during your holiday, and we regret the disappointment and frustration caused. Your feedback has been shared with the relevant teams as we continuously strive to uphold the trust and comfort of all our guests.Thank you once again for bringing this matter to our attention, and we sincerely hope to have the opportunity to welcome you again for a more seamless experience in the future.Best Regards,JEN Singapore Tanglin by Shangri-La Communications Team

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• User:Mr-foodfanatic

  Trip type: Business

  Lack of service culture

  31 Mar 2026

  Visited Jen Kitchen recently and unfortunately had a poor experience. There were no staff around for at least 15–20 minutes, despite a bell placed at the counter, which didn’t seem to make any difference when used.I don’t mind paying $7.20 for a cappuccino plus a 10% service charge, but service should actually be present. This felt completely missing.It’s disappointing, especially when even local coffee chains like Ya Kun offer much warmer and more attentive service at a fraction of the price.Hope the team can refocus on the basics service really matters.—Maybe management to be around would help …nowadays no GM takes the lead JEN Singapore Tanglin Team, Marketing at JEN Singapore Tanglin by Shangri-La, responded to this review Dear Mr-foodfanatic,Thank you for taking the time to share your feedback following your visit to JEN’s Kitchen On-the-Go. We are sorry to learn that your experience did not meet expectations on this occasion.Your comments have been noted and shared with the team for review, as we continually strive to ensure a consistent and pleasant experience for our guests.We appreciate you bringing this to our attention and hope to have the opportunity to welcome you again.Warm regards,Best Regards,JEN Singapore TanglinCommunications Team

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• User:R S

  Trip type: Business

  Get the local Laksa for breakfast

  22 Mar 2026

  The location in the heart of Orchard Road is unbeatable. They are conveniently located near the botanic gardens as well as the malls. The room with the pool view was heavenly, and the breakfast buffet sumptuous. The server recommended that I get freshly cooked Singaporean Laksa for breakfast from the hot station, and I was hooked. I had it every morning that I was there.