Anastasia Hotel

Recent Reviews: 1888

• User:Nicholas L

  Trip type: Family

  Avoid.

  18 Dec 2025

  We stayed here as a Jet 2 Holidays package As a half board deal. The food was exceptionally basic and most of the time reheated left overs. We ate out 90% of the time. The staff were always busy, arguing amongst themselves and aggressive to customers - ourselves included in front of my young children. The Jet 2 rep onsite works tirelessly to solve issues with other guests. There is a bpattern of complaints. I am still waiting for an adequate response from Jet 2 holidays how they safeguard families on package holidays in such circumstances.When looking at the reviews , the 4.6 star rating is derived over many years good service when the hotel was under different ownership. It is my knowledge that the family run hotel currently operating the hotel are new in. Serious advice. I would avoid this hotel.

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• User:Jan C

  Trip type: Friends getaway

  Never again!!!

  19 Oct 2025

  Very basic hotel definitely wouldn't give it 3 stars on arriving, more a 1 + star rating, staff not helpful or friendly on arrival. Not dropped at reception by transfer and had no clue where the entrance was, as there were no signs.Not disabled friendly, no help with luggage and no kettle in room, asked for a kettle, but was told to wait until house keeper was in next day, but asked again later and was given one by same lady on reception which was only in the room behind, which took all of 2 minutes if that, to get for us.Asked if we could exchange for a ground floor room, but was told no because they don't know who may be coming in. But, we asked the Jet2 rep after 2 nights and was moved immediately. On entering the room, the fridge had a towel inside to soak up water. The same fridge stopped working after 2 days and was replaced with a new one. The room wasn't cleaned on Sunday and was told they don't clean on Sundays, which was a new one on me. Also, no towels were given, although dirty ones were taken out. We complained and was told they only had bath towels but no hand towels. The next day still no hand towels and also only one bed got changed and the other was left un made, the floor wasn't swept and the bathroom wasn't cleaned. On complaining again, the reception said the cleaner is very good, so then we showed her the photos of the dirty taps in the bathroom and mess on the floor, of which she said nothing.We mentioned one bed not being changed, and she said it will be done tomorrow at which I said, give me the sheets and I will do it myself, at which she said we only have one. Also, mattresses, when stripped, were stained.. As for the food, it is very repetitive and basic, and there is no taste, also mostly cold, drinks machines weren't clean, cups and spoons often ran out, so left people waiting.No drinks were offered with evening meals as you had to pay for one, which on ordering we were given watered down pineapple juice at 3 euros, after then we bought ours from the supermarket at only 2 euros a carton and refilled our bottles from our fridge and took them with us to our evening meal.Location and amenities weren't good if you were older or disabled, as you had to cross a main road via an underground tunnel that had steep steps, again not for elderly or disabled. Then a walk to the right and 1st left, which is quite a walk for some people.On the only plus side, the odd staff member was friendly but not many smiley faces, 🤨butagain, the cats🐈🐈‍⬛ were friendly, which may add another star🤣 I must say I will not return or recommend this hotel, I'd rather go camping and I hate camping😬 Anastasia Hotel Crete, Γενικός Διευθυντής at Anastasia Hotel, responded to this review Dear Valued Guest, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay.We are very sorry to hear that you did not have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Regarding what you mentioned about the drinks in the restaurant, we would like to inform you tha on all sites it is very clear that drinks at the bar are extra for all guest .The restaurant and reception staff informed you several times and despite all this you continued to bring your own drinks, something which is not acceptable and not allowed in the hotel premises, as in the event of an inspection by the tax authorities there will be a fine if there is no receipt for the product.Regarding the distance the hotel is located from the city, this is not our responsibility as you should better study the description of the hotel and the location it is located.Regarding the cleanliness of the rooms and the change of linen, there is a policy which states that towel changes every two days and sheets every 3 days.They informed you that if you want daily change there is an extra cost and it is possible to do this.You mentioned that you had complaints about our food but you never mentioned anything to the manager or the hotel reception.If you had any special preferences why didn't you mention it to us.The hotel feeds 260 people daily and so far we have no special complaints and it is logical as the dietary palettes of each customer are different and we understand that not all customer habits are satisfied.We focus on the Mediterranean menu and on products from local producers, and not only.We really hope welcoming you back again , anδ this time restore your faith in our hotel and offer you a memorable stay Kind regards George ChristodoulakisRegional manager east creteHOTELBRAIN S.A. M ‪6976970092 E gchristodoulakis@hotelbrain.com W www.hotelbrain.com W www.hotel-keys.comhttps://group.hotelbrain.com/hotelbrain-sustainability/

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• User:joannec0423

  Trip type: Couples

  Would not go back

  12 Oct 2025

  The hotel is very dated, including the rooms. Our bed was very uncomfortable and it was like sleeping on a brick. The pillows were not great and I ended up with a sore neck each night. We ended up skipping breakfast after 2 days - tinned hotdogs and cheap plastic bacon were among the few options. Dinner was hit and miss. The location was good, not far from the town and beach, and the pool was very nice. They could do with some new sunbeds and parasols though. We were disappointed that the weekend live band was cancelled. We really struggled to find anywhere with good evening entertainment in Stalis unfortunately. Staff at the hotel were friendly but overall we would not go back. Anastasia Hotel Crete, Γενικός Διευθυντής at Anastasia Hotel, responded to this review Dear Valued Guest, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay.We are very sorry to hear that you did not have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We would like to inform you that our breakfast has 48 types of codes and all our cold cuts are not canned but from local producers.There are also the relevant certificates and purchase invoices at your disposal if you want us to show them to you from close to prove that we do not use canned food in such items.The Evening Show was canceled due to weather and there was a relevant update.We cannot manage the weather as a hotel.Also in all the sites it is very clear that we are a budget hotel with many facilities ,daily entertainment and not a luxury 4* or 5* hotel .To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further if you want .Kind Reagrds ,George ChristodoulakisRegional manager east creteHOTELBRAIN S.A. M ‪6976970092 E gchristodoulakis@hotelbrain.com W www.hotelbrain.com W www.hotel-keys.comhttps://group.hotelbrain.com/hotelbrain-sustainability/

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• User:dawncbeaman

  Trip type: Solo travel

  Very sad not happy place

  08 Oct 2025

  My happy place I used to come to is not the same any more all I can say is Michael you need to come back then I will sorry but shocked to see this place so run down and made to feel uncomfortable at times

• User:Julieannlawson69

  Trip type: Family

  Great holiday

  06 Oct 2025

  My family and I arrived early hours on 22nd September 25. We were given sandwiches and fruit on our arrival which we thought was lovely of them. We stayed for 9 nights. Our rooms were the first on the right opp reception. Yes basic but very clean. There was a kettle in our room with two cups. We found the staff were lovely, our cleaner, reception, bar staff and Katrina the kids club organiser were very friendly. My grandchildren aged 3 and 6 loved it at the kids club. We all found the food lovely, not red hot but a good selection of dishes. To be honest we all agreed that the hotel does need updating, the beds were firm but comfortable, we all enjoyed the food and my grandchildren loved the pools and especially the kids club. For four adults, 2 children and an infant we only payed £1800 for 9 nights half board. To us it was a bargain and that we would go back again. Thank you everyone we had a great time 😃😎

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