Banana Moon Hotel

Recent Reviews: 1687

• User: ursula r

  Trip type: Solo travel

  Rip-off parking fines!

  Parked here- paid the parking fee £5 for 4 hours- the ticket machine does not take cards, so took all my change!) and a week later recieved a fine from Parkineye. Looks like nobody bothers to check if parking tickets are displayed at all! Several others (including guests at (Best Western)have reported the same experience online- park here at your peril- an hour or so can cost you £60!Parked here- paid the parking fee £5 for 4 hours- the ticket machine does not take cards, so took all my change!) and a week later recieved a fine from Parkineye. Looks like nobody bothers to check if parking tickets are displayed at all! Several others (inclu… Read more

• User: Tracy m

  Trip type: Couples

  Do not stay here!!!!!!

  Arrived on a coach trip, hotel was clean and smelt of fresh paint, went to dining room for our meal where it was terrible!!!! The food that was served was cold, soup as a starter cold! No bread rolls....meal was chilli rice chips, or veggie curry, chicken gougons dry bland and cold....dessert apple pie & custard cold....... told the member of staff about our complaint and he said I don't cook… Read moreArrived on a coach trip, hotel was clean and smelt of fresh paint, went to dining room for our meal where it was terrible!!!! The food that was served was cold, soup as a starter cold! No bread rolls....meal was chilli rice chips, or veggie curry, chicken goug… Read more

• User: Quaysider

  Mid refurbishment

  I stay at this hotel quite regularly... in it's heyday it would have been quite grand for the area and although clearly tired in a few places, it is being done up as I type this . The staff are all very helpful and willing with a genuine warmth and friendly 'can do' approach. On this occasion, my visit was a birthday present from a friend and perhaps as a result of being a regular, the hotel very… Read moreI stay at this hotel quite regularly... in it's heyday it would have been quite grand for the area and although clearly tired in a few places, it is being done up as I type this . The staff are all very helpful and willing with a genuine warmth and friendly 'c… Read more

• User: Moneybox123

  Trip type: Friends getaway

  Chester/ bakewell xmas trip

  Stayed overnight 19th nov on a coach trip .Hotel was unkempt some staff uniforms where dirty . Evening meal was disgraceful ..Our room was ok as looked like it had just been newly decorated.there wasnt enough tables for all the guests to eat there meal Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel, responded to this review Thank you for your review, I am sor… Read moreStayed overnight 19th nov on a coach trip .Hotel was unkempt some staff uniforms where dirty . Evening meal was disgraceful ..Our room was ok as looked like it had just been newly decorated.there wasnt enough tables for all the guests to eat there meal Neil… Read more

• User: ZD92

  Trip type: Friends getaway

  Avoid… Like faulty towers!

  Four of us stayed at this hotel as part of a coach tour and it was not a great experience at all. The hotel is run down, just feels old and dirty - we couldn’t wait to get away! Such a let down for a Best Western and will be feeding this back to the travel company too.We got dinner included as part of the package and it was appalling. There wasn’t enough tables in the dining room, we waited 20 min… Read moreFour of us stayed at this hotel as part of a coach tour and it was not a great experience at all. The hotel is run down, just feels old and dirty - we couldn’t wait to get away! Such a let down for a Best Western and will be feeding this back to the travel com… Read more