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Castello Boutique Resort & Spa

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Castello Boutique Resort & Spa

locationSissi, Crete

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About Castello Boutique Resort & SpaAbout Castello Boutique Resort & Spa

Location

The hotel is situated in one of the most beautiful and sought after locations in Crete, the traditional village of Sissi. In addition, the city of Agios Nikolaos is just 22 km away where visitors can admire traditional architecture and experience the way of life in Crete. The beach is around 350 m away and Heraklion International Airport is located at a distance of approximately 43 km.

Facility

The resort has 9 junior suites and 39 double rooms, which are located on 4 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a hairdresser, a hotel doctor and a hotel shuttle bus. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. A fax machine is available for guests' business needs.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The complex has 48 non-smoking rooms.

Sport

A dip in the refreshing outdoor pool is not to be missed. Even on grey days, guests can always go for a swim in the indoor pool. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols are available on the sun terrace. For guests who wish to keep active, golf and horse riding are available. Water sports enthusiasts can enjoy windsurfing and diving. Sport and leisure facilities at the resort include a gym and table tennis. There is a wellness area with a spa, a hammam, a beauty salon and hydrotherapy treatments and, for an additional fee, a sauna, a steam bath and massage treatments. Leisure facilities include an entertainment programme, a kids' club and live music.

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast, half board and full board. A delicious and varied buffet is prepared for breakfast and dinner every day, and a set menu can be ordered at lunch and dinner. Special meals, including diet meals, are also available. The resort also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Castello Boutique Resort & Spa Amenities at Castello Boutique Resort & Spa

  • Facilities

    • -

      24-hour reception

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      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Foyer

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Kids Club

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Restaurant(s)

    • -

      Restaurant(s) with high-chairs

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

    • -

      Protective masks for guests

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Evening Buffet

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      Full Board

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      Half Board

    • -

      Set menu dinner

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      Set menu lunch

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Diving

    • -

      Golf

    • -

      Gym

    • -

      Horse Riding

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Table Tennis

    • -

      Windsurfing

LocationLocation

Map preview

Around this property:

Tourist Centre

150 m

City Centre

150 m

Sea

350 m

Beach

350 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

416

Very Good

311

Average

169

Poor

87

Terrible

44

Recent Reviews: 1027

  • User:570keithb

    Trip type: Couples

    Nice place but choose your rooms.

    rating01 Nov 2025

    We stayed here for a week in October 25.It's a large place with tiered accomodation winding down to the seafront path.Our room was right next to the pool with a single-glazed french window which - in summer and busy - would have been noisy into the small hours. As it was October, there wasn't anyone at the bar past 11!The people in the rooms either side smoked heavily which made our small balcony/terrace quite foggy. Yuk.A lot of other rooms had double-glazing so I expect it's a gradual process.There are some areas where it's a bit tatty and a few paving stones are dislodged.The pools are well-kept and the dining room clean & tidy.We only did B&B, but other guests had differing boards (why, though when there's loads of nice places within 5 mins walk?)It was ok for our stay. , Owner at Castello Village Resort, responded to this review Dear Valued Guest,Thank you for sharing your feedback. We are glad to hear that you enjoyed the pools and found the dining areas clean and tidy. We appreciate your comments regarding room placement and balcony conditions, as well as the areas needing maintenance, which help us continue to improve the guest experience.Looking forward to have the opportunity to welcome you back and help you choose the room that best suits your preferences.Warm regards,The Castello Village Resort Team

  • User:Gill D

    Trip type: Family

    4th visit.

    rating25 Oct 2025

    Yet another review for castello village. This has been our 4th visit to this hotel. Simply because we love it ! This hotel offers you everything you need for a fabulous holiday. All the staff are fantastic !!! So warm, welcoming .anything they can do to make your holiday special they will do . Plenty of verity in the restaurant catering for everyone , hot or cold ! I absolutely rave about the rosted vegetables plus tomatoes in the morning .would like them more often please 🙏 😊. They seem to be improving the hotel bit by bit with new sunbeds, table's and chairs in the dinning area. If I had one negative thing it would be the public toilets .they really do need a revamp. Apart from that I'm very happy with everything else. Thanks again for yet another wonderful holiday 😀 I'm pretty sure we will be back. Castello Hotels, General Manager at Castello Village Resort, responded to this review Dear gilld623,It was such a pleasure to read your kind words. Thank you sincerely for your continued loyalty and for choosing Castello Village for the fourth time. We are truly delighted that you continue to enjoy your holidays with us and that our warm hospitality, restaurant variety, and ongoing improvements have all contributed to another memorable stay.Your lovely mention of the roasted vegetables and tomatoes made our culinary team smile. We’ll certainly keep your request in mind for the future!We also appreciate your constructive feedback regarding the public restrooms. Please rest assured that we take your comments seriously, and this area is already being considered as part of our ongoing enhancements to the property.On behalf of the entire Castello Village team, thank you once again for your wonderful review and trust in us. We look forward to welcoming you back soon for your next relaxing holiday with us.Cordially,Kalokyris IoannisFront Office Department

  • User:John M

    Trip type: Couples

    Fabulous week away

    rating25 Oct 2025

    Just got back from a 7 night stay in castello village resort and what a lovely place to stay in.The whole experience was a delight from start to finish, we arrived in the early hours and was greeted by Ava who booked us in and swiftly took us to our apartment and was surprised to see that some food was left for us in the fridge with us being a late arrival this I found to be a good idea.The apartment was very nice and clean and towels changed every day and the bed linen changed every second day was grateful for the air conditioning as the week we stayed was rather hot in October.The food in the restaurant was delicious and every day the main man Ervis was there to greet you with his charm an absolute assetThe only down side to the stay was we noticed that the walkways were starting to break up in places and also the main pool area the tiles were starting to break away but I assume this will be rectified in the closed seasonWe will be back again soon in this delightful little corner of crete Castello Hotels, General Manager at Castello Village Resort, responded to this review Dear Mr. John M,Thank you very much for sharing such a thoughtful review of your recent stay at Castello Village Resort. It’s wonderful to know that you enjoyed your week with us and that your experience was pleasant from the moment of arrival.We truly appreciate your kind words about our welcoming team,especially Eva and Ervis,as well as your recognition of the comfort, cleanliness, and thoughtful touches such as the late-night snack provided upon your arrival.We are also grateful for your feedback regarding the walkways and pool area. Your observations are very valuable to us, as they help ensure we continue to provide a high-quality environment for our guests.Thank you once again for your kind recommendation and for choosing our resort for your holiday in Crete. It would be our pleasure to welcome you back for another relaxing and memorable stay in the future.Cordially,Kalokyris IoannisFront Office Department

  • User:720karen

    Trip type: Family

    Fabulous

    rating24 Oct 2025

    Absolutely perfect holiday , location, ambience was great . Rooms nice with fabulous showers, close to the harbour. If you’re looking for somewhere relaxing this is the place to go. Castello Hotels, General Manager at Castello Village Resort, responded to this review Dear 720karen,Thank you very much for your kind review. We’re very pleased to know that you enjoyed your stay at Castello Village Resort,especially the relaxing atmosphere, convenient location near the harbour, and the comfort of your room.Your warm recommendation is greatly appreciated, and we look forward to welcoming you back soon for another peaceful holiday in Sissi.Cordially,Kalokyris IoannisFront Office Department

  • User:Carlaross_1982

    Trip type: Couples

    hot tub out of season when surrounding private pools couldn’t be used was a game changer

    rating17 Oct 2025

    3rd visit to sisi and castello. much later in the season than usual, so we opted for a hot tub in the village, as aposed to a private pool in the boutique. amazing week. not very disabled friendly. we had breakfast included, but as per my reviews, we don’t eat breakfast, therefore unable to report. in the boutique, private pool gives you pool towels. in the village, with a hot tub booking, you’re expected to use your bathing towel or bring your own. an outside towel and mat would have given my review an extra plus.beds incomfortable, but clean. drinks here well priced but vary from castellos. the evening entertainment was a great out of season addition. along with lydia and cornelia, they both oozed languages, pleasantries and enthusiasm. credit to the hotels.

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