Castello City Hotel

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Castello City Hotel

Heraklion City, Crete

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About Castello City Hotel About Castello City Hotel

Location

This hotel is located directly beside the beach in the seaside village of Sissi and is ideally situated inside the old Venetian walls which surround Heraklion and its numerous sights. Guests will reach the centre of Heraklion in approximately 500 m.

Facility

The hotel has a lift and features 68 non-smoking rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include medical assistance, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning, central heating and a fan. In most units, guests can enjoy a view of the sea from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including a steam bath and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: VISA and MasterCard.

Amenities at Castello City Hotel

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Cloakroom
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  Conference Room
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  Currency Exchange
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  Foyer
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Pets
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  Restaurant(s)
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  Room Service
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Contactless room service
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Mandatory mask-wearing
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Evening Buffet
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  Full Board
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  Half Board
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Golf
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  Gym
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  Indoor Pool
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  Massage
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  Number of Pools
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  Steam bath
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  Sun terrace

Location

Around this property:

City Centre

500 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

249

Very Good

310

Average

140

Poor

Terrible

Recent Reviews: 819

User:Escape20489267457
Trip type: Solo travel
A very pleasant stay
29 Nov 2025
A very pleasant stay. Spacious room. Very complete and varied breakfast. Dining room with a privileged view, with a very pleasant terrace. A special mention for Yiannis (restaurant), super friendly, attentive, professional and a good communicator. Friendly and helpful receptionists.
User:Derek T
Trip type: Friends getaway
Breakfast at Castello City
27 Sept 2025
Good selection of fresh fruits and vegetables. Plenty of warm breakfast foods as well. Enjoyed the roasted peppers and spinach pie.
User:Mitch G
Trip type: Couples
Hotel breakfast is a smart way to get adventuring sooner
14 Sept 2025
Convenient breakfast before heading out to adventure. Food is good with a variety of options. Best to go before 8 to enjoy more space.
User:DayTrip33044197784
Trip type: Couples
Delicious Variety & Stunning Views
14 Sept 2025
The breakfast buffet at our hotel in Greece was fantastic! So many choices, from fresh fruit and pastries to hot dishes that kept us coming back for seconds. The best part was enjoying it all with an incredible view from the fifth floor. A perfect way to start the day!
User:Kathy N
Trip type: Couples
Come and See !!
13 Sept 2025
This hotel is Lovely and in the Perfect Location to visit Heraklion and the surrounding area!! All who work here are so kind and happy - helping to make a Wonderful Experience for the traveler!!But the restaurant on top of the hotel is Especially Beautiful and has a Fantastic View all around!! Whether you sit indoors or out, the view is the same, and you will never find a More Amazing Breakfast Buffet!!

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Castello City Hotel

Location

Facility

Rooms

Sport

Meals

Payment

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