Chc Marilena Hotel

Recent Reviews: 770

• User:Irene B

  Trip type: Couples

  What makes a good place to stay are the people who work there to make us wanted

  15 Feb 2026

  Second vacation in Marilena Hotel. Last year, we  really enjoyed our staying there, but in 2025 we loved it. We were cherished as old friends coming back, missed after a whole year, and all greeted with hugs and open smiles. At the reception, our special thanks to Soula for her room gift (looking at the wonderful blue Cretan sea from our balcony,  lifted our spirit  every day); to Tasos ( we loved your welcoming gift on our room and are grateful for all the useful travel and restaurant informations ); to Dimitris ( we really enjoyed learning  about the origin of some Cretan family names). At the restaurant,  we were really happy to find our friends Eirini and Marina, always with a smile even when they looked very tired ; also some young and nice new faces, such as Georgia and Panos. We must say that we missed Manos in the restaurant, he was very special in its own shy way. The new restaurant responsible, Kristi, was very attentive and efficient and definitely saved my sour throat, even after working hours. Also a new face in guest relations, Milena (very attentive and nice) and a new restaurant responsible, Kristi, also attentive and efficient (saved my sour throat.We had Mariana both at the restaurant in the morning and at the pool bar, in the evening, making sure we were never thirsty and had great music there. Also, at the pool bar, our thanks to Atalanti and Eleni, always in a  great mood.Let's not forget our beautiful Marrocan cleaning lady, Jamilla, who always had a design treat (boats, tee-shirts, sunsets, animals, etc) waiting on our beds when we returned to our room.And to Dimitris, at the varanda bar, "oppa" till next year, dear friend.Last, but not least, our Eirini and Voula, from last year, sisters in working capabilities, politeness and sensitive souls. Special music (Marianna told us you had made it for us, Eirini ) and such good hugs....We had never been offered goodbye gifts from anyone ,  around any  of places in the world... Cretan people are really unique.!!! Be sure they still are being enjoyed and motive to talk about you gorgeous sisters.Our apologies to all the working staff whose names we were not able to get, and our tkanks to them all.Once again, Marilena Hotel's soul, its workers, filled our hearts and made us feel wanted there.Thank you, Mr. Stavros, for being so good on choosing the right persons to work in Marilena.  It wouln't be the same hotel without them all.It's a trully different and joyfull place to be.

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• User:Maria P

  Trip type: Business

  Lovely Staff !!!

  17 Oct 2025

  They best staff!!! We been there with our work group and all do the extra mile to help us with everything!!! Amazing food with inspired nights like Greek cuisine night. Very convenient location for our mini bus!!! Operations Manager, Υπεύθυνος at CHC Marilena Hotel, responded to this review Dear Maria, Thank you so much for your wonderful feedback! We’re delighted to hear that you and your group had such a great stay with us and that our team made your visit enjoyable.It’s great to know you loved the food and themed evenings, especially the Greek cuisine night, as well as our convenient location. We truly appreciate your kind words and hope to welcome you all back again soon!Warm regards,Marilena HotelManagement Team

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• User:Vaso S

  Trip type: Couples

  All was excellent 👌

  13 Oct 2025

  The staff was amazing.From our arrival until the checkout all smiling and trying to assist us. Thanks a lot Dimitri at reception, helping us with our rent a car ! The rooms were quite cosy and the food really good. Guys thank you all, see you again next year !!! Operations Manager, Υπεύθυνος at CHC Marilena Hotel, responded to this review Dear Vaso,Thank you so much for your lovely review! We’re thrilled to hear you enjoyed your stay and that our team — especially Dimitri at reception — made such a positive impression. It’s wonderful that you liked the room comfort and our food as well.We truly appreciate your kind words and can’t wait to welcome you back next year!Warm regards, Marilena HotelManagement team

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• User:kostass910

  Trip type: Family

  Best time in Crete

  12 Oct 2025

  I hit the most wonderful time there. Great beaches are closed to the hotel the stuff was really friendly, rooms clean and comfortable. Highly recommended Operations Manager, Innkeeper at CHC Marilena Hotel, responded to this review Dear Kostas, We’re so happy to hear you had such a wonderful time in Crete! It’s great to know you enjoyed the nearby beaches, found your room comfortable, and felt welcomed by our team. Thank you for recommending us — it really means a lot.We can’t wait to see you back for another great stay!Warm regards,Marilena Hotel Management Team

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• User:razvan d

  Trip type: Family

  NEVER AGAIN MARILENA HOTEL!!!

  07 Oct 2025

  Overall not a nice experience. We have arrived around 10 pm Saturday (20.09.2025)to be told that our room will not be available until ...Monday without be given a reason!!!I have to mention that we have booked our holiday in ...February!!! Shame to LoveHolidays and Marilena Hotel!!!So in that night, after 8 hrs of travel, we have been transferred to a different hotel for the next 2 nights!!! By the time we have got some rest was past 1am....next day we woke up past 12 pm so I can say that we lost a day.The restaurant was to small for the amount of guests. Between the meals, as all inclusive guests,it wasn't a big choice of snacks-just some gyros (very tired), fries, some pancakes....very poor!!!!Not an 4 stars hotel at all !!!!The pool bottom is flaking...The bathroom in an very poor condition: damaged bathtub, rust on the pipes, the door not shutting properly, very worn furniture, the very old fridge was leaking. The the keycards were failing every day...It was room 301 (just in case)And the "cherry on the cake" is the fact that they (operation manager) are VERY INSENSITIVE!!!!On the 8th day of our holiday I have received some bad news (my father has passed away) so I did tell them that next day I will check out at 5 pm in order to catch a flight to attend the funeral. So , on that they, I have received an phone call from the Operations Manager around 3 pm who wanted to" know for sure if I am going to check out so he can give my room away to someoneelse" ( really???)even that I still had 2 days left!!!!SHAME, SHAME,SHAME ON YOU!!!VERY VERY DISGUSTED!!!!!This is not the way to treat someone who is in grief.So I left the hotel in the next 10 minutes!!!!Waiting with interest Marilena's Hotel and Loveholidays ...points of view!!!! Operations Manager, Innkeeper at CHC Marilena Hotel, responded to this review Dear Mr. Rasvan,First and foremost, we want to express our deepest condolences for the loss of your father. We can only imagine the pain and stress you were experiencing during your stay, and we truly respect the grieving process you were going through.We also want to acknowledge your feedback regarding your experience at the hotel. While perspectives on situations can differ, we completely understand that this was an incredibly difficult time for you, and your feelings are valid. Please know that your comments will be shared internally as we continuously reflect on how to support our guests, especially in moments of personal hardship.Our thoughts are with you and your family during this difficult time.Sincerely,Marilena HotelManagement team

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