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Civitel Akali

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Civitel Akali

locationChania City, Crete

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About Civitel AkaliAbout Civitel Akali

Location

The hotel is situated in the picturesque city of Chania, which has been inhabited since prehistoric times. It is around 500 m from the tourist centre and the beach, and only approximately 800 m to the city centre. The town's architecture is a mixture of Minoan, Hellenistic, Roman, Byzantine, Venetian, Turkish, ancient and modern Greek. It has a busy commercial centre, a beautiful Venetian harbour surrounded by the old town with concealed squares, and a labyrinth of narrow streets full of life and lined with charming shops, restaurants, taverns and bars. Souda Port is around 5 km away, and Chania Airport is around 10 km away.

Facility

The hotel has a lift and features 82 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Guests can relax on the balcony or terrace. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

A dip in the refreshing outdoor pool is not to be missed. Even on grey days, guests can always go for a swim in the indoor pool. Sun loungers and parasols on the terrace invite guests to relax and unwind. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, callisthenics, aerobics and a spa. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a café and a bar. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. The menu also offers diet meals and children's meals. The hotel also offers special catering options.

Amenities at Civitel Akali Amenities at Civitel Akali

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

LocationLocation

Map preview

Around this property:

Tourist Centre

500 m

Beach

500 m

City Centre

800 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

111

Very Good

119

Average

46

Poor

18

Terrible

19

Recent Reviews: 313

  • User:Tourist63030936702

    Trip type: Family

    Nice hotel, but Nefeli nearby is better value for money

    rating15 Oct 2025

    We stayed at the Civitel Akali Hotel in Chania, Crete, for nearly three weeks and overall had a pleasant experience. The staff were incredibly friendly and attentive from check-in to check-out.Our clean room had a veranda overlooking the pool, a pretty restricted view to be fair, as adjacent buildings and trellises surround the pool. The hotel is well-equipped with amenities, including a mini fridge, kettle, and copious amounts of coffee and tea sachets. There was even an iron and an ironing board. The bed was comfortable and made up each morning by room service. WiFi was good and all-pervading around the hotel, including the pool area.The hotel's location is close to all useful services, including well-stocked supermarkets, laundrettes, and Western Union, for instance.  From website photos, there is a sparsely equipped gym, which we did not use, but we were by the small pool frequently, and it is fair to say that, because of the surrounding buildings, only selected parts of the pool enjoy sunshine. Most of the time, it is in shade, and we found ourselves chasing sunbeams along its edge every so often. It is also shallow and uninviting. Few guests spent time there. On the plus side, beach towels are provided for the sun beds. The beach is not too far away with pay-as-you-use sun beds and parasols.Hotel breakfast is an all-you-can-eat hot and cold buffet. However, the morning fry-ups proved too greasy for the wife. It also could have been a lot warmer. Initially, we stayed at the nearby Nefeli hotel for a night due to overbooking, and we found it had an edge on the Akali in terms of room spaciousness, food and an open-spaced flat roof perfect for sunbathing.Where the Akali excels is cleanliness and, above all, hospitable and courteous staff. In conclusion, we recommend the Civitel Akali for anyone looking for a comfortable, convenient, and welcoming place to stay. Would we return? Yes, but we'd check the Nefeli first to see if it could accommodate us. Civitel Hotels and Resorts, Μάρκετινγκ at Civitel Akali Hotel, responded to this review Dear Guest,Let us thank you for choosing Civitel Akali Hotel for your stay and we are glad we were able to meet your expectations. We are happy to know that you enjoyed the wifi, room, bed and staff. We hope to have the chance to welcome you back at Civitel Akali Hotel in the nearest future.Kind Regards,Civitel Akali Team

  • User:Kerem1955

    Trip type: Family

    Excellent Hospitality & Super Hanya Location

    rating06 Sept 2025

    Very good city location by walking distance to the Port, Bazaar (Central) and short driving distance to the Hanya Beaches. Excellent and very warm hospitality! Good room with good-brand almost new furnished bathroom. Lots of delicious and fully-fresh variety selections of breakfast everyday. Very special thanks to Michael, Vassilis and Alexandros from F&B Team and Anastasia from the Reception for their utmost kind and smiley care on all. Civitel Hotels and Resorts, Marketing at Civitel Akali Hotel, responded to this review Dear Kerem,We are very grateful for your thoughtful feedback. It means a lot to us that you felt well cared for by our team and enjoyed your time with us. Your compliments will be happily shared with the colleagues you mentioned, and we are excited at the thought of hosting you again in the future.Warm Regards,Civitel Akali Team

  • User:richardkG6461WT

    Trip type:

    Expensive for what you get

    rating07 Aug 2025

    Very expensive for what you get, rooms are adequate at best, pool is small, surrounding area to pool is tight, breakfast was good however. Location is OK, 10-15 mins into old town harbour. Civitel Hotels and Resorts, Marketing at Civitel Akali Hotel, responded to this review Dear Richard,Thank you for sharing your feedback. We are glad to hear you enjoyed our breakfast and convenient location close to the Old Town. Your comments are valuable to us and will help us continue improving our guests’ experience. We hope to have the opportunity to welcome you again.Best Regards, Civitel Akali Team

  • User:Mariam J

    Trip type: Business

    Perfect choice

    rating21 Jun 2025

    Very good service with very friendly staff. I really enjoyed my stay there. The rooms were very clean and the breakfast had a wide variety. Great location – close to the Old Town and Nea Chora ⛱️ Highly recommended! 👌Evxaristó from 🇬🇪 Civitel Hotels and Resorts, Marketing at Civitel Akali Hotel, responded to this review Dear Mariam J,Thank you for recommending Civitel Akali Hotel after the experience you had with us! We are proud to know that you enjoyed our convenient location, service, comfortable room and polite staff. We would love to have the chance to welcome you back in Chania Town for another stay.With Kind Regards,Civitel Akali Team

  • User:fin_amant

    Trip type: Business

    Akali hotel feedback

    rating01 Apr 2025

    I had an absolutely delightful experience at Akali hotel in Chania. I was welcomed with warm hospitality from the moment I arrived. The room was spotlessly clean, beautifully arranged. Every dish was a delight, showcasing both quality and flavor.A special mention goes to Maria at the reception. She is an absolute gem and awesome. Always smiling, cute, incredibly positive, and ready to assist at any moment. If you’re looking for comfort, exceptional service, and a relaxing environment in Chania, I highly recommend Akali hotel. Civitel Hotels and Resorts, Marketing at Civitel Akali Hotel, responded to this review Dear Fin Amant,Thank you for choosing to stay at the Civitel Akali Hotel. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are delighted to hear that you enjoyed your room and you were happy with our hospitality and you enjoyed our service and that you had a unique experience. We would love to have the chance to welcome you back in Chania for another stay in the near future.With Kind Regards,Civitel Akali

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