Civitel Creta Beach

Recent Reviews: 924

• User:chricwn

  Trip type: Couples

  Not Worth 4 Stars – Serious Quality Issues and Poor Complaint Handling

  31 Dec 2025

  Our stay at Civitel Creta Beach in September 2025 was deeply disappointing and in no way justified the hotel’s advertised 4-star rating. Despite repeated complaints on site, thorough documentation, and multiple follow-ups after our stay, no meaningful solution was offered. Ultimately, the situation became so untenable that we were forced to leave two nights earlier than planned. To this day, the hotel has neither provided a substantive response nor refunded the unused nights.We had booked a “Premium Bungalow,” yet the assigned bungalow was located directly next to the staff and guest parking area, with no privacy, no visual barrier, and no sense of a premium or relaxing environment. From early morning onwards, there was constant noise from garbage collection and staff vehicle traffic. The view was directly onto a cleaning staff storage shed. This location was completely inconsistent with the room category and the expectations created by the hotel’s description.The condition of the bungalow itself was unacceptable. The door could not be locked, which posed a serious security concern given the immediate proximity to the parking area. There was no hot water at the sink during our stay. The refrigerator was defective and extremely loud, making sleep difficult. The shower was leaking, causing the bathroom to flood repeatedly. In addition, there was intense nighttime noise from extremely loud crickets directly outside the bungalow, making proper rest nearly impossible. Alternative rooms were shown to us, but they were either directly adjacent to our bungalow or had other significant disadvantages, so no real solution was offered.The overall condition of the hotel grounds was equally disappointing. Large areas of lawn were completely dried out and reduced to bare soil, palm trees and flowers were visibly withered, and walkways were dirty. Rust stains and corroded furniture were present throughout the property. The entire resort appeared neglected, outdated, and poorly maintained, which is unacceptable for a hotel claiming a 4-star standard.The restaurant experience was also far below expectations. Due to strong winds, the indoor dining area was used, where the furniture was heavily worn, tightly arranged, and appeared unhygienic. The dining room was overcrowded, noisy, and stuffy. On several occasions, the service staff behaved unprofessionally and lacked appropriate distance. The glass front with sea view was so dirty that the view was barely visible. At no point did dining feel pleasant or of acceptable quality.The beach and pool areas continued the same pattern. The beach was poorly maintained, with visibly dirty sun loungers. The foot showers were particularly concerning, as they were heavily soiled with algae, mold, and rust. Around the pool, wooden loungers were unstable and rust stains were visible on the ground. Again, this fell far short of what one would reasonably expect from a hotel of this category.The advertised sports and leisure facilities were practically unusable. The outdoor gym consisted of a rusted and unstable weight bench, heavily corroded weights, and a broken treadmill. The condition of the equipment did not allow for safe or meaningful use.Most disappointing, however, was the way our complaints were handled. When we explained at reception that our expectations of a 4-star hotel were not being met, we were told that we could “just leave and find another hotel.” No genuine attempt was made to resolve the issues. After our departure, multiple written complaints went unanswered. There has been no response from management and no refund for the two nights we did not stay.In summary, Civitel Creta Beach failed both in terms of quality and professionalism. The lack of maintenance, the mismatch between marketing and reality, and above all the unwillingness to take responsibility for legitimate complaints make this hotel impossible for us to recommend. Eva Konidaki, Marketing at Civitel Creta Beach, responded to this review Sehr geehrte Damen,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Wir haben Ihre Rückmeldung aufmerksam gelesen.Ihre Buchung erfolgte über ein Reisebüro und nicht direkt über unser Hotel. Daher ist es uns leider nicht möglich, eine Rückerstattung vorzunehmen, da die finanzielle Abwicklung ausschließlich über den jeweiligen Veranstalter erfolgt ist. In solchen Fällen bitten wir unsere Gäste, sich direkt an das Reisebüro zu wenden.Für uns hat die Zufriedenheit unserer Gäste höchste Priorität. Im Rahmen Ihres Aufenthalts wurden Ihnen drei verschiedene Zimmer gezeigt, aus denen Sie selbst das von Ihnen bevorzugte ausgewählt haben.Es tut uns leid, dass Sie unser Angebot, eines unserer Restaurants Ihrer Wahl zu nutzen, sowie unser Angebot zu einem persönlichen Gespräch mit dem Hotel Manager nicht annehmen wollten.Die vorzeitige Abreise erfolgte ohne vorherige Information an die Rezeption und lag somit in Ihrer eigenen Entscheidung.Unabhängig davon nehmen wir jedes Feedback sehr ernst und sehen es als Möglichkeit, unsere Leistungen weiter zu verbessern. Unser Ziel ist es stets, bei auftretenden Problemen im Rahmen unserer Möglichkeiten Lösungen anzubieten.Wir danken Ihnen für Ihre Rückmeldung und wünschen Ihnen für die Zukunft alles Gute und vor allem Gesundheit.Mit freundlichen GrüßenCivitel Creta Beach

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• User:TElizzy97

  Trip type: Couples

  Beautiful hotel with friendly staff and good food in a stunning location

  29 Oct 2025

  We spent four nights at Civitel Creta Beach on our honeymoon in Crete in October 2025. The hotel is beautiful and all the staff were very friendly and accommodating. The hotel is on the beach, with a gate from the pool patio down to the hotel’s sun-loungers on the beach. The pool and main restaurant also overlook the sea, providing stunning views. It is also in a great location, with a bus stop outside the entrance taking you into Heraklion for around €2-3 euros.When we arrived at the hotel, the reception team were helpful and pleasant, and had generously upgraded us to a better room as it was our honeymoon. The room and en-suite were spacious and clean and had clearly been updated recently. We were in a bungalow in the gardens of the hotel, and these were well-maintained with lots of beautiful flowers and trees. The pool and beach areas were also clean and tidy, and there was always plenty of sun-loungers available (despite us visiting in October half term!). The food was also good, with a variety to choose from at breakfast and dinner time. We’re vegetarian and managed well, but there weren’t many vegan options, and the signs could have been more clear to help with dietary requirements so just be aware if visiting with allergies or as a vegan. I’m sure the staff would be happy to help with this though as they were all very friendly and helpful. My one negative point was that guests are allowed to smoke around the pool, which wasn’t pleasant for non-smokers. I would have preferred that there was a specific smoking area for those who wished to smoke so that other guests weren’t bothered by the smell. This was a particular concern as there were small children around the pool, as well as people with asthma or who were pregnant. Overall, though, we were really pleased with our stay here and would definitely come back to visit as the staff were friendly, rooms clean and well-decorated, and the location fantastic. Hopefully there will be dedicated smoking areas introduced as this was the one thing that negatively impacted our stay. Eva Konidaki, Marketing at Civitel Creta Beach, responded to this review Dear Guest,Thank you for choosing Civitel Creta Beach for your honeymoon and for your kind review.We’re delighted to hear that you enjoyed your stay, especially our location, facilities, and the warm service from our team. It’s also great to know you appreciated your upgraded bungalow and the overall cleanliness of the resort.We truly value your feedback regarding dietary options and smoking around the pool area. Your comments are noted and will be taken into consideration as we continuously improve our guest experience.We would be very happy to welcome you back in the future.Warm regards,Civitel Creta Beach

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• User:Isabella L

  Trip type: Family

  A very comfortable and enjoyable stay at Civitel Creta Beach

  23 Oct 2025

  The premium bungalows waterfront view are very nice and well maintained, the green areas are very well kept and beautiful with many different plants and so many palm trees. We also really enjoyed the food. There is a wide selection and the dishes are varied. All the staff very friendly and they speak German so well, which was very pleasant. Unfortunately, we only know a few words of Greek, but we practiced them a lot during our vacation. ;-) Eva Konidaki, Marketing at Civitel Creta Beach, responded to this review Dear Isabella,Thank you very much for your wonderful review! We are delighted that you enjoyed your stay with us and were satisfied with our facilities and service.It means a lot to our entire team to know that we were able to help make your holiday unforgettable.We look forward to welcoming you back to Civitel Creta Beach soon!Kind regards,Civitel Creta Beach

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• User:R7417LWadamc

  Trip type: Couples

  Great hotel

  08 Sept 2025

  I have rated this hotel 5 stars because I literally couldnt find any fault with it. The staff were friendly and welcoming. The food was amazing, we were bed and breakfast and found that the breakfast buffet was very tasty with lots of fresh food and plenty of choice to cover all different tastes. We did also have lunch a few times at the Mezze restaurant by the pool and both times the food was really nice. We stayed in a garden view bungalow which was perfect, clean with a comfortable bed and in a good location. The private beach and pool areas were both kept clean with free sun loungers and towels provided in the rooms. All in all we thoroughly enjoyed our stay and would highly recomend this to anyone looking for hotels around the Ammoudara area Eva Konidaki, Marketing at Civitel Creta Beach, responded to this review Dear Guest,Thank you very much for your wonderful review! We are delighted that you enjoyed your stay with us and were satisfied with our facilities and service.It means a lot to our entire team to know that we were able to help make your holiday unforgettable.We look forward to welcoming you back to Civitel Creta Beach soon!Kind regards,Civitel Creta Beach

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• User:ViaceslavGuzun

  Trip type: Family

  Beautiful vacation spent

  17 Aug 2025

  I spent a week in the CIVITEL Creta Beach hotel. I got a bungalow with very comfortable for sleep bed, with a fridge, TV station, air conditioning, free WiFi. Room was clean and on daily basis was maintained clean. Very friendly personnel from the moment we checked in till the moment we left the hotel. Hotel has a beautiful garden and a swimming pool. The dinning room was very nice with a lot of choices for the breakfast, lunch and dinner. Tasting food and personnel from the dining room always ready to help, to support if needed. Hotel has it's own private beach with sunbeds. All in all, it was a very nice time spent in the hotel. Eva Konidaki, Marketing at Civitel Creta Beach, responded to this review Dear Guest,Thank you very much for your wonderful review! We are delighted that you enjoyed your stay with us and were satisfied with our facilities and service.It means a lot to our entire team to know that we were able to help make your holiday unforgettable.We look forward to welcoming you back to Civitel Creta Beach soon!Kind regards,Civitel Creta Beach

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