Elia Portou Due

Recent Reviews: 5

• User:Ruth R

  Trip type: Family

  Wonderful stay near beautiful Chania

  08 May 2026

  We travelled as a family of four from Singapore. I would like to comment about the exceptional service we are given from Arkita from the Service team. She was always all smiles, very patient and ready to help us when we were unfamiliar with the place. Her attention to detail and care was outstanding, and she made us feel very comfortable for our stay in Chania. I can definitely see that she truly cares about the work that she does. We appreciate her a lot 👍

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• User:Coastal644796

  Trip type: Family

  A great hotel with all the wonders of old town!

  13 Feb 2026

  We go to this hotel every year for three months,( November through February) and love this place! It in the quiet of old town which is close to the beautiful harbor a d yet quiet as no cars are allowed there. We add the delcious buffet, wonderfully prepared by the chef Elizabeta. Our rceptionist is very helpful, Greta always has a wondeful smile and solves all problems, while their great maintenence man, Teemu, happily does great repairs. Chania is wonderful in the fall and winter as there are few tourists compared to the huge population of tourists in the summer. We love this hotel, their kind and helpful staff and we very stongly recommend it! Our rooms were large, beautifully done, and inexspensive in the "off" season, while its still beatiful weather. Please try it. We will go again next year!

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• User:Trekking G

  Trip type: Family

  Good but no attention to detail

  24 Aug 2025

  Four. Clean, nice decoration, layers and pillows.The location was busy until late, probably not good sound insulation,The toilet was incredibly high, and there was no room to dry the sea clothes.Service... Or reception helpful,... The young man who accompanied us probably hugged... Originally submitted in Greek on www.tripadvisor.com.gr. View originals.

• User:GAkopyan31

  Trip type: Solo travel

  Terrible service - stay away!

  07 Jan 2024

  If I could leave 0 stars for this hotel's service; I would. I booked this hotel in advance of flying out to Crete, fully paid for 2 nights. I was previously staying at a beautiful area in the mountains near Heraklion, where there was unfortunately poor internet service and inclement weather issues that we encountered unexpectedly. The commute between that location and hotel Elia Portou Due was over 2 hours by car. Due to the dangers of driving in those conditions, I was unable to reach the hotel exactly during check in time. The following morning, when safer to drive, I called the hotel while en route to Chania, to notify them that I will be there shortly, as the night before I was unable to contact them or check in due to inclement conditions in the mountains where I was staying near Heraklion with no internet service in the area for communication. The commute between the two locations is over 2 hours by car. However, the front desk staff with whom I spoke at the hotel, stated that “this is not our problem,” and they had already canceled my entire reservation for the stay without notifying me via email or attempting to contact me by phone. Additionally, they refused to refund the full amount; and stated that the room has been booked by another guest for those 2 days. Understandably, I was upset as I not only did not receive the goods and services paid for, but that my fully paid amount was confiscated while they doubled up their profits by charging an additional full payment to another guest for those 2 days. This was highly unprofessional and showed unethical business practices by double booking an already fully paid-for room in advance by me. Customers, please beware that this hotel company, albeit having enticing hotel style and beautiful rooms in a tourist location, has the potential to scam you out of your money and cancel at their will with no notification or communication whatsoever to cover their dirty tracks - so that you can't even dispute the transaction with your card company! As an honest customer who pays in advance, I do not appreciate being robbed by a fraudulent hotel company. I have traveled to many places and stayed in hotels with amazing service; but will never book from this hotel company again, and have notified my friends and loved ones to also stay away. What an embarrassment to the hospitality sector. Shame on them!

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