Grecotel Creta Palace

Recent Reviews: 2021

• User:Chehraz F

  Trip type: Family

  Wonderful hotel, getting even better and a truly brilliant family holiday.

  13 Jan 2026

  This is my 4th visit to Creta Palace, my husband went many times, throughout his teens and early adulthood. We have two children, at the time of travel were 5 and 8. We have visited Creta Palace in 2022, 2023 and 2025. This is a truly honest review of the resort and we hope many will find it helpful.Creta Palace is one of the most charming resorts. It has a long history and is located in a wonderful area, close to the town which is brilliant. Our last visit in August 2025 was different to the previous years, in that the hotel has clearly made investments in areas and there are improvements, to an already 5* hotel, but these did not go unnoticed. As a family we have travelled to other Greek resorts such as Ikos, so do have a certain level of expectation. The Service is amazing. There are members of staff who have been at Creta Palace since my husband was a teenager (he's now 42!!) so you really get the family feel, they take so much pride in their work and it comes across. So friendly, professional and immaculate. You are never left waiting and nothing is a problem. The food has always been very good but improved in 2025. There are more luxurious selections in the main buffet (sea food in particular). The salad choices are immense - so good that you can have this as a main meal if you wish - I certainly did!For Lunch, the Brasserie and Beach bar are brilliant. We spent more time this year in the beach bar and no words can describe the atmosphere here. It is just perfect. Everything about it, the view, the decor, the ambiance. The staff are so busy but they are highly trained and the service cannot be faulted.Room wise - we have been a few times now so we know what suits us and booked the Ground Floor Deluxe Bungalow. This has two separate sleeping areas, two bathrooms and a garden. Whilst the rooms do need updating, they are fine and trust me when I say - I am fussy. You do need to bear in mind in Greece etc the rooms are more simple so to speak, than what you might experience in other parts of the world. In any event they are cleaned to a very high standard, turn down service is offered and we were perfectly comfortable. The pools are clean and maintained. Yes, sunbeds can be a bit tricky to get, but the staff are on hand to help you and to be honest I got over this quite quickly. Its not the hotel's fault - people just need to be mindful of others and just take what they need! Beach is amazing and I spent more time there this holiday. It was perfect and had the same level of bar service etc.The children's entertainment was slightly less in 2025 (in terms of nightly shows) but we did give this feedback and hopefully this will be taken into account next summer. In terms of children, Creta Palace staff love kids. Everywhere we went our children were welcomed. They have formed bonds with the resort and its very special to see. It was a honor to have met and spoke to Vasilis Karapanagiotidis - Hotel Manager and Antigoni I. Papadogianni (Assistant Room Division Manager) on our last day. Vasilis was the manager of another resort at the time we visited in 2019 (although we didn't know this). He has clearly got some amazing plans for Creta Palace (we are very excited!), and he welcomed our feedback and really understood what we look for in a family holiday. Creta Palace has charm, beauty and is wonderful. I have come to accept parts which need updating/improvement but I am sure these will be done - because it is clear that changes are happening. We recently heard that the resort has LUX ME status, which is great. For our family, we have a special place in our hearts for this resort, and look forward to seeing how it develops in the very near future.Thank you to all of you at Creta Palace. Charalabos Gialitakis, General Manager at Grecotel Creta Palace, responded to this review Dear ChehrazF,Reading your words was both moving and motivating for our entire team.To welcome you back for a fourth time, and to know that Creta Palace has become part of your family’s story, is the greatest compliment we could ever receive. We are delighted that you noticed the investments and improvements made during 2025. Our aim is always to respect the soul and charm of Creta Palace while continuously enhancing the experience to meet – and exceed – modern expectations. Your comparison with other high-end resorts such as Ikos makes your recognition even more meaningful.Your words about our people mean everything to us. Many of our team members truly are part of the Creta Palace family, and their pride, warmth and professionalism are what give the hotel its heart. We will make sure your praise reaches them.We appreciate your honest and balanced comments regarding the rooms, sunbeds and children’s entertainment. Feedback like yours is invaluable, and rest assured that it is carefully considered as we plan the next steps in the resort’s evolution. Your comments about the evening shows for children have already been noted.We are especially touched by your kind words about meeting Vasilis Karapanagiotidis and Antigoni Papadogianni. They truly embody the vision and care that is shaping the future of Creta Palace, and your confidence in what lies ahead means a great deal.Creta Palace is indeed changing – thoughtfully, respectfully and with great ambition. Becoming a LUX ME resort is part of that journey, and we are excited to share it with guests like you, who understand and love the soul of this place.Thank you for trusting us with your family holidays, for your honesty, and for the affection you so clearly feel for Creta Palace. We cannot wait to welcome you back and let you be part of what comes next.Best regards,Charalabos GialitakisGeneral Manager

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• User:Laura P

  Trip type: Couples

  Stylish memorable romantic break at Creta Palace

  31 Dec 2025

  We chose to return to Grecotel Creta Palace after having such a wonderful holiday there for the first time in 2024. After checking many different locations and hotels we still felt that going back to this hotel was going to be tick all the boxes. We were not let down in any way. If you are looking for a relaxing break in a stylish setting where staff are attentive to your needs this is the place for you! We were also so pleased to see the same welcoming faces. Antigoni and Ilias on the main reception team are so perfectly suited to their roles. We were in the best hands and felt very special to also be remembered by them too. The food in the main restaurant is of a good standard and the hotel is spotlessly clean and well maintained. Charalabos Gialitakis, General Manager at Grecotel Creta Palace, responded to this review Dear LauraP,Thank you very much for taking the time to share such a warm and thoughtful review of your recent stay at Grecotel Creta Palace.We are truly delighted that you chose to return to our hotel and that your second visit was just as memorable and fulfilling as your first. Knowing that we continue to “tick all the boxes” for you is the greatest compliment we could receive.Your kind words about our team mean a lot to us. Antigoni and Ilias will be especially pleased to know that their genuine care, professionalism, and welcoming nature made you feel so well looked after and remembered. We are also very happy that you enjoyed the relaxing atmosphere, the cleanliness and maintenance of the hotel, as well as the quality of the food in our main restaurant.Thank you once again for your trust and loyalty. We truly hope to welcome you back very soon for another romantic and stylish escape at Creta Palace.Warm regards,Charalabos GialitakisGeneral Manager

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• User:Christsa2014

  Trip type: Family

  I would like to visit again this hotel.

  21 Nov 2025

  Everything was excellent! My wife, my daughter, and I stayed at the hotel for two nights as part of a group of 25 people attending a music event at the nearby Arkadi Monastery. When we stepped off the bus, we simply told the hotel staff which suitcases were ours, and later we found them already placed in our rooms. While our travel agents were collecting our room keys, we were welcomed in the garden with soft drinks.The rooms were spacious and with welcome fruits, sweets and sparkling wine. Very nice gardens, cultivating their own vegetables! Also, a small market like the central square of a small village, with church, kafeneio (cafe) etc. Everything impressive and nice. On both mornings, we enjoyed an excellent and generous breakfast, featuring a variety of Cretan foods. Finally, excellent service from the hotel personnel.I strongly recommend this hotel—if it fits your budget. Charalabos Gialitakis, General Manager at Grecotel Creta Palace, responded to this review Dear Christsa2014,Thank you sincerely for your wonderful review and for choosing to stay with us. It was truly our pleasure to welcome you and your family.We are delighted to hear that you enjoyed the warm arrival experience, the comfort of your room with its welcome treats, as well as our gardens and unique “village square” atmosphere. Knowing that our Cretan breakfast, fresh produce, and the attentive service of our team contributed to a memorable stay means a great deal to us.Your strong recommendation is greatly appreciated, and we would be honoured to welcome you back again in the future.Kind Refgards,Charalabos GialitakisGeneral Manager

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• User:Abi M

  Trip type: Family

  Fab family hotel with amazing food!

  20 Nov 2025

  We loved our first holiday abroad with our two boys. The hotel was beautiful, the staff helpful and the food delicious!! Such a big range on offer and didn't feel too busy. The beach was very close to the hotel and pools were nice. So convenient having towels and sun loungers in good supply!My boys particularly loved the kids club, the staff really went the extra mile. Georgia and Eirini in particular.The entertainment was mostly good and suited our boys. The kids pool wasn't huge and slides basic, but just right for us, we often had whole pool to ourselves.The room was spacious and practical. In general we highly recommend Creta Palace and didn't want to come home! Charalabos Gialitakis, General Manager at Grecotel Creta Palace, responded to this review Dear Abi M,Thank you very much for choosing Creta Palace for your first holiday abroad with your two boys, and for taking the time to share such a warm and detailed review.We are delighted to hear that you enjoyed our food, the facilities, and the overall comfort of the hotel. We are especially happy that your boys loved the kids club. We will gladly pass on your kind words to Georgia, Eirini, and the entire animation team — feedback like yours truly motivates them to keep giving their best.We would be thrilled to welcome you and your family back again for even more wonderful holiday moments.Kind Regards,Charalabos GialitakisGeneral Manager

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• User:SergejGonk

  Trip type: Family

  Want to return :)

  19 Nov 2025

  We were traveling as family, and I was enjoying every day I stayed in Grecotel Creta Palace.Want to thank all personnel for hard work - creating real paradise for tourists.Rooms were very comfortable - always clean.During hot sun 11-13 our child was staying in KidsClub, that's great!Kitchen was really tasty, we had 1 evening alia Carte in restaurant - our family really enjoyed restaurant - looking on sunset :) Charalabos Gialitakis, General Manager at Grecotel Creta Palace, responded to this review Dear SergeiGonk,Thank you very much for your wonderful review and for choosing Grecotel Creta Palace for your family holiday.We are truly delighted to hear that you enjoyed every day of your stay with us.Your kind words about our team mean a great deal — they work with passion to create a relaxing and memorable experience for all our guests. I am also glad that your room was comfortable and spotless throughout your stay, and that the Kids Club offered a safe and enjoyable place for your child during the hottest hours of the day.We will be very happy to welcome you and your family back again soon.Kind Regards,Charalabos GialitakisGeneral Manager

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