Hermes Malia

Recent Reviews: 183

• User:Paula B

  Trip type: Family

  Family Run Hotel

  29 Sept 2024

  Just returned after a 10 night stay, this is a typical greek family run hotel. On arrival we were given our room which was very small, but as it was the middle of the night check in I waited till the next morning to ask to move. This was not a problem and was moved into a bigger room. Staff were very friendly, the pool was very big however the sunbeds need updating!The room was cleaned and towels changed a few times a week, but not the best cleaning just basic service. We really enjoyed our stay and would recommend this hotel.

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• User:Aamygallagher

  Trip type: Friends getaway

  Great hotel and lovely staff

  25 Jun 2022

  Such a good location not too close to the strip however a quick walk to the clubs and restaurants. Staff were lovely, very nice and thoughtful. The hotel was very quiet when we went so had the pool to ourselves on most days. Cleaner came regularly and had no issues. Have to pay for aircon however we didn’t need it. Had the best time here and would definitely come back to this hotel if I came back to malia.

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• User:JamieD24699

  Trip type: Friends getaway

  Amazing location and views, TERRIBLE customer service.

  15 Aug 2019

  Location wise this hotel is perfect, very close to the strip and the pool backs out onto a wonderful view of the mountains. The pool is nice and the bar staff are also pleasant. However the rooms are bog standard and the customer service at reception is very very poor. All extras ( air con, safe etc ) are extremely extortionate so we decided against purchasing the safe which was €50. ( biggest mistake yet) I stayed with 3 of my friends for a week ( 8-15 August ) and we got chatting to a group of girls in our hotel on the third day. They told us they had suspicions of somebody going through their bags and taking small amounts of money. Upon returning the next day we found our room to be cleaned for the first time upon arrival. After checking through my stuff, I found that a total of €70 had been taken from my bag. 2 of my other friends then searched their bags and found a similar amount had been taken from them as well. Of course you could say this was our fault, for not purchasing a Safe, but I do not believe you should have to pay extra to secure your personal items, this should be something that is expected from a hotel. We complained to the reception and the man with glasses was extremely rude, told us that we could move to another hotel if we had a problem and threatened to phone the police on us as we were complaining about our money being stolen. No effort was made to investigate this and we were mocked by the staff and told the police would ‘ beat us up’ because we are English and apparent troublemakers. If you are British and looking to enjoy your holiday in the local bars and clubs AVOID this hotel at all costs, as they will judge you as a typical British tourist and blame their problems on you. I am extremely disappointed by the customer service and overall attitude of the reception staff and it put a slight stain on what was otherwise an amazing holiday in a beautiful location. I would 100% recommend visiting Malia, however I would steer clear of this hotel if you are looking for a relaxing, stress free holiday.

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• User:olilovesholidays

  Trip type: Friends getaway

  Worst Visit

  14 Aug 2019

  So we arrived to a picturesque views, outstanding background scenery of the Cretan countryside behind the party town of Malia, whilst our holiday outside of the hotel was fantastic, we found our overnight stay to be nothing much more than an Ibis budget or a motorway travellodge it just had the few extras of pa swimming pool and a bar both of which were exteremly quiet. The cleaners have stolen a total sum of 200 euros out of myself and 3 of my friends and it was something the hotel seemed oblivious to and kept saying this has never happened before why would it happen now. They tried to say that the young lady cleaner had been there for 15 years, she must have been age 16 tops 😂😂 the hotel staff took the piss out of all the guests and left us feeling down and depressed as they just threatern everything from a small complaint to a large one with police action or they just say, "the door is open if you want to leave" I must say that as we were staying noear the main strip in Malia this type of thing can be expected I guess, however for a business trying to keep its income flowing and wages rising they need to keep their guests happy. I would warn any future guest that this hotel are theives (probably all in it together) they wont provide any basic extras that a normal hotel would and also they will be rude and aggressive right from the moment after you check in and get your card. If you have a question for the staff....good luck

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• User:PaligV

  Trip type: Friends getaway

  Great for its price

  22 Sept 2018

  My friend and I stayed in this hotel for 10 days. At first, when we read the bad reviews, we were worried but we booked it anyway because the location and the price are excellent. To be honest, our stay was more than great. We got a safe because we read on the reviews its better if we do. breakfast was more than good for the price we paid and most importantly the people on the island are all super nice.

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