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Hersonissos Palace

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Hersonissos Palace

locationHersonissos, Crete

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About Hersonissos PalaceAbout Hersonissos Palace

Location

Ideal for beach holidaymakers and families, this hotel is situated in a quiet area in Hersonissos, near the sea. The nearest airport is Heraklion (HER), located approximately 25 km away.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a safe and a currency exchange service. Wireless internet access (no extra charge) allows guests to surf the internet and catch up on email. The hotel has a range of facilities for guests with disabilities. A variety of shops are available, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. A business centre with fax machine and photocopier is available.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. The rooms have a queen-size bed and a sofa bed. Extra beds or children's beds can be provided upon request. Guests may safely secure their valuables in a safe for an additional fee. Guests will also find a mini fridge included among the standard features. A trouser press is provided for guests' convenience. A direct dial telephone, a flatscreen television with satellite channels, a stereo system and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. The hotel has non-smoking rooms.

Sport

Plenty of active relaxation awaits guests in the pool area's 2 outdoor pools. Even in bad weather, a swim in the indoor pool is always an option. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For those who wish to stay active while on holiday, the hotel offers golf. Alternatively, guests can try out snorkelling or, for a fee, diving. The hotel offers numerous indoor sports, including a gym, table tennis and darts or, for a fee, billiards. There is a wellness area with a spa and a steam bath and, for an additional fee, a sauna and massage treatments. Guests can enjoy a range of leisure facilities and activities, including an entertainment programme and live music.

Meals

The dining area includes a bar. A cosy atmosphere and delicious food await guests in 2 non-smoking restaurants (high chairs are available). Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Special culinary options, such as diet meals, are also available. The chefs prepare delicious specialities during the show cooking. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Hersonissos Palace Amenities at Hersonissos Palace

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Evening Buffet

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      Lunch Buffet

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      Special Diet

  • Sport/Entertainment

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      Billiards/Snooker

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Water Skiing

LocationLocation

Map preview

Around this property:

Centre

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

131

Very Good

43

Average

42

Poor

14

Terrible

24

Recent Reviews: 254

  • User:Craig S

    Trip type: Friends getaway

    5 star? not a chance, more like 2 star at a push, dont stay here

    rating27 Apr 2026

    Do Not stay here.... this hotel isnt 5 star, its not even 4 star i would bearly call it a 3 star.. why? well we booked a suite.... a suite thats meant to be a level up from the normal rooms, and all i can say is if this was the level of the suites i feel sorry for the people in the normal rooms... 1st the staff on receiption (an older lady) was very rude and some what agressive and demanding when we checked in, 2nd our room, dirty, furniture had stains all over them, sofa bed was broken and covered in stains, window couldnt close because part of it was missing, and because of this i was attacked by 17 mosquitos during the night, carrying on with the room, the balcony had wooden decking that attached to nothing just lay on top of the floor and flys up and moves around whilst stepping on it, the view we had was of a an abandoned hotel and the over grown jungle that surrounded it, 3rd dinner... well its a free for all, no one to seat you (this is a 5 star hotel remember) food was just a mess, no taste, no quality, just basic as basic could be and took forever to refill once something was gone, so many parties of 2-3 taking up tables of 6 or more, mean we had to sit outside in the rain and thunderstorms to eat, surrounded by ferral cats, 4th there are pools... one in the basement that you would mistake from the set of aa saw movie, and the ones above are dirty, and the pool beds are stained and rusted, we were made to pay a 5 star tourist tax when booking in of 15 euro a night, this is a joke... we complained to the hotel and the hotel manager requested a meeting, within 20 seconds he offered to move us to a sister hotel of the same group, i was reluctant due to how poor this hotel was but decided on it after looking at the hotel (Bella beach), since this was a 5 star hotel the difference could'nt have been further from one another, checking in at the bella beach, staff member carried our bags, we had a private pool, we had edible food, 2 massive pools and a section of the beach, not to mention the room was 100000x nicer, strange that they are both the same rating yet one is far superior to the other, i fell it was a con rating this hotel as a 5 star, and from the reaction of the manager i wasnt the 1st person to complain about the room and overall condition of the hotel

  • User:Adele R

    Trip type: Friends getaway

    Best food ever

    rating23 Apr 2026

    Food is amazing 👏 Would defo stay here again

  • User:Alicja S

    Trip type: Friends getaway

    Perfect Stay

    rating20 Apr 2026

    Great hotel location – in a quiet area close to the beach, yet within walking distance of the town and tourist attractions. The food was excellent and the hotel staff were extremely friendly and welcoming. We have never experienced such kindness from people anywhere else as we did in Crete.

  • User:295KarenH

    Trip type: Couples

    Not so good

    rating17 Feb 2026

    Stayed here for 10 days on our honeymoon!! Very disappointed. Rated as 4 star but way below.Arrived late at night and no-one to show us to our rooms we had to ask another guest where the lifts were.Rooms shabby and in need of refurbishment. Outdoor pool looked unclean, indoor pool rather dingy and very dimly lit.Food although a very good choice was often not very hot and we tried the restaurant at various times. Some sort of staff meeting was going on one afternoon and a young man was being severely reprimanded in front of guests which was highly embarrassing for everyone. Positives were the bbq night was excellent but cost €16 pp. And the know bar on the beach front if you could get a seat.All in all not a good experience

  • User:Marie D

    Trip type: Family

    NOT A 5* HOTEL

    rating05 Nov 2025

    Certainly not a 5* hotel, the bar at the hotel was round the pool, so sat on plastic chairs at night, staff working there not very friendly, the beach bar was fabulous and Mike is a lovely chap who certainly knows how to run a bar and make good drinks.There is a lovely bar in reception with comfortable seatind and this was never opened...3 pools and less than 100 sunbeds for the whole of the hotel which supposably has well over 100 rooms, only 1 bottle of water on arrival rest of the time buy your own, the hotel water tasted as though it had purification tablets in, food very hit and miss one night my sister and myself had fish in a sauce, both of which were not cooked in the middle, taken away by a very reluctant manager.

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