Imperial Palace

Recent Reviews: 375

• User:Kathryn E

  Trip type: Family

  PERFECT

  09 Oct 2025

  Just returned from a 10 day stay with my daughter at this lovely hotel. This was my daughter’s second visit. We had a lovely ground floor room that overlooked the pool. The room had everything we needed for our stay. Had towels and also beach/pool towels which was great. Our bed was so comfy and huge. The aircon was great. The room was spotless and cleaned everyday. For our stay we had breakfast and evening meal which was lovely. Lots to pick from and cater for everyone. Spotlessly clean everywhere. The staff were amazing. Such happy people. It was like I had always known them. The staff helped us with what buses we wanted to get. The bus stop was a 2 minute walk and only cost 2 euros to get to the old town which was about a 30min ride. I will be returning. Thank you for making my holiday 🙂

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• User:Tess B

  Trip type: Couples

  Perfect stay in an amazing place

  07 Oct 2025

  This is our second stay at Imperial Palace and it did not disappoint. Even before arrival we had excellent communication from the reception team. They were extremely helpful. We arrived in the early hours of the morning,we had a friendly greeting, food and a beautiful gift in our room for our Wedding Anniversary. All the staff are extremely friendly and helpful. Nothing is too much trouble and they pride themselves on making sure you have a fantastic stay. Special thank you to Elena, we are grateful for your friendly smile and amazing customer service. The chef and restaurant team made sure we were well catered for. I am vegetarian but I also had a great choice of food every night we stayed 10 days and there was always something different. Everything is beautifully presented. The bar team were also amazing. We always had a friendly greeting and smile. There is an extensive drinks menu. We’re were spoilt for choice and their cocktails were amazing. Our room was modern and spotlessly clean. Everything was thought of.All in all we had a wonderful stay and we will definitely be returning.

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• User:Mathilda E

  Trip type: Family

  Wow!!!!

  04 Oct 2025

  First of all WOW!!!I came here last year and somehow it feels even better this time round. Hats off to every member of staff who went above and beyond to greet us, accommodate us, and for just being overall friendly. We got a free room upgrade which was amazing. The room was spacious, clean, and continued to be cleaned throughout our whole stay. The bed was massive and extremely comfortable. The pool area is perfect, not too quiet and not too busy. Plenty of sun loungers for everybody. The food was great. Both breakfast and dinner provide a large amount of choice. The food at the bar is lovely and great prices also. My mum wanted extra sugar and milk for the room and staff went out of their way to give her this, alongside little mugs to put the milk in. The hotel in general is perfectly located. Just a quick 30 minutes on the bus into town. A member of staff from reception helped us with the bus number and the times they came. There is a beach and a couple shops just down the road from the hotel. Overall had such a lovely experience once again. Another big thank you to every single member of staff for just being so helpful and lovely. I’m sure we will be back again!!!

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• User:paul t

  Trip type: Couples

  The difference between very good and excellent here is the staff. A great 10 days.

  04 Oct 2025

  My wife and I spent 10 nights at this hotel. From the very start, right through to the last moment we couldn't have asked for a better experience. Because of late flights, we were due to arrive at around 1 am and really weren't expecting anything on arrival except a swift booking in procedure, so when we were told we'd been upgraded from a double room to a suite we were very pleasantly surprised. We were also offered a lovely pasta salad in case we were hungry after the journey which we both gratefully accepted and devoured having not realised just how hungry we were.We had hired a car from just outside the airport and I would advise anyone else to think about hiring a car if you want the convenience of independent travel while staying here. You can park out the back of the hotel on a very quiet little road with access to the hotel grounds from the rear.The suite was modern, clean, spacious, quiet and very comfortable with all the amenities one would expect. There just wasn't any traffic noise at night, there's nothing else I can say about that.One evening, a couple of days into our stay we noticed a mysterious water leak coming down the wall, I informed reception, not to complain, but just to let them know about it and it was immediately addressed by the front desk and we were offered a different room, which we didn't take up as we really didn't feel it was needed and we were happy with the room. The next morning the hotel technician came, assessed the problem and fixed it completely with no further leaks for the rest of our stay. Things happen, all you can ask is that they're dealt with efficiently, and I couldn't possibly have asked for a better response from all concerned.The restaurant is buffet style both for breakfast and dinner with a good selection to choose from at breakfast including having one of the chefs cook any type of omelette requested if you wish. Dinner has even more choice and I availed myself of several starter dishes and deserts every night as well as a great choice in both international and Greek cuisine for main dishes. No complaints at all.A very reasonably priced lunch option is available from the pool bar and it really was a very good price for food compared to when we ate out for lunch in Rethymno, Heraklion or Chania.This is a very clean hotel, you will constantly see staff washing and cleaning around the pool in the morning, mopping the floors throughout the day as well as keeping all the rooms clean and well serviced.What makes a great hotel standout from a very good one? In my opinion it's the staff that make the difference. The staff at CHC Imperial Palace, and I mean every single one of them from the cleaners, restaurant staff, front of house and pool bar staff are only too happy to be as helpful and friendly as you could possibly ask for. Their welcoming nature and helpful friendliness seems effortless and never forced. I can't emphasise enough how much of an asset they all are to the successful running of this hotel.If I come back to Crete, this will be my first choice of hotel to book.I'd like to extend our thanks to Elena and all the staff at CHC Imperial Palace for making our stay just about as good as it could have been from the moment we arrived until we sadly departed for home.

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• User:Mahnoush F

  Trip type: Couples

  • Very disappointing stay – not recommended • Regret booking this hotel • Unpleasant experience, would not return •

  02 Sept 2025

  We were quite disappointed with our stay at this hotel and unfortunately regret choosing it for our holiday. The bathroom was not clean and had a strong, unpleasant odor. In addition, the staff came across as unfriendly and not very professional. Overall, the experience did not meet our expectations and we would not recommend it. There are many other issues I could mention, but I would rather not waste any more of my time. Imperial Palace Chc, Guest Services / Front Office at Imperial Palace Adults Only, responded to this review Dear Mahnoush F.,We appreciate for giving us the chance to inform the readers -even through a keyboard -as follows : First of all, we assure them for the professionalism and kind character of our Staff.Furthermore ,If the Guests facing issues during their stay are welcome to the Reception in order to discuss their concerns .If we had been informed for the situation descripted, we would have been in contact with your travel agent in order to reallocate you in another hotel .No matter how much effort is made , it is truly acceptable that every single person has owns expectations that might not fulfilled by the hotel .We wish you luck in your next travels !

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