Leptos Panorama Hotel

Recent Reviews: 1258

• User:Robyn H

  Trip type: Couples

  Surprise 'tourist tax' on arrival, rooms appalling, no privacy and not cleaned. woken up middle of night by vans below

  15 Feb 2026

  FIRST IMPRESIONS:Don't be fooled by the lovely lobby and lounge area when you arrive!Within the first ten minutes of arrival at the hotel, we got a very unpleasant surprise of a 'Tourist Tax' the hotel apparently charges, which is an extra 15€ a night, so instantly we had to pay an extra 210€! This tax was not advertised anywhere, we were not told about this by TUI, who we had booked with, it was nowhere on the website for this hotel, we checked the whole website. We hadn't even received our room key yet, although someone from the hotel had already taken our suitcases from us. this was all less than two minutes after the hotel staff had told us to go and sit down in the lounge area and relax, as we were on holiday. Of course we had no choice but to pay this. we had no idea where anything was in the hotel, as no information was provided besides when the restaurant was open. getting around the hotel and out to the street is very difficult. Again we had to figure this out on our own to avoid walking down the very steep hill that leads to the hotel, just to get to the beach and surrounding shops. this involved going out through the lounge, across the pool area, down to the ground floor accommodations, then across a bridge with a steep set of stairs. Im lucky im not currently reliant on a wheelchair as this would have been impossible to do, all ramps around the hotel are also very steep. THE ROOM: the room was very dated. the 'Mountain View' we booked was non-existant. all we could see were trees and a few houses in the area. we were on the first floor, and directly below us was a dumping ground for all the hotel's broken and unused rubbish, often saw the staff taking the bins out too. this was a further frustration as large lorries would turn up around 12:30am, making a lot of noise. we specifically chose this hotel as we didn't want to be around the noise of active night life areas, so this was not a nice thing to be woken by. the walls are so thin we could hear those in the next room talking, coughing, arguing, can hear toilets flushing etc. we also had a room that had a connecting door to another room, so the noise was even more disturbing as the sound came through the connecting door louder. Only one plug socket by the bed, unless you want to unplug the light from behind the end table. Balconies were not private in any way, the glass screens are missing a panel at the top by some sort of weird design choice, and the balcony next to ours extended out past ours, meaning that the occupants of that room not only could look onto our balcony unobstructed, but had a direct view into our room. we also came back once from a short time out and found that our second key card has been taken from the room. Reception didn't care or try to give an explanation, they just gave us a second key card. this added the stress of someone we didnt know having a key to the room as the old keys weren't deactivated. They also didnt ask for any forms of ID, so we could have gone up to them and told them any room number and acquired a key for that room! security clearly not an important thing to the staff. like a lot of Crete, you can't flush toilet paper. The bin provided is not a sealed container, so toilet paper has to be put in an open topped bin which is highly unhygienic. The seperate bidet was incredibly difficult to use, as my husband is very tall and wide chested, and i am disabled, so both of us found using it very difficult, it's not easy to move from one to the other. The pressure on the tap also disappeared after a couple of uses, so getting clean was so difficult. Towels were very small. we found slightly bigger, yellow towels in the cupboard, but i think they were meant for the pool. Large TV in the room, but a little complicated to use, also the outlet had come away from the wall where it was plugged in, which can be so dangerous. the second night there was a strange popping sound that started up, going off every few seconds, almost like a speaker was trying to connect to something, but we couldn't find the source of itCLEANING for the first week, the maids only came in to straighten the bedding and empty the bins. by day 4 we realised that the floors hadn't been cleaned/swept/vacuumed since we had arrived and horrified when we moved one of the chairs and realised that there was a massive build up of dust under the table/chair area that was clearly more than the 4 days we had been there, and we also realised they hadn't actually cleaned the bathroom at all either.the bedding and towels were only changed once during the 14 days we were there. DINING AND FOOD. a pretty good selection of food, like most places, i feel like the 'cold food' comments are more due to the fact that it takes time to go around and pick out the food and to the table, that the food cools before you get to eating. We came at a time where the evening meals had a weekly rotations, but most of the choices are meat based, so i feel Vegetarians and vegans would have a difficult time finding anything other than the salad to eat, and even then a lot have meat included in. Dietary/ allergy information was very confusing. We had a few nights where the glasses hadn't been cleaned and were dirty.

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• User:LorettaTill

  Trip type: Couples

  Fantastic hotel

  15 Feb 2026

  Fantastic hotel, this is a bit late because we went 15th of August for two weeks 2025. This would be our fifth visit in a swim room . Yet again, the staff are fantastic. The maids do a fantastic job . Betty all smiles and does the best to help you . The food is good, especially the little cakes. The à la carte Italian was absolutely delicious. We went all inclusive drinks and cocktails fantastic. All I could say is . the hotel rooms could do with a little upgrading little bit dated. But we’ve been looking for holidays in 2026 and we couldn’t find nothing what we liked so we’re back here again the 4th of August two weeks swim up room all inclusive. This will be our sixth visit. And so looking forward to see you all again this summer . Do hope we get room 2006 our 2009 fantastic for sunbathing 🫶🏻🫶🏻❤️❤️

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• User:samuel f

  Trip type: Family

  A nice, clean hotel, with an excellent view

  29 Oct 2025

  Clean hotel. Cozy atmosphere. Friendly staff. The breakfast, lunch and dinner buffet had lots of fresh fruit and vegetables. The pool area and pool bar were great. The pool bar offered gyros, which was a nice plus.The lounge bar offered a selection of non-alcoholic drinks as wells as typical beverages. In addition there was a good DJ and the music volume was not too high.

• User:James Jess C

  Trip type: Family

  I was shocked at how animation spoke to me. He was rude to me in two separate occasions!

  25 Oct 2025

  I recently experienced rudeness from a member of the animation team, which really spoiled what could have been an enjoyable experience. It was disappointing to be spoken to in such an unprofessional manner. Guests should always be treated with respect, and unfortunately, this interaction left a negative impression. I hope management addresses this issue so future visitors receive the friendly and welcoming service expected.This was a male member of staff and he was in charge of the entertainment at night. Two separate occasions he has been rude towards me! Which is unacceptable!

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• User:danielI2614HY

  Trip type: Couples

  Fantastic hotel with everything you could wish for

  24 Oct 2025

  The room didn’t quite live up to a 5-star standard—it was a bit worn. However, the cleaning was excellent and the room was fresh every day. Amazing sea view, although the sun didn’t stay long on the balcony due to its north-facing position.We had an executive room with a coffee machine, fridge, and bathrobes/slippers—very much appreciated! There were also no children by the pool (adult annex area), making it peaceful and quiet, except for some traffic noise.Betty who managed the executive pool bar did everything to make us feel comfortable and gave us a lot of day trip suggestions. Her drinks are the best and she is an amazing person!The gym could use an update with more free weights. But overall, we are extremely satisfied! Greg Psillakis, Other at Leptos Panorama Hotel, responded to this review Dear Daniel,Thank you for your rating and your kind words! We wish you a great winter and hope to welcome you once again in the future!Kind regards,The Panorama Team

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