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Metropole Urban Hotel

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Metropole Urban Hotel

crete, greece

About Metropole Urban Hotel

location

Centrally located in Heraklion, this hotel is about 5 km from the beach.

facility

rooms

sport

meals

Amenities at Metropole Urban Hotel

Facilities (11)

Lobby24-hour receptionConference RoomRoom ServiceLaundry ServicePetsElevator/ LiftIroning servicesLaundryNewspaperWifi

Beauty and Spa (1)

General Services (3)

Hygiene (3)

Meals (3)

Object Information (1)

Room Facilities (1)

Security (1)

Transfers (1)

Location

Map preview
Heraklion City, Crete, Greek Islands, Greece

Agia Aikaterini Square

Check-in from 3:00 PM · Check-out by 11:00 AM

User Rating & Reviews

4.4

Very Good

69 reviews
  • Value
  • Rooms
  • Cleanliness
  • Service
  • Excellent45
  • Very Good15
  • Average4
  • Poor3
  • Terrible2

Recent Reviews: 69

  • User: Russell A

    Trip type: Couples

    Just great

    What a fantastic place the staff really looked after my wife when I was in hospital after a accident then I went there as well all staff where fantastic thank you very much and the hotel was very good too very clean great location thank you

  • User: seed37

    Trip type: Couples

    Dishonest, deceitful and despicable

    They lied about their cancellation policy and charged for an entire stay, even though we cancelled before the end of the cancellation period. In 4 decades of traveling to over 50 countries, I have never encountered a hotel as deceitful and greedy as this one.

  • User: Mary L

    Trip type: Family

    A Wonderful Hotel in Every Way

    The staff at reception was the best. Very welcoming. We will always be grateful for an early check in after arriving on the ferry. Our first day visiting this beautiful city would have been greatly diminished as we badly needed to rest.The hotel is perfect. Clean, attractive, quiet, and in a beautiful location. Loved the shower! So spacious.And breakfast was delightful.I was sorry to leave.

  • User: Mikey M

    Trip type: Family

    Hotel website is inaccurate

    The hotel website is inaccurate. There is no airport shuttle. We had assumed breakfast was included with our room rate. We were mistaken. We had also assumed the lights would function properly and that the shower would have a door. Of the 3 rooms we reserved for our group, one room had malfunctioning lighting in the bathroom and another room did not have a shower door. When we brought these items…

  • User: B C

    Trip type: Solo travel

    Scam warning - avoid doing business with them

    Fraud. AVOID. They are either a bad business or a fake company. I reserved one room, but they attempted to charge me twice. They were very pleasant people, even as we communicated clearly multiple times that we wanted wanted just one room. However, they coldly asserted that I reserved two rooms and they were attempting to charge my card twice. Fortunately, the credit card company declined bot…

What our customers say

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