Oscar Suites & Village

Recent Reviews: 610

• User:Slava S

  Trip type: Family

  Not recommended

  13 Jan 2025

  The hotel is located on the road and the air is very dirty, full of exhaust fumes. The hotel will surprise you with additional charges, most of which are not mentioned anywhere. In other words, you can't fully rely on the information provided by the hotel. The hotel's website says that parking is included, but doesn't say that there's a surcharge of €20/day. This is very misleading. Also, the parking is small and far way from the hotel, so you need to go uphill for 250m (this is the nearest one, see photo). It's terrible if you are with a relatively big car. NO electric charger. The spa is not guaranteed (based on availability) and only has a sauna, hammam and jacuzzi. The sauna is OK, but again, I paid extra to use it for 45 min, and you have to book a day in advance, which is not very convenient. Breakfast is OK. Dinner is not good value for money (€23 for a meal without alcohol, and you have to pay extra for some dishes, so it ends up being about €40 per person).We had a room with a view of some slum (see the photo). Other rooms face the street. Don't know which is worse :)The rooms are OK, and it's fine for a 3-star hotel, but the price definitely does not match the value. Mario Barahona, Director General at Hotel Spa Termes Carlemany, responded to this review Dear 936Slavas,Thank you for sharing and valuing your experience. We regret that we did not meet your expectations, but we see that there is a general pattern with products that are of interest to you which involve additional charges.Indeed, we inform guests that we have private and exclusive parking for the hotel, but at no point did we state that it was included. You have two options: outdoor parking for €15 per day or covered, enclosed parking for €18 per day.Regarding the spa, the 45-minute circuit includes the hammam, jacuzzi, and sauna at no additional cost. Should you wish to extend your time or have a private jacuzzi, there is an additional charge.As for the restaurant, the €22 per person dinner does not include drinks (whether alcoholic or non-alcoholic) and some dishes from a very extensive menu do have supplements, such as a 350g steak made from 100% Andorran beef. It is not an all-inclusive restaurant.We regret that, despite being in the very center of Escaldes-Engordany, next to the river with a recently renovated environment, you perceived it as a "slum."Best regards,

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• User:dhimiter k

  Trip type: Family

  Experience in Andora

  31 Oct 2024

  We stay just one night. For Andora, was okay. The best thing was the rooms, big size. The restaurant was okay, breakfast was okay. The worker try to do the job. The pool , the parking was located outside from the hotel. Was not a room service. The rooms with clean, and spa was good. In a general , was good for four stars hotel. Mario Barahona, Director General at Hotel Spa Termes Carlemany, responded to this review Thank you very much dhmiter k for your feedback!! We are very grateful for your comments highlighting the professionalism and kindness of our team, and we are thrilled to know you had a 5-star stay!! We look forward to welcoming you again in the future 🤗🤗

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• User:paulas-99-999

  Trip type: Family

  Perfect hotel for Coeliacs, great location to explore the local area. Staff helpful & friendly.

  18 Feb 2024

  This hotel was perfect for me and my family. Cater well for Coeliacs, everything is labelled on menus. We paid extra for parking and this was only a short walk from the hotel in a secure location. The centre of town is only 5 mins walk to great shops/bars. We stayed half board, excellent value for money. The staff work super hard, it was full when we stayed & at times there needed to be more staff on duty to take the pressure off those working as it resulted in food being cold a couple of times, despite the waiting staff working so hard to accommodate all the guests. The evening menu was good and catered for all tastes. Breakfast was plentiful offering cooked and cold options, you can even have Cava if you fancy a tipple first thing! Being Coeliac they understood fully and they were exceptional at catering for me. The bar serves Daura GF ale and it’s excellent value. It was an easy drive to Encamp for the cable car up to the Grandvalira ski range, lots of parking. Soldeu was also easy to reach by car with easy parking and direct access to a cable car from Club Hermitage. We booked time in the spa on arrival, we enjoyed the jacuzzi and sauna, very relaxing and a great way to ease aching muscles after a hard days skiing! Mario Barahona, Director General at Hotel Spa Termes Carlemany, responded to this review Thank you very much paulas-99-999 for your evaluation!! We are very grateful that you highlighted our professionalism and kindness and that you have had an amazing experience!! We look forward to seeing you on a future occasion 🤗🤗

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• User:Tony O

  Trip type: Solo travel

  Excellent best in Andorra don't hesitate stay at this wonderful Hotel

  27 Nov 2023

  Excellent value for money, Fantastic staff, Wonderful Breakfast, Superb location 'Great rooms and free Spa 100meters from the main shopping mall. Staff have excellent language skills as i only speak English no question was to hard. Mario Barahona, Director General at Hotel Spa Termes Carlemany, responded to this review Thank you very much tonyoP7119TI for your evaluation!! We are very grateful that you highlighted our professionalism and kindness and that you have had a 5-star experience!! We look forward to seeing you on a future occasion 🤗🤗

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• User:kmthoennes222

  Trip type:

  Nice hotel

  27 May 2022

  We spent one night in Andorra during a trip mainly to see Barcelona. I chose this hotel because it was a good price, has a spa area and offered parking. The half-board option was also convenient so we wouldn't have to spend extra time deciding on a restaurant for dinner. It worked out really well! Check-in was a breeze and we learned upon check-in that our reservation included time in the hot tub in the spa area. We were expecting to have to pay extra for that, so it was a welcome surprise. Our room was spacious enough for one night and included all the amenities we needed (shampoo, soap, etc). The room faced a rushing stream which was perfect white noise during our sleep. We normally use a white noise app on our phone, but it was not needed this time. The bed and pillows were perfectly comfortable. The spa area was nice and we enjoying hanging out in the hot tub after walking around the town for a bit. Our reservation included half board. Dinner was from a fixed menu, but there were some good options to choose from and our meal was tasty. The server was not super friendly, but efficient. Breakfast had good options and variety and we were fueled up perfectly for our drive back to Barcelona for the rest of our trip.Parking is available for an extra fee in a lot down the street from the hotel. Mario Barahona, Director General at Hotel Spa Termes Carlemany, responded to this review Thank you very much kmthoennes222 for your review! We are very grateful for your comments. We are waiting soon for you on a future occasion 🤗

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