Scaleta Beach

Recent Reviews: 263

• User:Tony A

  Trip type: Couples

  Pleasant location and beautiful views but NOT for anyone with impaired mobility.

  22 Jan 2026

  We stayed at Scaleta Beach at the end of the season and it was wonderfully quiet for most of our stay but... read on.The complex is set on multiple levels with numerous flights of stairs and steps and many uneven surfaces including level differences that can be as little as two centimetres that can be trip hazards even for the sure footed - out room alone had six different floor levels. The hotel is set high above the beach - a good 250 feet and its a stiff climb so if you have ANY sort of mobility problems or breathing difficulties this hotel is NOT for you.The all inclusive is adequate and the food is of reasonable quality but choice can be limited compared with some and note that local spirits are NOT included except raki which with tap water tastes like petrol and ouzo that you could run a plane on.The rooms are an adequate size and are reasonably equipped but the balcony was small and ricketty and the shower involved a 6 inch step up from the floor level around the basin and then a 9 inch step down into the shower. The views are stunning and the pool facilities are ok if a little tired but we were there at a low occupancy time and competition for sunbeds would be fierce at peak times and the sunbeds at the beach belong to the neighbouring hotel so they're far from guaranteed.The staff were wonderful and I have absolutely no complaint about them whatsoever.While the views are great the surrounding area is lacklustre urban sprawl and light industry. There is little by way of dining or night life to be had within walking distance though there are a a couple of the usual tourist supermarkets nearby and there is a car hire company close by whose rates are reasonable - Crete is a vast island by Greek standards and a quad or scooter wouldn't cut it if you want to travel any further than Rethymno. The hotel is also built directly above THE main road that runs along the north coast and the road noise is ever present though not generally intrusive.In short - we had a pleasant enough holiday and there wasn't anything as such to complain about but I don't think we'd come back.

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• User:Valeria A

  Trip type: Couples

  A Complete Nightmare – Scaletta Beach Hotel (Crete) and Last Minute Agency: Never Again!

  10 Nov 2025

  We booked a 14-day stay at the Scaletta Beach Hotel in Crete (Greece) through Last Minute, trusting the pictures and descriptions on their website. What we actually found upon arrival was nothing short of a nightmare — completely different from what was advertised.From the first moment, the hotel’s hygienic conditions were unacceptable. The floors were dirty, the air smelled unpleasant, and the overall environment looked completely neglected. The room was infested with ants, constantly crawling on the bed, in our clothes, and all around the furniture. To make things worse, my wife was bitten several times, waking up with red marks and irritation on her arms and legs. It was absolutely shocking.The towels were rarely changed (if at all), and the so-called daily cleaning service was nonexistent. Despite several complaints, the staff was indifferent and unhelpful, offering nothing but empty words and dismissive smiles.The food was horrible — cold, poorly cooked, served without the slightest care or hygiene. The dining area had a strong unpleasant odor, and most dishes looked like leftovers from previous days. After trying to eat there twice, we decided to eat outside every day at our own expense to avoid getting sick.After only four days, we were forced to leave the hotel and cut our trip short. We bought new plane tickets back to Milan with our own money and paid for another accommodation just to escape that disastrous situation. Beyond the financial loss, the emotional stress and disappointment completely ruined what was supposed to be a relaxing vacation we had been looking forward to for months.And to make matters worse, the Last Minute agency proved to be completely unreliable and unprofessional. They offered no help, no refund, no responsibility. After several emails and attempts to reach them, their response was simply that no refund would be provided cold, detached, and disrespectful toward customers who trusted them.

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• User:Claire W

  Trip type: Couples

  Pleasant stay

  06 Oct 2025

  I know there’s poor reviews on here but we found our stay lovely! Beds made and bathrooms replenished daily. Nice food, lovely beach nearby, wonderful attractions nearby. Staff were helpful. For affordable accommodation it was satisfactory. The rooms were standard but clean and had everything we needed.

• User:Kelsey C

  Trip type: Family

  Stunning Views Can’t Hide the Shortcomings

  26 Sept 2025

  Yes, the sunsets are beautiful and the sea view is lovely. Unfortunately, everything else left me wondering how this place manages to call itself a hotel.There was no kettle, no fridge, and not even the option to buy fresh cold water on-site — a rather shocking omission in a hot climate. The bed was uncomfortable, the maids repeatedly forgot to leave fresh towels (ever tried drying off with nothing at all?), and the staff were, at best, indifferent, and at worst, downright unfriendly. As an English guest, I certainly didn’t feel welcome by either staff or fellow visitors.Dragging a suitcase up a steep hill on arrival felt less like a holiday and more like an endurance challenge — with no help offered, of course. The bar shuts ridiculously early and the choice of drinks is as limited as the hospitality.And about that “private beach” they like to boast about? Misleading at best. It’s neither private nor particularly inviting, and I couldn’t shake the feeling of having been sold something that simply doesn’t exist.The food just about passes as adequate, but that’s hardly enough to compensate for the catalogue of disappointments.If you’re happy with pretty sunsets and little else, this hotel might do. If you value comfort, honesty, and basic hospitality, I’d strongly advise looking elsewhere.

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• User:Jack S

  Trip type: Couples

  HORRENDOUS

  24 Sept 2025

  AVOID THIS PLACE AT ALL COST!THE WORST HOTEL IVE EVER BEEN TO! GOT TOLD TO LEAVE AT 1AM BECAUSE WE COMPLAINED ABOUT ANTS ALL OVER OUR BED! WOULD NOT HELP OR OFFER A REFUND ABSOLUTE SCAM OF A PLACE FOOD AND DRINKS ALL HORRIBLE AND THE STAFF WAS THE WORST! GOT VIDEOS OF THE HOTEL MANAGER CLOSING HER EYES REFUSING TO LOOK AT THE ANTS! AS WE WAS LEAVING TO GET A TAXI TO ANOTHER HOTEL SHE RAN OUT SHOUTING ABUSE AT US!

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