Vasia Resort & Spa

Recent Reviews: 3201

• User:jim m

  Trip type: Couples

  no thank you

  25 Jan 2026

  This 'resort' is not as advertised nor is it in the right price bracket or star rating. What irritated me is that there was so much that was avoidable and I got the sense that it could have been so much better.The positives - the pools were clean and refreshing but I didn't see any accessible ways to get in and out for people with mobility issues. The location is good, Sissi is a lovely little seaside village with an interesting new church and some great views.At this point I would normally say "staff were polite and helpful" and the truth is that the majority were - but many were young and inexperienced, we witnessed arguments between them and were shocked when a receptionist told us that they didn't have security - a manager came out and told us that the staff member was new and didn't know but that they did have security. This was after expressing concern about worrying levels of hostile voices from the room next to us - the walls are thin.The negatives are so many that there is not enough space to mention them all. - The food was not great and was lower end food stuffs. The a la carte restaurants are to be avoided, they are worse than the buffet. others complained, some walked out.The room was very poor. We had a suite which meant that it had a separate dayroom with couches. Except they weren't, they were two single beds and when we said that we thought we would have a sitting area there they just offered to put more pillows on it! All the furnishings were old and worn and our double bed was made up using two single sheets laid across the bed so you went between them when you got in. The room had a safe, you get the key from reception and the fob has the room number on it - so if you left the key anywhere the person who found it would know which room to go to. The toilet seat was stained with red marks and the toilet brush was dirty - I could go on and on.The lifts broke down on us 3 times leaving us stuck between floors in complete darkness, on one occasion the doors opened between floors and another time it stopped a foot before the floor. When I asked about the lifts I was told "yes, this happens when we have had a power cut" - we had a few power cuts, which also resets the air con.We went all inclusive but ended up eating out and getting supplies from shops. The drinks were a mixed bag and limited. The all inclusive whisky was Ballantine's which I was OK with under the circumstances but the Vodka seemed to change. HOWEVER, the soft drinks were very bad - no diet options and the cola was some of the cheapest own brand rubbish I have ever had - spoiling anything it went into.Something I never got my head around was the glass or plastic policy. If you ordered a drink from the pool bar to have there (you can eat around the bar) it would be in a glass. If you wanted to take it to the other pool or your room it was in plastic. The result was that you had plastic in the safety of your room but glass around the top pool.

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• User:barbarauk2004

  Trip type: Family

  End of season get away school holidays

  02 Nov 2025

  I was really looking forward to this holiday because of the good reviews but the hotel did not live up to expectations, it was tired looking and because it was near end of season I think we didn't get the best.Example we booked the Greek restaurant for 8 of us when we got there they pointed out what they had left on the menu which wasn't much so we left and went to the main restaurant, the entertainment was none apart from Greek dances one night that were very good. They are setting up for a end of season staff party right now pulling out all the stops, the probably do deserve it because the staff were great but it's a shame that they couldn't do it for paying guests just once a week and buy the way we are watching this being done feeling left out lol.

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• User:lisariley1023276

  Trip type: Family

  First time to Crete and this hotel

  29 Oct 2025

  First time in Crete, family holiday. Easy and quite check in arrived late at night, check in was quick and straight forward. Given a snack due to late arrival, cheese and ham sandwich, apple and bottle of water in the room. Room was decent size, good view of the pool and sea, bed comfy, maid daily but not sure what issue was never left us clean towel for pool had to ask. Breakfast usual there bacon, eggs, omelette freshly cooked, beans, toast, meats etc. lunch was beef, pasta, pork, veg chips rice and pretty much the same for evening, even if fussy would not go without. Snack bar hot dogs, burgers chip and fish sticks, bar so there four bar that AI, the bar by the beach I have to pay for you drinks and only open wed/sun. Drinks are good named brands and good size measures. No limit on what u can get. Bar shuts at 11 pm then the lobby bar stay open but u pay for them from after 11 pm. Staff are friendly and polite. Except restaurant lady she never smiles and looks u up and down. Entertainment aqua aerobics in morning and then not much else, could be due to getting near end of season ?. Evening entertainment limited if honest. Over all good holiday. Weather was amazing while we were there. Ok carremart next to the hotel totally out disgusting behaviour and attitude and seems not the first to experience this, followed round the shop and then accuse of stealing. Pretty bad considering we spent enough money in there first few days, not no more, go to spamip.road bigger better and nicer staff. Complained to head office and guess what mo response no surprise there. Try the sports bar just past the Irish pub staff amazing friendly and good entertainment. Food Def go to Amelia's staff food are amazing and made to feel very welcome. Would I go back maybe to Crete but not here, trying new places but Def nice relaxing holiday with fsmily

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• User:GREG M

  Trip type: Solo travel

  Very run down hotel with cockroaches.

  18 Oct 2025

  This hotel is advertised as a 5* hotel and when I challenged the hotel about this (and the cockroaches), they said they offered ‘basic’ accommodation. That is definitely true of my experience. The room I stayed in, was simply bleak- with a very noisy fridge and decor from the 80’s. The bed, the bed linen, and towels are of such a worn out quality that it’s clear there has not been any investment in this place for a very long time. When I came out of the shower and saw several large cockroaches it was enough to make me pack up my bags and leave- there was simply no way I could spend another night there. Whilst the manager of the hotel explained that cockroaches are inevitable in Crete- I just didn’t buy that explanation as the hotel is so run down I just wasn’t surprised to see them. I’ve stayed in enough hotels to know that cockroaches tend to be in the lower end places…and I have to say this hotel is exactly that. I’m so glad I left when I did as walked around the corner to a beautiful family run hotel which is absolutely delightful. It’s saved my few days here.

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• User:Benjamin K

  Trip type: Family

  Good holiday… but surly staff!

  06 Oct 2025

  We had a nice stay at this hotel. The room was very comfortable, although aircon was a bit weak. Bed was very comfortable. Had a huge balcony which was great.The food was good, but a bit low on choice compared to other all-inclusives. One annoying thing was that the restaurant closed very early at 9pm sharp and by 9.01pm everything had been taken away. Pool area was great with loads of sun loungers and different areas to choose from. Nice and quiet without music thumping out which we really appreciated. Staff were very much a mixed bag. Around 60-70 percent of them were from the Phillipines and they were largely delightful. Unfortunately, I can’t say the same about the European staff. Most of them were very surly, including the female restaurant manager. She never even said hello or even acknowledged us, despite me repeatedly smiling and giving her the opportunity.I understand that working in hospitality is tough (I have done it myself) but it really dampens the atmosphere if the staff can’t even make the effort to show some warmth towards the guests.The cleaner, however, was delightful (room 1219) and we gave her a generous tip at the end. As was night recepionist when we checked in. The town of Sissi is very pretty but there is nothing to do. Getting a taxi even to the neighboring town of Malia is expensive and tiresome. Going to Heraklion and back cost €150. There is just one bus a day, leaving at 9:15am.With all this in mind,I would recommend this place to people who are just looking to unwind and enjoy the sun in an all-inclusive resort.

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