White Olive Elite Rethymno

Recent Reviews: 80

• User:Zanda N

  Trip type: Family

  Choosing this hotel=you’re agreeing to live with INSECTS!!! We didn’t know that,so this was the worst experience ever!!!

  23 Oct 2025

  Choosing this hotel=you’re agreeing to live with INSECTS!!! We didn’t know that, so this was the worst experience ever!We stayed here with my (65-year-old) mother, and it was the worst hotel experience ever!!!!!!!!!!! There were INSECTS!!! This isn’t a five-star hotel!When we reported to reception team, the manager was surprised that we had objections about insects, said that it is NORMAL here! Any choices (solutions) were discomfort: to tolerate insects or to tolerate the strong smell of disinfectants, that it was so difficult to breathe in the room (at night my mom started having health problems with breathing and heart rate).!!! Recommendation: if living with INSECTS in your hotel is the NORM, please publish this information! Than people know and can choose whether it is okay/not okay for them.Also recommend talking to the manager, that slandering customers is not good. Our travel agency has received a message from your hotel that we have accepted a late check-out as compensation. Although we did not accept such compensation (in our case, staying longer in an unpleasant room would be a penalty, not compensation!) we checked out even earlier, before 11:00 (check the video cameras at the reception on 07.10.2025.)!We sincerely hope you make improvements, because your hotel has a beautiful sea view and the girls working in catering were truly wonderful!!!Good luck! White Olive Hotels, Sales at White Olive Elite Rethymno, responded to this review Dear Zanda,We are very sorry to hear about your experience and regret that your stay did not meet your expectations. At White Olive Elite Rethymno, we take the comfort and safety of our guests very seriously.We kindly wish to note that any issues during a stay should be reported directly to our reception team, who are always available to assist and resolve concerns promptly. Kind regards,The White Olive Elite Rethymno Team

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• User:spunky123

  Trip type: Family

  Terrible hotel

  05 Oct 2025

  We are staying here right now and I’m totally dissatisfied and disappointed. I give this hotel a 1 star rating if that. From the moment we arrived the service was terrible.. when we checked in, the person at the reception desk never even stood up and nobody offered to take our luggage up to our room.. The room reminds me of a motel room. The food here is awful.. same thing every day and the food is always cold.. I personally do not like a cold fried egg. We have had to eat out every day cause the food here is terrible .. which is awful because we didn’t anticipate the extra cost to eat out daily when staying at an all inclusive. pool table is advertised but there is none.. when I asked about it, the person at reception desk said that was at another one of their hotels.. very misleading. There are absolutely no activities here.. bingo might be fun!! Tonight they advertised a dj.. but due to unforeseen circumstances he will not be coming.. can’t they have a substitute???The bartenders are very pleasant.. that’s the only positive I have.Also there is a very strong odor by each of the bars.. like sewage…I would never ever stay here again nor would I ever recommend it to anyone else. If you have a reservation here.. change it to another hotel. White Olive Hotels, Sales at White Olive Elite Rethymno, responded to this review Dear Guest,We truly appreciate you taking the time to share your thoughts. Our team is always available to assist and help with luggage whenever needed. The DJ was performing as scheduled, so there may have been a misunderstanding regarding the entertainment. We’ll also review your other comments carefully with our team to ensure a better experience for all guests. If any concerns arise during your stay, we kindly encourage you to contact the reception directly so we can assist you promptly and make things right.Warm regards,White Olive Elite Rethymno Team

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• User:Chris N

  Trip type: Family

  Really not 5* hotel. More like 1*.

  27 Aug 2025

  Horrible exprience. Water not working. Wi-fi not working. Awful reception manager. Idiotic guy just saying: working on that. White Olive Hotels, Sales at White Olive Elite Rethymno, responded to this review Dear Chris,We sincerely apologize that your experience did not meet your expectations. Your feedback is important, and we will address your concerns with our team to continuously improve our services and guest satisfaction.Warm regards,White Olive Elite Rethymno Team

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• User:Alexandra L

  Trip type: Family

  Warm Staff, Weak Food Experience

  24 Aug 2025

  The only aspect that truly reflects a 5-star standard here is the resort tax collected by the Greek state. Although the receptionist, the housekeeper, the waiters, and the smiling girl at the pool bar made our stay more pleasant, this could not replace the lack of proper management of the restaurant’s food plan. The food was by far the most disappointing part of our stay. It is definitely not at a 5-star level—neither in taste nor in variety. The meals were repetitive and lacked flavor, which was the biggest drawback during our stay. Those were were uninspired, and felt hastily prepared rather than freshly cooked. We chose this hotel because it seemed to meet some of our needs while traveling with a 1-year-old child: the all-inclusive option, the rooms located conveniently close to both the restaurant and the beach, and the boutique-style size of the hotel, which makes it easy to move around and reach all points of interest quickly. White Olive Hotels, Sales at White Olive Elite Rethymno, responded to this review Dear Alexandra,Thank you for taking the time to share your feedback regarding your recent experience at White Olive Elite Rethymno. We are delighted to hear that our staff contributed positively to your stay. Their dedication to service is indeed a priority for us.However, we sincerely regret that the dining experience did not meet your expectations. Your comments will be shared with the relevant team for their consideration. We continuously strive to enhance our offerings, and guest feedback is invaluable in this process.Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future.Warm regards,White Olive Elite Rethymno Team

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• User:Veronika F

  Trip type: Family

  never again.

  17 Aug 2025

  Unfortunately, I have to share my rather negative experience with the hotel.We had a family room for 4 people. The room was right above a septic tank that smelled, especially in the morning and evening. It must have been quite full, as they were busily draining it from 7 to 8 a.m. on Sunday. It's a shame they didn't let anyone know; at least I would have taken our clothes off the balcony. The view was "enhanced" by garbage cans, and there was a loud and disruptive noise from the adjacent road and highway at night. The bedrooms were separated by a door, but it couldn't be closed. Balcony door is hard to open. Regular cleaning was done once a day—they would mop, make the beds, and empty the trash. Given a room for four people, it would be more appropriate to empty the bathroom trash can at least twice a day. The unpleasant smell often "greeted" us. The mirror and glass doors were also not cleaned the entire week, and the shower heads hadn't been cleaned in much longer, judging by the buildup of limescale and the presence of black mold.Food: The dining hall looks simple. The chairs are grubby, and the glasses and cutlery are often smudged. Sometimes guests would drop food on the floor, and it took a while for someone to clean it up. Unfortunately, my grandmother had a nasty slip on some boiled cauliflower on the floor. There was NO LATE BREAKFAST, as advertised.The food selection was very monotonous; breakfast was the same all week. There were a lot of pre-made items. Lunches and dinners were very monotonous and simple, often seasoned the same way, sometimes bland, and a few times undercooked. My husband had raw fish at least twice in the middle. There were NO THEMED DINNERS, as advertised. There were few traditional dishes, but plenty of nuggets, spaghetti, and onion rings. For musaka, kleftiko and other we needed to vision restaurant in town. There was no ice cream at the pool bar, only at dinner. The cups at the pool bar were often poorly washed, more like just rinsed. The area around the pool bar was dirty, slippery, full of sand, and wasn't cleaned during the day.Swimming in the sea was practically impossible—there was an almost constant red flag. On the days when the waves were smaller and we could swim, the shores were full of algae, which no one cleaned, not even on the following days. The hotel pool's bottom was vacuumed, but it had a 2 cm green ring.I won't even comment on the hotel's surroundings.The only thing I can't complain about was the staff; they were nice, helpful, and friendly. Despite the mutual language barrier, they tried to communicate.This hotel was a great disappointment and definitely doesn't deserve *****, or even ****. White Olive Hotels, Sales at White Olive Elite Rethymno, responded to this review Dear Veronika,Thank you for taking the time to share your detailed feedback. We’re glad to hear that our staff made a positive impression with their friendliness and willingness to help.Regarding the issues you mentioned, we would like to clarify that your Family room was booked with a land view, and we understand that this may not have fully met your expectations. During your stay, our sewage tank required urgent maintenance, which was scheduled promptly, though we regret any inconvenience caused by the associated noise or odor. We did not receive any requests for assistance at the reception regarding these issues during your stay, otherwise we would have been happy to address them immediately.We appreciate your observations about the food and the pool, and we will review these areas with our team to improve the experience for future guests.Warm regards,White Olive Elite Rethymno Team

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