Albergo Gelsomino

Recent Reviews: 150

• User:Andrea R

  Trip type: Solo travel

  Terrible service, felt very unwelcomed

  04 Sept 2025

  Came here for lunch on a saturday. Place was packed. Service nonexistant. I came in and asked if i could eat they said yes and nobody showed me to a table. I chose a table inside. The table was dirty, nobody came to clean it. After 15 minutes of waiting for a menu, i got up and took one by myself from the menu station. The menu offers over priced average choices, nothing caught my eye, yet i was still keen on trying it out. After another 15 minutes of no staff coming over and taking my order, i got up and left. Terrible, really was not expecting this kind of treatment from a place like this. Service was really nonexistant, no waiter or staff came to even say a single word in over 30 minutes. Won't be back. Albergo Gelsomino, Other at Albergo Gelsomino, responded to this review Dear Mr. Andrea,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Team of Albergo Gelsomino

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• User:bulent_fil

  Trip type: Family

  Very rude staff

  26 Aug 2025

  Very rude staff at lunch time, were asked to pay before we asked for the bill.We went to Albergo’s last Sunday(3.8.2025) for lunch and some beach time but unfortunately had to leave early as the waiter made it clear that we weren’t welcome to stay longer.The incident was quite a surprise to us, as we had come to the hotel for drinks last year and dinner only 3 weeks ago. In both cases, we enjoyed ourselves very much and have nothing bad to say about the experience.However, Sunday was rather different.We had made the reservation for lunch. We had also enquired about the sunbeds and were fully aware of the hotel policy.There was 3 of us, but our daughter was going to leave for the airport. We intended to stay a while longer and then leave for the ferry.When we arrived, we asked for the taxi to be booked for the airport for one person.When we went to ask for our table, there wasn’t a table reserved and there wasn’t one available that was in the shade. So, we sat near the bar area. The food was also very different than dinner service in the sense it really wasn’t very good. I had an average at best caesar salad. Then we asked about the sunbeds and were given 2 by the rubbish bin.We wanted to try out the beach, in case we wanted to stay at the hotel in the future. We had stayed in their sister hotel(Pelagos) last year, but the sea was not ideal in that area.When it was time for our daughter’s taxi, we went to the reception , to get her suitcase. Our beach bag etc was left on the sunbeds. A waiter told us that we haven’t paid. We told him we weren’t leaving, only our daughter was. I thought honest mistake.Then we saw her off, and of course we went outside to say bye to her. Again, someone(I think she was the front of house) asked if we were leaving. We again told her we weren’t leaving.Then we went to our sunbeds. I was about to order another drink and the same waiter(who asked us about leaving without paying) came over. He told us we needed to settle our bill as our bill was large. The bill was 119 euros. I would hardly call it a large bill.When my husband went inside to talk to the manager, we were also given a rather weak excuse that the waiter had to close the account cause his shift was ending.In short, the food was average, the service was terrible and we were treated like criminals who were trying to skip without paying. Obviously we won't be returning. Albergo Gelsomino, Other at Albergo Gelsomino, responded to this review Dear Ms. Bulent_fil,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Team of Albergo Gelsomino

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• User:Jamie M

  Trip type: Couples

  Wanted to this to be my new go-to; won’t return

  31 Jul 2025

  Property is well appointed. Rooms nice - bathrooms excellent. Service really pretty poor. From reception to dining. Doesn’t match the vibe they’re going for in my experience and opinion. Maybe it’s just because it’s in Kos. Looks high end. Didn’t feel it. Room was SO noisy from street - entire night - need to upgrade windows for the price they charge to stay. They’re going for luxury but falling short - but given there isn’t real competition anywhere nearby I suspect it won’t change. Albergo Gelsomino, Other at Albergo Gelsomino, responded to this review Dear Ms. Jamie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Team of Albergo Gelsomino

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• User:where_next2b

  Trip type: Couples

  Faultless stay

  08 Oct 2024

  Absolutely faultless stay, from the warmest of welcomes to the most elegant of rooms to delicious and beautifully presented food. We had a two-night stay and after the wonderful breakfast the first morning chose to have dinner in the restaurant that night. A true delight, prepared and served with much thought and care, and especially appreciated by my gluten-free husband. This small hotel is a true gem, a lovingly- restored landmark that allows its guests to enjoy both the luxuries of the past and the present. Congratulations to management and staff for creating such a perfect little haven. Albergo Gelsomino, Innkeeper at Albergo Gelsomino, responded to this review Dear where_next2b,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Team of Albergo Gelsomino

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• User:victoriaHT09

  Trip type: Couples

  Beautiful dinner overlooking the sea

  07 Oct 2024

  We found this restaurant when we visited the town earlier this week and decided to book, it was a great find.Our dinner was outstanding and the setting is beautiful, we were seated outside looking out at the sea. The service was attentive but not over bearing, food delicious with homemade bread, Amuse-bouche and lovely cocktails. We had a starter and main course each and shared dessert and a bottle of wine and the price was extremely reasonable for such high quality food. This is a gem and a treat and well worth the visit. Albergo Gelsomino, Innkeeper at Albergo Gelsomino, responded to this review Dear Ms. Victoria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Team of Albergo Gelsomino

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