Smaragdi Kos Hotel

Recent Reviews: 1510

• User:JOHN E

  Trip type: Family

  Mr Antonio Services was top notch , was very good, and our stay was so relaxing.

  01 May 2026

  Close to the train station,Rooms are very neat.Good location,The staff ( Mr Antonio) we met at the reception made our stay so comfortable and unique. The service was very good, and our stay was so relaxing. Oliver K, Other at NH Dusseldorf City, responded to this review Dear JOHN E,Thank you for sharing such encouraging feedback. We are delighted to know you enjoyed our convenient location and found the rooms to be well kept.It is wonderful to hear that our front desk team contributed to a comfortable and relaxing stay. Recognition of attentive service reflects our commitment to warm hospitality and genuine care.We appreciate your recommendation and look forward to welcoming you back on your next visit.Best regards, OliverDeputy ManagerNH Düsseldorf City

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• User:doodah1977

  Trip type: Solo travel

  Nice hotel

  30 Apr 2026

  Check in was a breeze. Room was nice, very clean. Power shower and nice bathroom. Comfy bed. Great location. Oliver K, Other at NH Dusseldorf City, responded to this review Dear doodah1977Thank you for sharing such encouraging feedback. We are delighted to know that check-in was seamless and that you found the room pristine and comfortable.It is wonderful to hear you enjoyed the shower and bathroom, as well as the quality of the bed. We are also pleased that our location added convenience to your stay.We appreciate your kind words and look forward to welcoming you again soon.Best regards, OliverDeputy ManagerNH Düsseldorf City

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• User:Mitha T

  Trip type: Business

  Comfort, clean, quality

  26 Apr 2026

  I had a very pleasant stay at this hotel. The room was very clean and well-maintained. The food was also delicious and of good quality. Overall, everything was excellent and I am very satisfied. I would definitely recommend this hotel. Oliver K, Other at NH Dusseldorf City, responded to this review Dear Mitha,thank you for sharing such wonderful feedback. We are delighted to hear that you enjoyed a pleasant stay.It is great to know the room cleanliness met your expectations and that our dining offerings impressed you. Your recommendation means a great deal to our team.We appreciate your kind words and look forward to welcoming you back for another excellent experience.Best regards, OliverDeputy ManagerNH Düsseldorf City

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• User:andreagatti1962

  Trip type: Business

  Horrible hotel

  24 Apr 2026

  The hotel is dirty, bad positioned and personnel is unprofessional.It took too long to check in.In the lobby my colleagues spotted mouse traps…For two consecutive days I found a message hanging on my door stating that for a conscious decision I prefer my room not to be cleaned… pity that it wasn’t hang by me… it was certainly the cleaning personnel who did that to reduce their workload. When I told this story at the reception many other clients started screaming that same happened to them, too. The additional problem is that personnel at the reception did not say anything… nor apologised for such a behaviour. I often stay at NH Hotels and like the brand, the following week I stayed at NH Helsinki and it is a beautiful hotel. NH Dusseldorf is a shame! Oliver K, Other at NH Dusseldorf City, responded to this review Dear andreagatti1962,thank you very much for taking the time to share your detailed feedback with us. We are truly sorry to read that your stay did not meet your expectations and that you left with such disappointing impressions. Please accept our sincere apologies for this experience.We would like to address in particular the situation regarding the message displayed on your door, as this seems to have caused understandable frustration and a significant misunderstanding. The hanger placed on the door is not put there by our housekeeping team to reduce their workload. It is part of our company-wide sustainability concept called “The Choice is Yours.” This initiative allows our guests to consciously decide whether or not they would like their room to be cleaned on a daily basis.If we do not receive a request for room cleaning within the first three nights of the stay, the room is automatically serviced from the fourth night onwards. The door hanger is intended solely to inform guests of this policy. We sincerely apologize that this was not clear to you — despite the information displayed on the door, the notices in the elevators, and the explanation given during check-in. In your case, we clearly failed to communicate this in a way that felt transparent and guest‑oriented.We are equally concerned to learn that you did not feel listened to at the reception desk and that no immediate apology was offered. This is certainly not the level of service or professionalism we strive to provide, and we will be addressing this internally with our team.Your additional comments regarding the cleanliness, the lobby observations, the location, and the overall impression of the hotel are taken very seriously. They do not reflect our quality standards, and we appreciate you bringing them to our attention.At the same time, we are grateful to hear that you generally enjoy staying with NH Hotels and that you had a positive experience at NH Helsinki. We sincerely hope that, despite everything, you were able to enjoy your time in Helsinki afterward.Thank you again for your honest feedback. It helps us to improve, and we hope to have the opportunity to regain your trust in the future. Kind regards, OliverDeputy ManagerNH Düsseldorf City

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• User:Michael G

  Trip type: Friends getaway

  Really good hotel

  16 Apr 2026

  Fantastic hotel, Majeev on reception is a legend. Funny and friendly. Very close to the main station. Rooms clean and decent size. Oliver K, Other at NH Dusseldorf City, responded to this review Dear Michael G,Thank you for sharing such generous feedback. We are delighted to hear that your stay was enjoyable and that our location near the main station suited your plans.It is wonderful to know that our reception colleague made a memorable impression with warm and personable service. We are also pleased that you found the room clean and comfortably sized.Providing welcoming hospitality and well-maintained accommodations is central to our values, and your remarks are greatly appreciated. We hope to have the pleasure of hosting you again soon.Best regards, OliverDeputy ManagerNH Düsseldorf City

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