Carbonaki

Recent Reviews: 6

• User:Khotan

  Trip type: Friends getaway

  Excellent value for money

  17 May 2025

  Hotel on arrival in MYKONOS waiting for the ferry the next day. Very friendly welcome.Central location. Perfect cleanliness. Simple but complete breakfasts.Possibility to accommodate our bikes and their covers: this makes us an important service. A hotel to recommend Originally submitted in French on www.tripadvisor.fr. View originals.

• User:maria s

  Trip type: Couples

  Terrible

  06 Sept 2024

  They sold an apartment with kingsize bed and the room had a regular double bedThere are few ants and mosquitos in the roomThere is no Window in the shower which means the bathroom inundated after each showerThere is no street with car access tô the hotel, só be ready tô walk up Hill and down Hill and face stairsFinally, the hotel is a venues for parties that finished after 2 am, i am not sure what time they finished exactly, but o was not able to sleep that night. Thank Lord we just satyed there one night TWENTY THREE HOTEL MYKONOS, Ιδιοκτήτης at 23 Hotel, responded to this review Dear Maria,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely appreciate your comments as they help us to improve our services for future guests.I’m sorry to hear that your experience did not meet your expectations. Please allow me to address your concerns:1. **Bed Size**: We strive to accurately represent our rooms on our booking platforms. If you were expecting a king-size bed and found a double bed instead, we truly apologize for the inconvenience. We encourage guests to reach out to our front desk during their stay, as we are more than happy to assist with any room changes if available.2. **Insects**: While mosquitoes can indeed be an issue during certain times of the year in Mykonos, we have not encountered issues with ants in our rooms. We always take cleanliness seriously, and we have rigorous pest control measures in place. If you had reported this during your stay, we would have taken immediate action.3. **Bathroom Design**: We understand that the layout may be less than ideal for some guests, and we appreciate your feedback. The architectural style of Mykonos often involves unique designs, and while we’re unable to make structural changes, we will explore ways to improve the bathroom experience.4. **Location and Accessibility**: Our hotel is located in the heart of Mykonos Town, which is indeed known for its charming uphill and downhill streets, a characteristic of the area that many guests enjoy. We understand that this may be challenging for some, but it is worth noting that this enhances the vibrant atmosphere of our location.5. **Noise Levels**: Mykonos is a lively destination, and we appreciate that our guests may encounter some noise from nearby establishments. Our restaurant closes at midnight, and while we do our best to minimize disturbances, we encourage guests to be prepared for the vibrant nightlife that is a hallmark of this beautiful island.We appreciate your understanding and hope you will reconsider visiting us again in the future. Your satisfaction is important to us, and we want to ensure that all of our guests have an enjoyable experience.Best regards,23 hotel Mykonos

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• User:705fers

  Trip type: Friends getaway

  Great place to stay at Mykonos!

  16 Aug 2024

  Everything was excellent! The place is nice, the room was super comfortable and had plenty of space. Our room had a queen bed and a single bed and the bathroom was quite spacious. The location is unbeatable, two minutes walk from the downtown, close to restaurants and a step away from the beach. Theo and his team were very kind, always looking out for us and helped us with taxi reservations. I would definitely stay there again.

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• User:W5024WIgiuseppel

  Trip type: Couples

  Good solution in mykonos

  12 Aug 2024

  Well-kept structure, which shares inside a boutique and a restaurant.Clean room, definitely small, but comfortable for the stay.Staff available.Breakfast included international. Exceptional location in the chora. Originally submitted in Italian on www.tripadvisor.it. View originals.

• User:Despina S

  Trip type: Family

  BEWARE! Stay Away! They canceled my booking and NO REFUND!

  26 Jun 2024

  BEWARE, STAY AWAY from this hotel! They canceled my reservation, for which I had paid a 30% deposit, without any notification, citing double-booking as the reason. They then refused to refund my deposit to my original payment method, which was my credit card, and insisted on needing my bank information to process the refund. Why would I trust to give them my bank information? I initiated an investigation through my bank's credit card, which ultimately refunded me the payment, NOT the hotel.To make matters worse, they called to offer help in finding another hotel nearby. Why would I trust them after they canceled my reservation, withheld my refund, and attempted to obtain my bank details? When I originally booked through Booking.com, they called and offered a better room at a cheaper rate if I booked directly with them. This should have been a red flag. I later discovered that I am not the first person to experience this SCAM from this hotel. They are deceitful, and I would never trust staying there again. I have visited Mykonos at least 20 times and have never encountered such unprofessionalism. STAY AWAY! TWENTY THREE HOTEL MYKONOS, Ιδιοκτήτης at 23 Hotel, responded to this review Dear Despina,Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you faced during your recent booking. We value all feedback, as it helps us improve our services.We’d like to clarify some points regarding your reservation. We understand that there were communication challenges; however, we want to assure you that our intention was always to assist you. When you expressed concerns about your booking, we attempted to provide a solution that aligned with our availability to avoid overbooking, which we take very seriously.Regarding the cancellation, it was indeed a situation that unfolded at an unusually early hour, and we regret that our communication did not meet your expectations at that time. As soon as we learned of your cancellation, we reached out immediately to discuss options and ensure you had a positive resolution.We also wish to clarify that our hope was to process the refund in a manner that was secure and comfortable for you. We understand your hesitance about sharing bank details, and we respect your decision.We appreciate your patience during this process and are glad that your credit card provider was able to assist you. Our refund policy is designed to protect our guests, and we are sorry to hear that the steps taken caused confusion.Your feedback is invaluable, and we will use it to improve our communication and processes moving forward. We would like to assure you that your experience does not reflect our typical standard of service. We hope you will consider giving us another chance in the future.Wishing you safe travels,Kind regards,23 hotel Mykonos

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