The Coast Bill & Coo

Recent Reviews: 1053

• User:Tomek C

  Trip type: Couples

  Great hotel for Cracow exploring

  07 Apr 2026

  I stayed at the hotel with my wife in late December and had a very positive experience from start to finish. My interactions with the reception team—both over the phone and in person—were excellent. The staff was consistently professional, kind, and accommodating.We made use of the spa facilities, which are located below street level and offer a unique, intimate ambiance. It’s a great space to relax, with a calm and soothing atmosphere throughout.We also had breakfast at the hotel, which featured a well-stocked selection of items. Once again, the staff stood out for their friendliness and attentiveness.The bar deserves special mention. The two bartenders I encountered—a gentleman and a lady—were clearly well-trained and prepared excellent drinks. The bar itself offers an impressive selection of high-end spirits, easily meeting the expectations of even discerning guests.The location is a major advantage. The hotel is just a short walk from the Old Town square and Sukiennice, and the train station is no more than a 10–12 minute walk away. It’s truly a strategically situated property.All staff members spoke excellent English, which made the stay even more comfortable. I had previously stayed at this brand’s location in Łódź, which is what drew me to book here—and it did not disappoint.We will definitely be returning. Anna Przystał, General Manager at Hotel Stary, responded to this review Dear Sir,hank you so much for your wonderful and detailed review. We are truly delighted to hear that you and your wife had such a positive experience with us from start to finish.It’s especially rewarding to know that our reception team made such a great impression, both over the phone and in person. Your kind words about their professionalism and friendliness mean a lot to us. We’re also very pleased that you enjoyed the relaxing atmosphere of our spa, as well as the variety and quality of our breakfast offerings.Your special mention of our bar team is greatly appreciated—we will be sure to pass along your compliments to them. It’s fantastic to hear that their skills and our selection of spirits met your expectations.We’re glad our central location added to the convenience of your stay, and it’s wonderful to know that your previous positive experience with our brand encouraged you to visit us again.Thank you once again for your kind feedback. We truly look forward to welcoming you back in the future.best regards,Anna Przystał- Hotel Manager

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• User:Linda B

  Trip type: Couples

  A good hotel but bedroom not to our liking

  29 Mar 2026

  Given this is a five star hotel I expected so much more from the bedroom. It was dark with dark heavy furniture and inadequate lighting. We had to leave lights on in the bathroom to give more illumination in the room, and use the torch on our phone to see properly. Everything about the room was drab and didn’t leave me feeling uplifted. The bed was worthy of a cheap hotel. It was low with a thin mattress that left me with back ache after sleeping there for four nights. Pillows were soft and gave little support. The bathroom was adequate. For me the large bath was dangerous because it was so difficult to get out of it safely. There should have been a non-slip mat to prevent falls. On the good side the public space of this hotel is stunning. The combination of the steel and glass bolted onto the remains of a 15th century house was incredible. I don’t know why other reviews mention the stunning reception because I thought it was drab and poorly lit. They might have been referring to the adjacent bar area, which is beautiful. The staff were helpful and polite. Breakfasts were good, and my one evening meal in the main restaurant was very good. Anna Przystał, General Manager at Hotel Stary, responded to this review Dear Madam,Thank you very much for taking the time to share such a detailed review of your stay with us.We are pleased to read that you appreciated our historic architecture, the quality of our breakfast and restaurant offering, as well as the helpfulness of our team — your kind words in these areas mean a great deal to us.At the same time, we are truly sorry that the bedroom did not meet your expectations. Your comments regarding the lighting, décor, and overall atmosphere are very important to us, and we understand how this could have affected your comfort. We also regret to hear about your experience with the bed and pillows, as well as the concerns you raised about the bathtub safety. Please be assured that we are taking your feedback seriously and will review these aspects with our management team to identify possible improvements.Our aim is always to provide a stay that is both comfortable and memorable, and we are sorry that we fell short in this instance.We hope to have the opportunity to welcome you again in the future and provide you with a much-improved experience.best regards,Anna Przystał- Hotel Manager

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• User:DaveA66

  Trip type: Family

  Lovely 3 day trip to Krakow

  26 Mar 2026

  I was treated to a 3 day trip with my daughter by her and others in the family, so I had nothing to do with the actual bookingUpon arrival we were greated with a lovely automated extrance, located all of about 20m from the main Centrum. Staff all pleasant & helpful. The interior is pretty impressive, grandiose even. Everything is laid out in a very pleasant way, from the reception & bar to the indoor spa and roof top bar. Our double rooms were luxurious, the bathroom had a deep bath and a separate rain shower with side jets as well as handheld spray.The aircon/heating a little more difficult to control, my daughters room got really hot, they did send someone but he couldnt fix it, a little disapponting. Also the sink tap in my room, it was fine with cold water in the evening, but in the mornings only hot. Again I did report it but nothing was done. Lighting in the showers was, well non existent. These are all littke things, but if you are paying a premium for a quality hotel, you kind of expect perfection.Despite the above niggles, we really did enjoy our stay, very comfortable. Perfect location and lovely staff.Note to hotel - please provide slightly bigger cups/mugs, Brits like a decent cuppa in the morning. I had taken own teabags as knew they woudnt exist, and please make room in the minibar for our milk. I get the rest of europe might think we weird putting milk in tea, but we do :) In their defence, I didnt ask for bigger cups or room in the fridge, so maybe my own faultBack to the location, I can not imagine how it could have been better, literally just off the main square with its wealth of things to see, places to eat (from cafe/bars to restuarants), awesome delicattessens there are alos a few xmas like markets, they sell all the little trinkets and keepsakes, but it really is lovely. Thanks Anna Przystał, General Manager at Hotel Stary, responded to this review Dear Sir,Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay in Kraków. We are truly delighted to hear that your 3-day trip, gifted by your family, turned into such an enjoyable and memorable experience.It is wonderful to know that you appreciated our central location, just steps away from the Main Square, as well as the design and atmosphere of the hotel. Your kind words about our team, the spa, rooftop bar, and the comfort of your room mean a great deal to us.At the same time, we sincerely apologize for the inconveniences you encountered. We regret that the air conditioning issue in your daughter’s room was not fully resolved during your stay, as well as the problem with the sink tap and the insufficient lighting in the shower. Your comments have been shared with our maintenance and management teams to ensure improvements are made.We also greatly appreciate your charming and very helpful suggestions regarding larger cups and space for milk in the minibar — we will certainly take this into consideration, as we always strive to make our international guests feel as comfortable as possible (and we fully respect a proper British cup of tea!).Despite the small shortcomings, we are very pleased that you had an overall comfortable and enjoyable stay. We truly hope to have the pleasure of welcoming you and your daughter back again in the future.Warm regards,Anna Przystał

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• User:Loubylou13

  Trip type: Couples

  Really well located good quality hotel.

  10 Mar 2026

  We had a lovely stay at Hotel Stary. It’s really well located next to the main square but at the same time quiet and peaceful. The rooftop bar has an amazing view and lovely in the sunshine. The spa is really unique and we were the only ones there both times we used it. Staff were very helpful and sorted an early check in as we flew into Krakow very early. Would definitely recommend for a good quality hotel in Krakow. Our room was also huge and very comfortable bed with large bathroom. Anna Przystał, General Manager at Hotel Stary, responded to this review Dear Sirs,Thank you very much for your wonderful review. We are delighted to hear that you had such a lovely stay at Hotel Stary and that you enjoyed our central yet peaceful location next to the Main Square. It’s great to know that the rooftop bar and its views made your stay even more special, especially in the sunshine.We are also pleased that you had the opportunity to relax in our unique spa and that our team could assist with arranging an early check-in after your early arrival to Kraków. Your kind words about our staff mean a lot to us.It’s fantastic to hear that you found the room spacious and comfortable, with a bed and bathroom that met your expectations.Thank you for recommending our hotel. We truly hope to welcome you back to Hotel Stary during your next visit to Kraków.best regards,Anna Przystał- Hotel Manager

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• User:andypear

  Trip type: Couples

  Stunning boutique hotel- perfect location.

  09 Feb 2026

  A stunning boutique hotel, amazing quirky architecture blending original stone and brick with glass, marble and concrete for a stunning effect. Rooms appointed beautifully. The cocktail bar is welcoming and inventive. The pool/sauna/steam in the basement is calming and soothing. Breakfast was excellent. Location unbeatable, right on the old town square. Anna Przystał, General Manager at Hotel Stary, responded to this review Dear Sir,Thank you very much for your wonderful review!We are truly delighted that you enjoyed the unique character of our boutique hotel and appreciated the blend of original architectural elements with modern design. It’s great to hear that you found the rooms beautifully appointed and that our cocktail bar, wellness area, and breakfast contributed to a relaxing and memorable stay.We are also pleased that our central location made your visit even more enjoyable. Your kind words mean a lot to our entire team and serve as great motivation to continue delivering exceptional experiences to our guests.We hope to have the pleasure of welcoming you back again soon!kind regards,Anna Przystał- Hotel Manager

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