Hotel Palatia

Recent Reviews: 624

• User:WaJello

  Trip type: Couples

  Great Stay, Personality Extra Charge

  09 Oct 2025

  This hotel is in a great location just off the major highways. The beds are comfortable and the location is clean. They have a really neat spa/restaurant in the second building. They are pet friendly.The only thing I’d recommend, is a little personality education for the staff. The front desk guy when we checked in, did his job and that was the extent of it. When we went down for the extremely good breakfast in the morning, the chef stood over like he was security or something. Maybe they have a problem with people who don’t have reservations coming in to have breakfast. Either way it’s felt really weird.

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• User:465darlaw

  Trip type: Friends getaway

  Clean but not what you’d expect at a brand hotel

  21 Sept 2025

  Let’s begin with the good. It was clean. I was on a girls trip to Madison a friend booked it because of location for what we were doing and we’ve stayed in Wyndham Garden Inns before and they are usually nice and roomy. If I had not been exhausted when I got there I would have left. It was clean but very out dated and I thought I heard something scratching near the ac - off and on all weekend. The bathroom had a shower from literally 1982 (my parents had the tub version) fully enclosed curved fiberglass. It was clean but when you stepped in it the floor bounced a bit. It gave me vertigo. The closet looked like it was from the 70s - narrow door. When you walk in the lobby there are gambling machines. (Is that a thing in WI?)We woke up early the next morning to the sound of men yelling. I looked out of our second floor window and there was a tall scissor lift with guys scraping and painting right above our window. We booked in advance and paid $175 a night. When we were in the elevator checking out I asked a couple if they had the weird shower and they had a regular bathtub so maybe part is updated. I don’t know, but beware.

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• User:Chad K

  Trip type:

  Hotel is fine as long as you don’t bother the front desk person. Terrible customer service starting with check in.

  31 Aug 2025

  There was a front desk person that worked both late afternoons and evenings, we think his name was Shane or something close to that. He was balding, had glasses, and wore fingernail polish. Either way, he was unfriendly from the very start of our stay. He had a negative tone and was just very abrupt and seemed annoyed when questions were asked of him. We knew another guest that was staying there and she said she had the exact same experience with him that we had. This guy is not the face you want welcoming guests to your hotel if you want them coming back. Very poor attitude and customer service service skills. We will not be staying at this hotel in the future because of this one person.

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• User:Beth H

  Trip type: Family

  Fantastic last minute stay

  07 Aug 2025

  Booked last minute when we decided that going home and coming back for the next day at UW SOAR program was too much. Booking, communication and flexibility with a later check in was great. Our room was extremely clean and much attention to detail was not lost on us. Breakfast was good and coffee ready when we exited with awesome. Cannot beat the price. So close to UW campus. We will be back.

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• User:artinalgraves

  Trip type:

  Breakfast is questionable

  26 Jul 2025

  Their customers tend interfere with other customers satisfaction during breakfast time. Otherwise it’s a great experience.