The food was roten , beach dirty , sheets with holes and blood , dirty tissues under sofas , etc….the staff uncooperative
Nikki Beach Porto Heli, Marketing at Nikki Beach Resort & Spa Porto Heli, responded to this review
Dear Guest,Thank you for choosing our hotel for your stay and for taking the time to share your comments with us.However, as your profile does not provide us with sufficient information to trace your reservation, we would kindly ask you to contact us directly and share your booking details with us (such as your reservation number). This will allow us to further look into your feedback and address any concerns accordingly.We remain at your disposal and look forward to hearing from you.Best regards,Afroditi AraouzouSales Executive & Guest Relations
User:georgiec166
Trip type: Couples
Advise looking elsewhere: overpriced & not a 5 Star Luxury Resort
13 Sept 2025
We were very disappointed in our stay at Nikki Beach. We looked at over 100 hotels in Europe before booking this trip, looking for somewhere luxurious and relaxing. We booked Nikki Beach as had been wowed by the pictures and ability to have a semi-private pool and a swim up bar. It seemed just what we were after.Sadly we felt let down by the resort on almost every front except for the views, comfortability of the bed, standard of cleaning during our visit and massage in the spa (provided by a third party).First, the room. It was described on booking a ‘shared reflection pool’ and the pictures indicated it was a good space to submerse yourself. It turned out to be only about a foot deep - meaning it was no better than for wading in. We didn’t mind the pool being shared, but the dividers between the balconies were also woeful, meaning we felt overlooked from all angles. For the price, we paid a big premium for the shared ‘pool’, we felt very short changed.The room also lacked basic amenities such as an iron (which was clumsily provided when requested) or a dressing table / desk to get ready at. When we arrived it was also still dirty around the bed with hair / fluff from previous occupants visible. Fortunately this was fixed quickly and the cleaners were very good the rest of our stay and worked around our schedules. Secondly, the service was lacking at every point of our visit. We saw other guests get a tour on arrival (we didn’t). When we filled in the first feedback form on the second day the manager came to see us by the pool (and didn’t introduce herself before doing so) to try to solve issues but did nothing material apart from add an iron to the room. We also never saw or heard from her again, having it been clear we had been unhappy.The pool bar staff were unreliable and often sat chatting / smoking / on their phones when multiple customers were at the bar. For a hotel that is 5 star with the facilities it has, the behaviour and service from the staff was unacceptable.Third, the restaurant and bar experience was really poor for a 5 star resort. Restaurant: We had to send back very undercooked chicken on our first night - it was raw inside and even with the small amount eaten upset stomachs. This is really dangerous. What made this situation worse was the waiter trying to justify it saying that’s how they cooked it and it was ‘safe’ - we encountered no other place in Greece that served pink chicken, let alone raw. We also would have expected it to have been removed from our bill due to this, but it was never offered.We decided to try the restaurant again at lunch a couple of days later but found the pork this time to be pink. Having had the waiter respond to us before with the chicken that that’s how it was cooked, we persevered. We then had very upset stomachs the rest of the day. It seems this is a consistent problem for the chef- speed over quality (as everything came very quickly).The prices were also expensive for what it was (basic poolside food) and we were shocked at the set fee for room service (10 EUR every time you had something delivered rather than a percentage fee) meaning it didn’t make any sense to order cocktails to our room pool (which we would have liked to do).We would have eaten at the hotel more but after the first two poor experiences decided we had to go out for lunch and dinners, which interrupted relaxation time.Bar: Cocktails were also completely inconsistent. On our final day the woman bar tender on shift made our cocktails a lot smaller than we had had the days previously. The quality also varied wildly per cocktail. For 15EUR a piece we would have expected more.Fourthly, the gym was poorly equipped (just some weights and a treadmill in a basement) and while the spa did provide an excellent massage it was annoying that you couldn’t book it from reception and instead had to walk round to the basement spa itself to do it.Finally, the hotel at times was full of children running around and in the pool - which isn’t what we would expect from a Nikki Beach facility nor what it was advertised as when we viewed it.All in all, book Nikki Beach if you want to spend too much money on a nice view and decent sized rooms but you’re not fussed about service, food or amenities. We have given the resort 2 stars rather than 1 due to the views, size and cleanliness of room overall and the massage in the spa.
Nikki Beach Porto Heli, Marketing at Nikki Beach Resort & Spa Porto Heli, responded to this review
Dear Mrs. Calle,Thank you for choosing our hotel and for taking the time to write your review. We would like to emphasize that all your comments, as we have already communicated with you, are well noted and highly valuable to us.We sincerely hope to have the opportunity in the future to change the impression you have formed of us and to provide you with a much better experience.Kind regards,Nikki Beach Team
User:Mario S
Trip type: Couples
Magnificent
01 Sept 2025
I have no words.From the hotel,to the staff,to the food and drinks quality.Everything absolutely incredible.The pool is quite spacious with amazing music,easy access to the beach and the staff is very professional and always with a smile on their faces!Drinks were also amazing served on plastic glasses to avoid any glass related injuries as there is also some kids around!Pink Saturdays party was also amazing and memorable followed by the 80s-90s party on Sunday which was also great.Lunch and dinner has many food options with a big menu followed by a great wine list and excellent staff.The Qurio rooftop bar’s sunset view is the chef’s kiss,best way to end your night!I Recommend it to everyone!
Nikki Beach Porto Heli, Marketing at Nikki Beach Resort & Spa Porto Heli, responded to this review
Dear Guest, It is always amazing to hear that we’ve been successful in our goal of providing our guests with the best possible experience. Thank you for giving us the chance to serve you. Wish to see you again soon, until then... keep Celebrating Life ! Best Regards, Nikki Beach Team
User:Lefteris D
Trip type: Friends getaway
Wonderful stay
01 Sept 2025
Amazing stay at Nikki Beach Resort & Spa Porto Heli! The rooms were beautiful, the staff incredibly welcoming, and the atmosphere both relaxing and vibrant. Great food, stunning views, and perfect service. Highly recommended!
Nikki Beach Porto Heli, Marketing at Nikki Beach Resort & Spa Porto Heli, responded to this review
Dear Guest, It is always amazing to hear that we’ve been successful in our goal of providing our guests with the best possible experience. Thank you for giving us the chance to serve you. Wish to see you again soon, until then... keep Celebrating Life ! Best Regards, Nikki Beach Team
User:Alex K
Trip type: Family
Memorable, Exciting, Relaxing and Enjoyable
01 Sept 2025
My stay at this hotel was excellent. The room was spotless and comfortable, and the staff were always attentive and welcoming. The beach club was a standout, especially with its lively weekend parties named "Pink Saturdays" and 80s-90s. The former were parties with unique cocktails . The latter were theme parties that included 80s-90s music hits. Furthemore the waiters would offer complimentary shots to the customers so that they could relax and unwind. This enhanced my experience and made the stay even more enjoyable. I also loved their rooftop bar named Quiro, which offered a stunning view and a perfect spot to unwind in the evenings while enjoying a nice cocktail and sone great sushi. All the staff were always with a smile and trying to make your stay memorable, I would happily make another visit.
Nikki Beach Porto Heli, Marketing at Nikki Beach Resort & Spa Porto Heli, responded to this review
Dear Guest, It is always amazing to hear that we’ve been successful in our goal of providing our guests with the best possible experience. Thank you for giving us the chance to serve you. Wish to see you again soon, until then... keep Celebrating Life ! Best Regards, Nikki Beach Team
Porto Heli-Ermioni, Peloponesse
About Nikki Beach Resort & Spa Porto Heli
User Rating & Reviews
20 Sept 2025
13 Sept 2025
01 Sept 2025
0204 505 9777